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Solutions
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Referral Management
Referral Management

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Solutions

Description

Product Description:
Inject insights into the referral workflow to submit requests and appropriately direct referrals from PCPs to specialists through a referral triage process. A web-based referral entry and queue management “nudges” volume to preferred providers with less travel time and lower costs. With more data across the care continuum than anyone else, Arcadia is uniquely suited to support decisions in patient volume routing based on cost, efficiency and quality.
About Arcadia.io:

Arcadia.io is a healthcare data & software company dedicated to healthcare orgs achieving financial success in value-based care. Arcadia.io specializes in the integration of data from EHR platforms, enriching them with claims and operational data. The resulting dataset is combined with the tools needed to integrate data and transform it into a format usable for the population-level analysis that powers their quality-driven delivery networks at the point of care. Arcadia's combined solution delivers more cost-effective utilization, improvements in quality, and more accurate risk capture, delivering enterprise-level transformational healthcare outcomes.

Trusted by independent provider groups, health plans, and integrated delivery networks nationwide, with expertise in both fee-for-service optimization and value-based performance environments, Arcadia supports providers with the benchmark data, insights, and outsourced services to excel in the evolving landscape of American healthcare.

Product Description:

Hand-off Referrals to Artera

Artera Referrals creates automated, omnichannel referral outreach to modernize the care experience and eliminate manual referral management.

Drive Results with Referral Templates

Rapidly deploy personalized referral outreach by using turn-key, leading practice conversation templates.

  • Automatically receive referrals from the EHR to trigger referral outreach from a known number on the patient’s preferred communication channel
  • Customize outreach and manage message fatigue with messaging rules that abide by TCPA hours
  • Reduce call center overload and increase referral conversions with throttling to improve referral conversion

Uncover Insights & Improve Efficiency

Less than half of providers have data needed to understand their own referrals.

  • Access comprehensive reports on referral management and conversions
  • Track analytics to understand workflow performance, engagement, and revenue outcomes
  • Monitor outreach performance and uncover opportunities for higher conversions

About Artera:

Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 900+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.

Founded in 2015, Artera is based in Santa Barbara, California and has been named a Deloitte Technology Fast 500 company (2021 - 2024), and ranked on the Inc. 5000 list of fastest-growing private companies for five consecutive years.

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Use Cases

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EHR Integrations

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Client Types

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Artera Referrals

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Company Details

Founded in 2001

Founded in 2015

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