With the complexity and demands associated with healthcare delivery today, seeing the whole picture is more important than ever. The end-to-end Human Understanding Program is designed to help you capture and act on what matters most to consumers, communities, patients, families, and care teams. 

The Human Understanding Program delivers the capabilities you need to turn strategic aspiration into action in critical focus areas including workforce engagement, consumer insights, patient and consumer experience, and marketing strategy. 

Unlock the power of Human Understanding to improve care, enhance performance, and catalyze growth.

NRC Health is ranked #1 Best in KLAS for patient experience improvement.

For more than 40 years, NRC Health has led the charge to personalize healthcare and support organizations in their understanding of each unique individual. NRC Health’s commitment to Human Understanding™ helps leading healthcare systems get to know each person they serve not as point-in-time insights, but as an ongoing relationship. Guided by its uniquely empathic heritage, NRC Health’s patient-focused approach, unmatched market research, and emphasis on consumer preferences are transforming the healthcare experience, creating strong outcomes for patients and entire healthcare systems.

Medical Informatics Corp.’s (MIC) mission is to deliver next-generation technologies to unify patient monitoring workflows for healthcare systems. MIC’s decade of innovation with its clinical platform, Sickbay, integrates over 30,000 vendor-neutral signals on two percent of hospital beds with over 10,000 clinical users in the United States. Most hospital systems lack native resolution data aggregated through a single source, instead deploying a multi-device strategy that silos data and data access time frames. The Sickbay Clinical Platform stands alone as the only FDA-cleared platform to aggregate time-series waveform data across disparate devices at native resolution. Current bedside devices delete data on average after 72 hours, while Sickbay saves the data indefinitely. Sickbay provides a portal through which care providers can review aggregated, time-synchronized data, annotate it, and collaborate to create algorithms (including ML & AI) and evaluate post-event care. Those algorithms and care models can then be reintroduced into the platform to advance care and innovation. Simply put, Sickbay provides the hospital teams their data from anywhere, anytime, to optimize workflows, analysis, and risk stratification across the patient care spectrum. The diverse team at MIC is fundamentally unlocking a blue ocean of new patient monitoring capabilities for ourselves, our partners, and our clients. MIC’s Sickbay saves lives, improves outcomes, streamlines strategy and technologies, and reduces the overall caring cost for hospital patients nationwide.

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At NRC Health, we’re your partner. Working together, we bring solutions to your biggest challenges and help you connect with patients as unique individuals to revolutionize the care experience for everyone. 

Long-term, service-centered partnerships

We walk the walk. We’re dedicated to understanding you and your unique needs. Where other companies are creating barriers, we’re building bridges so you can stay connected to us.

Innovative products and thought leadership

Our integrated, programmatic solutions and innovative thought leadership are revolutionizing the healthcare experiences of consumers, customers, patients and caregivers.

Inclusive pricing without surprises

Understanding as a service means we’re on the journey together. No surprise invoicing or hidden costs. You have control over the aspects of Human Understanding that are key to your success

Healthcare is our singular purpose

We’ve been at the center of treating patients and clients as unique individuals for over 40 years. The healthcare experience and caregiving teams are the foundation and focus of everything we do.

The EHR is intended to be a point of care reference to support billing. Traditionally, only documenting discreet vitals from patient monitoring devices at single points.

Sickbay Clinical Platform:

• captures consolidated, persistent, time-series waveform data from networked and non-networked bedside devices at its native resolution
• re-displays near real-time, time aligned signals at an average latency of <25 mSec
• integration of risk scores and analytics

Sickbay is a single, interconnected platform that is designed to support dozens of use cases, therefore competition is dependent upon the use case. In addition to the data agggregation, consolidation, and visualilzation differences referenced under EHR functionality, key differentiators in patient monitoring & virtual care include: 

• vendor neutral device integration
• web-based to support monitoring on any PC, tablet, phone or embedded EHR workflow
• flexible, modular design to enable ability to monitor 50+ patients across units, facilities, and vendors
• unlimited retrospective data, from one second to one year+, to support building and sharing of trends, CDI documentation support, quality reporting
• integration, development and deployment of near real-time risk scores and analytics into established workflows
• automated documentation of vitals, ECG strips, and event trends into the EHR