Best CDS - Beyond the Point of Care Solutions Products

Artera Harmony: One Platform - Seamless Orchestration - Infinite Applications.

Artera's award-winning patient communications platform - Artera Harmony - integrates across a healthcare organization’s tech stack, EHRs and third-party vendors. 

Artera Harmony helps unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email, and voice), in 109+ languages. 

Holistic view of every interaction:

• Analytics (understand how vendors / departments / workflows are performing)
• Automated Workflows (build conversations from template library)
• Vendor and Use-Case Rules (prioritize what is most important)
• Patient Preferences and Consent
• Live Agents (escalate and route messages)
• Live monitored with AI-enabled real-time sentiment tracking

What Makes Harmony Different:

• Differentiate & optimize your patient experience with our most advanced workflow builder capabilities ever
• Manage more conversations than ever before in Artera’s enhanced inbox
• Access AI / LLM-driven translation, improving patient access and engagement
• Track communication performance from outreach to outcome with Artera’s enhanced suite of analytics views

Artera Harmony's Key Features & Benefits:

Easy Workflow Configuration, Maximum Impact

Flows 

• Build personalized patient engagement journeys to extend patient interactions

Inbox (Smart Inbox)

• Effectively oversee larger populations and access a unified display of messages spanning all practices.

Homepage with Next Best Actions

• Recognize key "action items" that may spotlight critical conversations, data insights and more

Staff AI Co-Pilot

• Craft high-quality messages with intelligent functions like sentence completion and advanced translation

Message Categorization

• Process and categorize all messages to better understand the communication driving interaction

Native Value Reports

• Move dashboards into your core Artera interface for a more streamlined staff experience

Artera has been named a Deloitte Technology Fast 500 company (2021 - 2024), and ranked on the Inc. 5000 list of fastest-growing private companies for five consecutive years.

Awell is a low-code platform used by interdisciplinary clinical & product teams to redesign how clinical workflows are orchestrated and delivered. With Awell, care organizations automate routine clinical tasks, consolidate data between multiple systems and drive seamless coordination between care teams and patients.

Awell’s customers have improved the lives of more than 150,000 patients across a wide array of medical conditions. They achieved results such as 50% increase in care team capacity, 40% reduction in length of stay and 25% reduction in emergency room admissions.

Web-based clinical intelligence platform, primarily utilized in critical care units to guide clinical decisions. The platform has full interoperability with the Electronic Health Record, and combines all relevant data within the complex critical care environment into one visualization to provide a full picture of a patient and their longitudinal trends. FDA-cleared algorithms continually assess the incoming patient information and provide early warning signs of clinical deterioration to aid care teams with determining interventions and treatment. Automated clinical workflows, customized to each individual ICU, provide care efficiency and positively impact clinical outcomes. 

Published clinical outcomes showing:

• Up to 36% reduction in ICU length of stay
• 41% reduction in ICU readmissions
• 22% reduction in time on ventilation
• 18% reduction in time on vasoactive medication

With the complexity and demands associated with healthcare delivery today, seeing the whole picture is more important than ever. The end-to-end Human Understanding Program is designed to help you capture and act on what matters most to consumers, communities, patients, families, and care teams. 

The Human Understanding Program delivers the capabilities you need to turn strategic aspiration into action in critical focus areas including workforce engagement, consumer insights, patient and consumer experience, and marketing strategy. 

Unlock the power of Human Understanding to improve care, enhance performance, and catalyze growth.

NRC Health is ranked #1 Best in KLAS for patient experience improvement.