The care.coach avatar is a real-time fusion of human and software intelligence, powered by live, 24x7 staff of care.coach-employed health advocates who can see, hear, and speak with each member through the avatar, and who are guided by software algorithms to implement evidence-based clinical protocols.

Care.coach has developed a customizable platform with capabilities ranging from telemedicine to a 24x7 engaging avatar companion; all of which can be bundled or unbundled to meet the needs of your members across the spectrum of risk. The care.coach video visit solution is an easy to use, provider-led telemedicine app, with an auto-answer option, that requires no intervention from the member to have access to a call from their provider, caregiver or even a group of loved ones. The care.coach avatar solution targets complex members as it blends automation and real human input for a continuous, in-home support system that is trusted and empathic; all through the presence of a virtual companion. The platform utilizes predictive analytics and AI/ML to leverage clinical guidelines and provide health coaching based on personalized conversations and protocols that aim to support individuals to live independently, better self-manage and mitigate healthcare risks. The care.coach platform can incorporate turnkey connectivity with a customized tablet, RPM and EMR integration.

Virgin Pulse offers 100% insourced, NCQA-certified, ICHWC-approved coaching in which all health coaches are employees. - Integrates lifestyle and condition management in a single coaching experience that addresses whole-person health and wellbeing in addition to clinical issues. - Combines digital experiences with the coaching experience in that members can schedule initial appointment, see their goals and small steps, and view or change future appointments. - Coaches have a thorough understanding of all the programs offered (theirs, clients’ and third parties’), and will recommend them, when appropriate, to complement the coaching experience. - Data integration – they have all the data, which allows greater analytical capabilities Coach onboarding and continuing training and quality review programs aligned to our proprietary behavior change framework

Virgin Pulse is the global leader and premier provider of digital health and wellbeing SaaS solutions and services focused on driving health outcomes and reducing healthcare costs. Featuring the industry’s only true Homebase for Health(TM) that unifies and simplifies the health journey, Virgin Pulse fuses high-tech, high-touch, AI and data to support clients and members across the entire health, wellbeing, and benefits lifecycle—from screening and assessment to activation, behavior change and the adoption of sustainable, healthy habits to benefits navigation, condition management, gaps in care closure and digital therapeutics. Today, 13 million+ users in more than 190 countries rely on Virgin Pulse’s digital and live solutions to change their lives—and businesses—for good.

With care.coach digital solutions, we help care providers and health insurers improve health outcomes & general wellbeing by delivering the future of AI, today.