Healthwise for Care Coordination uses the patient education, technology, and tools that have proven successful for leading health plans and care management organizations. It connects care coordinators, health coaches, and care navigators to a single, trusted source of health education to strengthen patient relationships with targeted interactions. SMART® on FHIR® integration with the most popular electronic health records (like Epic and Cerner) and population health management platforms lets care teams select, personalize, and deliver education within their workflow. Care teams can choose from engaging videos, easy-to-understand articles, illustrative images, and interactive decision aids to prepare for calls with patients, provide telemedicine services, or send reinforcing follow-up information. Patients can get education in print or via email or the patient portal. One-to-many automated campaigns can be built for population-level outreach. Robust analytics provide insight into patient, clinician, and population-level engagement with education materials, the impact of education programs, and areas for improvement.

Healthwise builds the world’s best health education and software to help hospitals, health systems, health plans, and care management companies turn care moments into lasting relationships with their patients and members. By empowering people to do as much as they can for themselves, ask for the care they need, and say no to the care they don’t need, Healthwise ensures they and their health care providers can achieve better health outcomes. A nonprofit organization, Healthwise develops unbiased, evidence-based, easy-to-understand health content and delivers it through innovative technology that integrates into clinicians’ workflows, patient journeys, and complex health IT systems. Healthwise is committed to providing up-to-date information and sharing its expertise on game-changing approaches such as behavior change and shared decision making.

As the leader in Patient Engagement, we have been helping health care organizations to differentiate themselves in meaningful and measurable ways for more than 24 years. We offer a uniquely personal patient and family experience based upon a very straightforward operating standard: An informed, involved patient leads to better outcomes. Our solutions automatically deliver the right information at the right time to patients, empowering them to self-manage and equip staff with the insights needed to deliver higher-quality, more personalized care.

Get Well has provided digital patient engagement across 600+ provider clients, which now reaches over 10 million patients annually across all care settings. Our pre-admission and post-discharge digital care plans averaged 95,000 interactions and over 130,000 interactions per month. Our solutions are live in 75,000+ hospital beds and over 230 clinics.

GetWell Point of Care Engagement offers integrated entertainment, concierge services (meal ordering, room controls, service recovery, etc.), patient education and clinical pathways to drive deeper, more personalized engagement. Your patients will complete prescribed interventions to drive greater care plan compliance. Personalized workflows help patients understand their condition, learn about medications, assess pain, prepare for discharge and more. Whether you’re seeking to lower readmissions, reduce length of stay, prevent falls, improve patient satisfaction or provide a more robust patient entertainment system, our dynamic, omni-channel solution delivers the following benefits:

• Empowers patients and families to be active participants in their care
• Proactively guides patients through personalized pathways
• Allows patients to order meals and control their environment
• Captures patient satisfaction and needs in real time
• Automates routine tasks and documentation for staff
• Expands staff capacity by automating non-clinical tasks
• Prepare patients for successful discharge
• Engage patients through any modality — TV, Tablet or BYOD

Get Well supports our clients in achieving their strategic goals of implementing an Interactive Patient Care solution that:

• Improves quality of care
• Improves patient satisfaction
• Improves operational efficiency
• Implements facility-specific plan
• Support virtual nursing and care models
• Increases care team recognition
• Drives in-house revenue for the pharmacy and health system

Get Well delivers high-touch and high-tech consumer-centered experiences that build lifelong loyalty while increasing patient engagement, improving outcomes, and growing market share. Get Well seamlessly blends innovative technology and personal interaction to touch every part of the healthcare consumer journey -- in the community, at the point of care and beyond.

Get Well’s 360 Platform is the consumer digital platform for a new era and includes programs aimed at solving the most pressing issues facing healthcare systems:

1. Patient Reactivation and Care Gap Closure: Targeted outreach aimed at (re)activation of dormant patients, care gap closure, and value-based care (VBC) initiatives utilizing customized campaigns at scale to reactivate and reattach patients.
2. Health Equity: Augmented staff combined with tech-enabled care that closes health and social gaps within your communities through SDOH screening and navigation to appropriate resources. Get Well also offers Maternal Health Equity and Youth Mental Health solutions for ACOs, payers, and IDNs.
3. Point of Care Engagement: Multimodal smart room technology that improves communication, engagement, and outcomes for patients, families and care teams. Includes interactive patient care (IPC), digital patient, staff, and unit rounding, and digital white board and door board signage.
4. ED Interactive Experience: A no-download, no-account-required interface that provides smart-triage, expectations setting & management, and entertainment to distract and de-escalate ED patients. Solution is launched on patients’ devices and enables medication fulfillment, pulse surveying, and patient retention.
5. Guided Care: 300+ digital care plans that navigate patients through pre and post discharge pathways that utilizes AI-enabled virtual monitoring, automated clinical workflows, symptom surveys and patient check-ins. Our discharge and procedural programs also offer augmented care navigators providing disease specific outreach and navigation to in-network providers and services.

Leading healthcare organizations continue to partner with Get Well for the following reasons:

1) Digital consumerism at our core: Get Well has invested over $50M to build a first of its kind digital health platform for consumer-centered experiences. Our team comes from digital consumer-first companies such as Marriott, Apple and Airbnb, and leverages this experience to reimagine the healthcare consumer journey.

2) Comprehensive, all-in-one platform: Our platform-first approach allows us to drive rapid innovation and efficiently meet the needs of healthcare organizations today – not down the road. We enable a more streamlined digital experience across the healthcare consumer journey, eliminating the need for costly point solutions.

3) Clinical expertise and training: With a renewed investment in learning resources and user support, we make it even easier for care teams to engage consumers in their healthcare journey, streamline their workflow, improve communication and achieve outcomes.

4) Unmatched interoperability and security: Get Well holds the top 1% of security designations in the world and has set up nearly 500 integrations with various partners to make our platform highly integrated and interoperable.

Learn how Adventist Health realizes $120M in patient revenue with Get Well: https://www.getwellnetwork.com/resource/adventist-health-case-study/

Powerfully Personalized

People want content that makes them feel they aren’t part of a mass cookie-cutter approach, but an individualized one. Create a more relevant, compelling experience that encourages people to take charge of their health by providing patients with health education tailored to their specific needs.

Empowering Content

From visionary videos to words that work, we provide easy-to-understand, relevant, compelling content that meets the ever-growing needs of today’s patients. And our agile content delivery approach ensures up-to-date health information.

Unlimited Access

Limitations disappear as patients get convenient access to health education in the clinic, around the corner, and across the world. Their personal, secure health portal is available on any device, at any time.undefined

Better Engagements Driven by Powerful Insights

Healthwise gives the care team the answers and insights they need to work smarter, deepen patient relationships, and deliver better results. Guide the next step in the care plan and target inventions by tracking and understanding patient activity. Population-wide reports and dashboards give you a bird’s-eye view into patient progress and how care coordinators are performing with patient education.

EMRs are great for clinical documentation but they were not built to optimize the experience for patients or clinicians, which can often drive down utilization of key functionality of the EMR. Get Well helps optimize the investment organizations have already made in their EMRs, and get the most value out of them. Interoperability is a clear strength for Get Well and our experienced team reduces implementation time and burden for a hospital’s IS department. Our solutions are EMR-agnostic; we have established bidirectional interfaces to every major EMR for patient education, and a host of pharmacy, medication administration / dispensing, RTLS, dietary and hospital communication systems. Our deep expertise ensures that our technology is fully embedded and communicating with your core health IT platforms to pull critical information, to document information and to coordinate with other systems and bring them to the bedside.

Our extensive interoperability enables us to automate and standardize important elements of the patient experience while streamlining existing processes and workflows to save time for care teams. Get Well has successfully integrated with more systems than any other patient engagement provider.

We have over 23 years of experience integrating with all major HIT systems: 3,500+ live integrations, 160+ different interfaces and 50+ HIT vendor systems including IOT, EVS, meal ordering, RTLS, medication administration/dispensing, pharmacy, hospital communication, etc.

We believe the following components of our solution distinguish us from others in this space:

 

Improved Patient & Family Education - We believe that more engaged patients and families result in better outcomes. Our technology goes beyond providing on-demand access to education and is highly effective at proactively engaging patients to complete prescribed interventions. 

 

Key Systems Integration - Interoperability is a clear strength for our company. Our solutions are EMR-agnostic and we have established bidirectional interfaces to every major EMR for patient education, and a host of pharmacy, medication administration/dispensing, RTLS, dietary and hospital communication systems.

  

      

Patient Satisfaction - Get Well improves patient satisfaction on several fronts. From entertainment options, including television content, movies, games and internet access to easy feedback collection and communication of non-clinical requests directly to the appropriate department. GetWell Inpatient helps hospitals gauge satisfaction levels, notifying staff in the event that an intervention is needed to circumvent a negative experience. As a result, our clients have seen significant HCAHPS improvements.

 

Innovative Cross-Continuum Engagement - Our inpatient platform has expanded to include pre-admission and post-discharge follow-up care. We can now engage patients digitally across all settings of care through integrated modules that client sites can activate individually or as a platform to create a unified Get Well experience.

Science- & Evidence-Based Approach - To advance the science of patient and family engagement, Get Well founded the O’Neil Center, the industry’s first central resource dedicated to helping health care providers translate patient and family engagement theory into practice. The O’Neil Center published its Interactive Care Model (ICM), a framework that guides the effective implementation of GetWell Inpatient and other Get Well solutions.

 

Our Passion is Patient Engagement - Get Well's sole business and exclusive focus is patient activation, engagement, and guidance on the healthcare journey. We are committed to maintaining our position as the market leader.