LogiCall does not require any downloads or software for the patient or provider. Before entering the waiting room, patients must authenticate their identity. Providers are required to activate and verify their accounts and phone upon joining the platform. Currently, LogiCall supports only English, and the app will display in English regardless of the user's device locale.

LogiCall’s patient queuing system enables providers to view waiting patients along with their basic data and the urgency of their call. Patients receive text prompts when the provider is ready to begin the visit, minimizing wait times and ensuring timely care based on provider availability. Our platform detects if microphone and camera access are enabled on the device and will alert the user if permissions need to be altered.

LogiCall offers high-resiliency, low-latency video capabilities to ensure smooth and reliable virtual visits, even in challenging network conditions. Providers and patients can seamlessly toggle between video and audio, ensuring continuous communication. This flexibility enhances the overall user experience, maintaining the quality and effectiveness of virtual consultations.

LogiCall call recordings are stored securely for a decade in a HIPAA-compliant cloud. Upon call conclusion, the provider can submit an encounter summary via typing or voice dictation. The seamless integration with leading EMRs/EHRs streamlines adding call data to patient records. Patients receive a shareable call recording after the call concludes to review diagnosis and treatment details.

Tier 1 support is provided by the hospital.