KeyCare offers health systems access to a network of independent virtual care providers working on KeyCare's Epic-based EMR and telehealth platform. Our vision is to increase access for health system patients while decreasing the burden for their providers. Health systems can start with nationwide virtual on-demand care coverage (24x7, 50-state coverage), and then may add other virtual health services based on their virtual care initiatives. To learn more about KeyCare, visit www.keycare.org.

Individuals connect with adult, child and adolescent psychiatrists, psychiatric nurse practitioners and therapists from the comfort of their own home through a secure, HIPAA-compliant platform. With flexible scheduling and convenient online appointments, patients can easily access behavioral health experts who most closely fit their needs. Array also has a team of Care Navigators who can assist patients in finding and connecting with the appropriate clinician. 

Our clinicians offer psychiatric assessments, talk therapy sessions, medication management appointments and EAP sessions for a variety of mental health issues including anxiety, mood disorders, adjustment disorders, attention deficit disorder, schizophrenia, personality disorders, and more. 

Initial appointments for psychiatry and therapy, depending on market, are generally held within 10 days of a patient getting started with Array. Care and clinical quality are managed by our medical and clinical leadership team. This valuable oversight includes in-depth chart review, clinical consultation and supervision, management and collaboration on high-acuity cases.   

Array AtHome offers a full-scale electronic health record and patient platform for appointment scheduling, prescribing, and documentation of patient visits and provides data on member utilization, appointment availability, clinical quality and outcomes, and patient satisfaction via NPS. 

Who we are 

Array Behavioral Care is a virtual psychiatry and therapy practice that was founded by clinicians more than 23 years ago. We employ and closely manage a large team of licensed psychiatrists, therapists, and behavioral health specialists who use evidence-based assessment tools and treatment protocols to provide high-quality, standardized care. Our clinicians are supported by administrative and technical teams and overseen by engaged, experienced clinical leaders ensuring they deliver care that is effective, safe, and clinically appropriate. 

What we’re not 

We are not a technology platform, a network of 1099 contracted providers, or an Uber-like model where clinicians work gigs. We are not a staffing company or a locums tenens group, and our utility extends beyond simple clinician capacity. The impact of our programs is tangible, and we can predict with confidence what metrics will be improved. 

How we got here 

Array was born out of a bricks-and-mortar behavioral health practice in southern New Jersey that still exists today. In 1999, Founder and current Executive Chief Medical Officer, Dr. James R. Varrell, provided the nation’s first commitment via telepsychiatry. After that first encounter, we started using telehealth to deliver psychiatry coverage to local hospitals. Our telepsychiatry service offerings quickly grew into new care settings and new states. While we now have a national scope, we’re still a closely managed practice and the only one delivering virtual behavioral health services across the entire continuum of care. 

KeyCare provides clear advantages for Epic-based health systems. First, patients have a more seamless and integrated experience as they request virtual visits via their health system’s MyChart experience without needing to use a separate app nor re-enter their medical history. Second, quality and efficiency are improved due to bi-directional sharing of data, messaging, referrals and orders across Epic instances. Third, KeyCare eliminates the need to pay for third-party telehealth software and requires minimal IT work to implement and maintain connections. Finally, KeyCare can offer a wider variety of virtual care providers due to the breadth and depth of Epic’s EMR and telehealth software.