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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
SageSurfer
SageSurfer

0 review

Iris Telehealth
Iris Telehealth

0 review

Categories

Solutions

Description

Product Description:
SageSurfer is an omnichannel, behavioral health care coordination platform designed for smoothly managing everything from crisis care for individuals with complex needs to the engagement of diverse populations with mild to severe mental illness. Our modern, AI-powered technology is easy-to-use, mobile-ready, and deep, with 150+ prebuilt workflows, multifaceted reports, and interoperability across EHRs and other healthcare data systems. SageSurfer can also be white-labeled to provide a consistent brand experience across your care ecosystem. We sell our B2B SaaS HIPAA-compliant platform to Community Mental Health Centers, Health Systems, Substance Use Treatment Centers, and HigherEd.
About SageSurfer:
They leverage technology to empower people to partner with their full circle of caregivers in overcoming behavioral health challenges. They imagine a healthcare system where every member of the care team has the whole story on the consumer's needs and treatment and where the consumer is at the center of the recovery plan, resulting in a world where no one suffers alone, and where help is available at the click of a button.
Product Description:

 Iris Telehealth is dedicated to improving patient outcomes with exceptional behavioral health care while decreasing the burden on your care team. 

About Iris Telehealth:

Iris Telehealth was founded with the goal of creating a more patient-friendly telemedicine company that is able to quickly adapt to an organization’s needs. We are a fast-growing company with access to clinicians licensed in most states conducive to telemedicine. We have earned a reputation for having outstanding customer service and the ability to establish a customized telemedicine program without any hassle. Our clinicians have expertise in delivering quality telepsychiatry services and we value building strong professional relationship with our partners and their staff. We hold our team to the highest clinical and ethical standards and always focus on doing what is right for each and every individual we help treat. Iris believes that everyone deserves access to mental health services – and we are proud to help provide this care wherever it is needed!



Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Iris Telehealth began providing high-quality virtual behavioral health services in 2013. We were founded with the simple idea that every community deserves timely access to quality behavioral healthcare. Our expertise is in bridging behavioral health care gaps to increase timely access to quality care across the continuum. We currently partner with over 200 health systems, community mental health centers, CCBHCs, and federally qualified health centers to deliver telepsychiatry and teletherapy services. We are Joint Commission accredited for behavioral health, which demonstrates our dedication to meeting quality measures in provider selection, patient care, compliance, and regulatory standards.

Iris Telehealth is dedicated to improving patient outcomes with exceptional behavioral health care, while decreasing the burden on your care team in the emergency department. We provide 24/7 ED support with a cross-functional pod of behavioral health providers to help reduce wait times, avoid costly and inefficient psychiatric boarding, and improve throughput for your hospital.

We provide your ED physicians with on-demand access to expert specialists, reducing wait times for your behavioral health patients. Our care pods are designed so all providers can operate at the top of their license – ensuring ED patients receive timely access to the care they need from the right provider for them. Our coordinated care approach helps your ED avoid costly inpatient care and reduce emergency department readmissions.

With our highly collaborative approach to partnerships, we offer exceptional support that your organization, patients, and providers can count on. Our seamless implementation process, frictionless technology deployments, and ongoing quality reviews all add up to long-term support that drives efficient workflows and exceptional patient outcomes.

Use Cases

Description:

Behavioral Health care management

Care coordination

Team-Based Care Management

Culturally-relevant Integrated Care

Medication Adherence

Remote Patient Monitoring

Patient & Family Engagement

Crisis Management

Self-care management

Pediatric use cases:

Virtual Care

Patient & Family Engagement

Self-care management - Mental Health resiliency and support

Crisis Management

Team-Based Care Management

Users:

Focused initially on individuals struggling with Serious Mental Illness and substance use disorder challenges. We work a lot with the Medicaid population. 

Description:

We modernize your approach to behavioral health care, expand your health system’s care team, and improve patient outcomes — all while lowering your cost of care for a sustainable, financially sound future.

Here are the telemental health services we offer:

  • On-demand services: Iris Telehealth is dedicated to improving patient outcomes with exceptional behavioral health care, while decreasing the burden on your care team in the emergency department. We provide 24/7 ED support with a cross-functional pod of behavioral health providers to help reduce wait times, avoid costly and inefficient psychiatric boarding, and improve throughput for your hospital.
  • Bridge care services: Bridge Care Services expands and accelerates access, achieves measurement-based outcomes, and, optimizes reimbursement for a financially sustainable program to fill gaps in behavioral health care that exist across the continuum. 
  • Scheduled services: Partnering with Iris Telehealth for scheduled services means you will be provided consistent, high-quality providers who are dedicated to your health system (including your individual hospitals and outpatient clinics) on a consistent schedule each week – ensuring a predictable coverage model for your organization.

Pediatric use cases:

Our provider pool ranges all-ages, adult, and pediatric behavioral health providers.

Users:

Behavioral Health Providers: Health systems, community health centers, and CCHBCs.

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Cerner, athena, Allscripts/Eclipsys, Epic

Hardware Compatibility:

Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Client Types

None provided

Awards

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Differentiators

Differentiators vs EHR Functionality:

Patient & Family Engagement Mobile app and web platform

Crisis continuum of care

Behavior Healthcare self-care management app

Differentiators vs Competitors:

SageSurfer is a new approach to team-based care solutions designed to rebuild the fragmented behavioral health ecosystem around patients, not providers. Our

platform brings teams together that patients want to work together across provider types & settings and helps payers & providers understand the relative & vital impact

of each team member.

Most competing solutions are limited in their capacity to provide comprehensive reporting & analyses that include the narrow interactions between clinicians & patients

& don't take a holistic approach(critical for SMI) and don't recognize the significant overlap of MH conditions & SUD(25%). Our knowledge, partner ecosystem, quality

customer service, easy mobile UX experience, quick onboarding (< 3 hrs) & 150+ in-built business processes also set us apart.

Differentiators vs EHR Functionality:

At Iris, we’re technology neutral and work with whatever platform an organization is using. 

Because we’re accustomed to the wide variety of equipment and EMRs on the market, we’re well-versed in the types of problems that might occur and can help reduce the frustration that comes with technology. 

Differentiators vs Competitors:
  • High-quality care models: As a psychiatric medical group that has held Joint Commission accreditation for behavioral health since 2019, quality management is our highest priority. From our rigorous provider vetting process to our dedication to evidence-based care models, we’re proud to offer best-in-class services. 
  • Supportive partnerships: With our highly collaborative approach to partnerships, we offer exceptional support that your organization, patients, and providers can count on. Our seamless implementation process, frictionless technology deployments, and ongoing quality reviews all add up to long-term support that drives efficient workflows and exceptional patient outcomes. 
  • High value at scale: We are committed to ensuring your community can access the quality care they need when they need it. That means we can grow with your health system’s and community’s needs. We have the resources to expand programming as needed, so you can ensure long-term value for your organization.

Our experience and our track record are unparalleled:

  • 2.3M patient encounters
  • 92% partner retention
  • 98% of our partners rate our services as very good or excellent

Keywords

Images

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Chief Executive Officer, Andy Flanagan

Videos

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Downloads

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Company Details

Founded in 2016

Founded in 2013

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