Best Search & Transparency Products

Create a unified patient experience across your business with your brand’s look and feel. Solv’s suite of features provides you with everything you need to exceed patients’ expectations the first time they ever interact with your brand, with tools that are proven to increase loyalty, reduce leakage, and accelerate revenue collection. 

Solv provides a digital presence for providers to want to offer convenient, accessible healthcare to their patients, with features including:
- Online self-scheduling
- Digital registration with insurance capture and electronic consent
- Online payment
- Video telemedicine
- Automated waitlist management and optimization
- Secure chat
- Feedback, surveys and reputation management
- New patient acquisition
- Returning patient loyalty portal

Solv offers three solutions to engage patients, increase visit volumes and improve satisfaction.

Solv Patient Experience. provides a streamlined way for patients to schedule a visit and track their spot in line. Through Solv, patients can be sent a message when the clinic is running behind or when asking patients to schedule a follow-up visit. After the patient’s visit, Solv has an automated review collect flow to enhance the clinic’s online presence.

Solv Video Telemed. A patient-friendly virtual care platform, Solv Video Telemed allows patients to start a video visit in seconds. Patients can both schedule a time or request an ASAP visit. Digital registration, consent forms, and payment collection is included through an easy-to-use workflow in a HIPAA compliant and secure platform.

The Solv App for Patients. This mobile app helps patients find and schedule convenient care providers and rebook in 2 taps at their preferred clinics. The app helps practices acquire new patients and increase patient loyalty. More than 6M consumers use the Solv app each month to engage with high quality healthcare providers.

RevSpring closes all the gaps to deliver a patient experience that’s as effortless, personal and connected as the device in their hands.

Engage IQ™ centers on patient understanding to deliver a holistic experience that is effortless and personal, which optimizes outcomes for patients, members and providers.

The aha! Health Experience Platform (HXP) integrates with health systems' Digital Experience Platforms to deploy advanced capabilities, resulting in quicker market entry, increased patient acquisition, reduced operational costs, and enhanced patient satisfaction.

Steer Health offers the most optimized online web presence and user experience to convey your brand story and provide your patients with self-service tools to schedule or book appointments.

• Online Reputation Management: Automatically obtain valuable feedback from patients, and experience the benefits to your bottomline.
• Enable Service Recovery: Ensure all dissatisfied patient responses are sent directly to your customer service leadership teams for prompt resolution and response.
• Improve Brand Dependability: Showcase testimonials on your website automatically. Reviews are the no.1 decision-making factor for patients looking for a new doctor. Add testimonials to your practice website that demonstrate what it’s like to be your patient.
• Send Patient Feedback Surveys: Send surveys (HCAHPS, Payor Quality, etc) after every office visit with a method that encourages patients to quickly provide feedback and share their experiences online.

Learn more: https://steerhealth.io/reputation-management-2/

Loyal Care Search uses NLP, algorithmic search and type-ahead suggestions to effectively help your patients select the appropriate care provider – whether it be a primary care provider, urgent care provider, a virtual or emergency room visit, all with minimal maintenance and full configurablity. 

Benefits:

• Display provider results based on patient needs, customized for consistency, relevance, and ease of use.
• Rank ordering of provider results based on specialty focus and clinical interests.
• Leverage machine learning and algorithmic search so consumers can search for care through conversational text and advanced filtering.
• Manage searchable provider content easier & present information in a way that is intuitive for consumers to understand and interact with.
• Rich provider profile detail pages with customizable CTAs and optional integrated scheduling.
• Robust analytics provide insights into consumer search behavior and provider search results.

Results:

• Simplified search configuration management leading to higher results accuracy 
• Optimized page layouts and clear calls to actions leading to increased consumer interactions and conversions 
• Reduced patient / provider mismatches resulting in decreased cost

Reputation manages, evaluates, and improves your brand presence across digital spaces. It’s the only reputation solution that improves the patient experience through omnichannel engagement and healthcare-specific attributes.

Benefits:

• Understand where you rank relative to competitors, rank higher, and convert searches into action.
• Engage with patients and maintain a large volume of verified reviews with high-star ratings.
• Integrate directly with the EHR for post-discharge engagement.
• Access all listings data in one dashboard and see specific provider and location metrics.

Results:

• Increased patient acquisition & retention 
• Automated workflows with consolidated technology
• Increased third-party ratings

rater8 is the healthcare industry's top-rated reputation management solution, helping hospitals and healthcare systems build robust, balanced online reputations across the top healthcare review sites, including Google, Healthgrades, Vitals, and more. Effortlessly cultivate 5-star patient reviews, gather real-time patient feedback, and drive new patients through the door — all without lifting a finger.

Strengthen your online presence with reviews, surveys and business listings.

Reputation enables you to understand what your customers think about your healthcare services and allows you to respond quickly to customer feedback. Our software gives you the ability to monitor and track patient surveys & reviews on third-party review sites to identify areas of improvement and address patient concerns.

Reputation also enables you to manage your business listings across multiple sites. This ensures that your business is accurately represented and that customers can find you.

Reputation is the only platform that manages consumer feedback from acquisition to loyalty. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on and improve the customer experience. 

Backed by Marlin Equity Partners, Bessemer Ventures, and Kleiner Perkins, .Reputation turns consumer feedback into fuel to grow businesses around the world. Visit Reputation.com to learn more.