Integrate Flex TeleHealth to improve care

Flex TeleHealth is embedded directly into your EHR software — providing a seamless, easy to use approach to medical virtual visit connectivity. Automatically connect with your patients or schedule an appropriate date and time, from any device. Clinicians view and interact with the patient’s electronic medical record while in the virtual visit. This streamlines workflows to eliminate inefficient, time-consuming, and error prone manual data entry processes.

Benefits of Flex TeleHealth

Clinician to patient communication has never been as important and with virtual visits now being implemented, Harris Healthcare’s Flex TeleHealth is the solution that fits your requirements. The new Flex Telehealth solution is built for today’s environment and allows you to have multiple levels of patient services.

From the special reception area, to the multiple workflows and associated clinicians, all steps contribute to a smooth and efficient patient workflow allowing you to see more patients from anywhere. This is convenient for both you and your patients. Integrated with the EHR, Flex TeleHealth enables you to virtual visit while reviewing and placing the related orders. Flex TeleHealth controls all aspect of the virtual visits, from the reception, to the waiting room, patient visit and follow-up workflows.

Key features of Flex TeleHealth

• Online booking with clients – Use the app to check their appointment times.
• Calendar view of appointments – Keep track of all appointments in one place, with export to all major calendars (Google, iCal, Office365 and more).
• Secure client notes – Store client notes that are protected with end-to-end encryption to ensure they are kept safe and secure.
• Video calls for sessions – No additional software to install or sign up required.
• Works with any device – Web browser based (PC, phone and tablets).
• Waiting room capability – As in physical waiting rooms, allows you to never miss an appointment when running late.
• Agnostic to the EHR/EPR – Our solution is fully integrated with HARRIS Flex and has also been successfully deployed with multiple other EHR/EPR’s.

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Playback Health Pro is funcational in several use cases that benefit from enhanced communications, automation, and AI scribing.

• Clinical Documentation: By converting patient conversations, film reviews, and audio dictations into EMR-ready medical notes and after-visit summaries, Playback Health aids clinicians in reducing the administrative burden of note-taking.
• Patient Engagement: The platform enhances the way patients receive and understand their care instructions by providing multimedia playback options (video, audio, and screen recordings). This ensures that patients can review their care instructions in a format that is easiest for them to comprehend, enhancing compliance and satisfaction.
• Language Translation: Playback is able to record and transcrible in 15 different languages and simultaneously offer patient summeries in the patients language, while satisfying clinical documentation requirements in English.
• Ambient Clinical Intelligence: Through its ambient listening and AI scribe functionality, Playback Health can passively capture and document clinical conversations during patient visits, which helps in creating accurate medical records without interrupting the patient-provider interaction.
• Telehealth: During virtual visits, Playback can be used to record sessions and provide transcripts, making it easier for both patients and providers to revisit the discussed care instructions or medical advice.
• Quality Assurance and Training: The ability to review recorded interactions can help healthcare facilities monitor and improve the quality of care delivered. It also serves as a valuable tool for training medical staff by demonstrating effective communication practices, and reduce medical malpractice liability.

These use cases highlight Playback Health's utility in streamlining communication, enhancing patient engagement, and reducing the administrative load on healthcare providers.

Playback effectively serves any clinical situation that requires patient education and engagement. Pediatrics benefits with Playback Health because medical information and care instructiions are memorialized and shared with all family members simultaneously, whereever they are and whenever its needed most---automaticately transcribed and translated to ensure healthcare literacy.

Playback Health Pro helps in recording instructions and care plans that parents or guardians can share and review multiple times, ensuring that children's care continues effectively at home.

Playback Health Pro can be highly effective across a range of healthcare users, enhancing communication and documentation efficiencies in various medical settings:

• Primary Care: In primary care settings, Playback Health Pro helps in capturing comprehensive clinical discussions during patient visits, aiding in accurate record-keeping and improving follow-up care through better patient understanding and compliance.
• Specialty Care: For specialties like cardiology, orthopedics, dermatology, and others, the platform can document detailed and often technical conversations, which are crucial for precise treatment plans and patient education about specific conditions.
• Surgery and Pre-Operative Care: It can be used to record pre- and post-operative instructions and consents, providing patients with clear and repeatable access to crucial surgical care information and reducing anxiety and misunderstanding.
• Pediatrics: In pediatrics, Playback Health Pro helps in recording instructions and care plans that parents or guardians can review multiple times, ensuring that children's care continues effectively at home.
• Behavioral Health: For mental health and counseling services, the platform allows for the discreet and secure documentation of sensitive sessions, which can be reviewed by practitioners to monitor progress over time.
• Chronic Disease Management: Playback Health Pro is particularly useful in managing chronic diseases, where ongoing education, adherence to treatment protocols, and regular updates are crucial for patient management
• Geriatrics: For elderly patients who may have difficulty remembering complex medical instructions, the platform can offer caregivers and family members the ability to revisit discussions to ensure proper care.
• Emergency Medicine: Although challenging due to the nature of care, it can help in documenting the acute management and stabilization of patients, which can be critical for legal and compliance reasons.
• Telemedicine: As virtual care becomes more prevalent, Playback Health Pro facilitates the recording and sharing of telehealth sessions, making virtual visits as valuable as in-person consultations.
• Multilingual Care Settings: In diverse linguistic environments, the platform can aid in overcoming language barriers by providing recorded content that can be easily translated or shared with interpreters.

These above areas of care benefit significantly from Playback Health Pro’s ability to capture and replay detailed medical interactions, which can improve understanding, compliance, and outcomes across the healthcare spectrum.