Best Peer Support Services Products

A common form of peer-supported care is through support groups facilitated by an individual who has the condition or has recovered, a licensed provider in an office setting, or an online facilitator.

Behavioral Health: Peer-supported care is considered an evidence-based intervention for people with serious mental illness or substance use disorder in which certified peers support counselors help people in recovery. Online peer communities can be particularly valuable to those with behavioral health conditions due to the difficulty fo accessing services due to social factors (e.g., transportation), as well as the stigma associated with behavioral health conditions

In these programs, care managers are responsible for a subset of patient populations helping them find providers, attend appointments, manage medications, and participate in care plans. Care management programs commonly stratify patients by condition, disease severity, or demographics such as age or socioeconomic status.

Emergency Department: ED care navigators work exclusively with patients in the ED setting. Navigators are alerted in real-time by triggers embedded in the EMR to intervene at the bedside when the patient has minor conditions or lacks a personal PCP. Beyond establishing a PCP, navigators also help connect patients with resources such as transportation, housing or medication.

Health coaches are typically employed by health system partner organizations (i.e., community organization, payor) and liaise between patients, medical teams, and community resources.

Peer recovery support providers include certified peer specialists, peer support specialists, and recovery coaches who can engage individuals, and provide those in treatment and recovery with a sense of community, helping them more effectively engage in their care, improve adherence to treatment plans, and build resilience.