Avia Logo

Compare Products


Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Ovatient
Ovatient

0 review

Playback Health
Playback Health

Categories

Solutions

Description

Product Description:

Ovatient is a virtual-first healthcare company that puts a person – not just a patient – at the center of how they receive care and improve their health. Ovatient’s team of dedicated virtual providers and care team members work closely with our trusted local health system partners to build long-lasting relationships with patients. We provide patients with connected, coordinated and convenient virtual care that fits their budget, including primary care, urgent care, and soon mental health.  Learn more about Ovatient and our Epic-based virtual-first solutions at Ovatient.com.

About Ovatient:

Product Description:

Playback Health is a software technology company that builds, deploys, and scales secure mobile solutions to help providers more effectively deliver medical information and care instructions to patients, their families, and other care providers. Playback's SaaS platform helps promote a communication-first strategy that allows healthcare organizations to leverage their EMRs, patient portals, and other systems of record to add value, empathy, and engagement at every level. 

About Playback Health:

Playback Health is a digital health company focused on provider to patient communications. Playback Health's platform allows clinicians to memorialize and summarize medical conversations using digital and AI. The platform can record conversations between physicians and patients using video, audio, and screen recording. Recordings are shared with patients and family members digitally which allows them to review, share and understand like never before. Providers can turn those recordings into EMR ready SOAP notes. The end results are improved HCAHPS and outcomes for patients, and 10 -15 minutes per patient in time savings for physicians, directly improving burnout. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Ability to provide multilingual and omni-channel options. No app download required for patients but is offered. Navigation and scheduling through existing channels, with provider launch from the EHR. Allow for patient link distribution to family members. Proxy support is provided. Patients are able to Group visits. Patients are able

Ability to provide high-resiliency, high-latency video with ability to toggle to phone/audio and support for multi-party video. Integrated with Cyracom for on -demand interpreter services. Patient education that can be annotated. Enable a consumer to alternate between modalities (text/chat/in-app messaging/secure portal). Ability to “step up” to in person care in your preferred provider network, if needed. Integration with connected devices, support for file sharing, screen sharing, and group chat. Notification for patients when provider has responded and vice versa. Ability to obtain patient feedback post encounter on behalf of customer. Coming soon: Asynchronous interview (including integrated symptom checking/virtual triage).

Ability to provide robust analytics such as: provider utilization/productivity, average time per visit, most commonly treated conditions, resolution vs. escalations, volume by day and time, referrals by specialty, pharmacy capture, and patient feedback / where patient would have gone.

Ability to support eligibility, prescription, lab, order, and referral integration with core, host systems. Ability to provide access to real-time benefits and eligibility, show pricing options based on RTE or self-pay, and apply discounts or differential pricing. Ability to generate claims and collect patient payment. Ability to offer automated follow up & referrals on treatment, adherence, or re-engagement. Care handoffs for consumers hitting escalation or exit points (i.e, direct scheduling)

Ability to leverage existing patient demographic/medical info. Support for documentation within the EHR. Auto-generation of clinical documentation. Review, confirm, or revise diagnosis, treatment options (including escalation to a higher acuity care setting), and care plan in a timely manner and within existing provider workflow tools. Photo integration, recording integration, and ability to push AVS to patient portal.

Playback integrates with provider ADT feed to automatically and intelligently connect patients, care providers, and families via text, email or in-app notifications. Easy and secure authentication protects PHI and provide easy access to care instructions, anytime and anywhere.

Providers are able to create patient specific care instructions with context using audio, video and messaging. Links to internal content libraries to share reusable digital assets such as welcome videos or care instructions based upon diagnosis and care journey. Intelligent AI allows patient conversations, film reviews and dictations to be easily recorded and immediately transcribed and translated into EMR-ready medical notes.

Playback Health provides direct Customer Support for providers, patients, and family members.

Platform analytics focus on User/Usage analytics to understand who and how users engage with Playback Health.

Playback Health has been shown to improve the communication, adherence and patient understanding challenges in Oncology. By recording the conversations at the point of care, transcribing them, summarizing them for the patient and sharing that information with patients and loved ones, we provide a great alternative to Oncology Navigation.

Care givers can be added to the playback platform to gain access to important information about the patient's treatment.

Use Cases

Description:

We believe virtual-first care is the great equalizer. Everyone should be in charge of when and where they get care—and how they pay for it, including using their existing health coverage or paying an affordable and convenient fee. It’s something we all want. But for small to mid-size health systems, employers, and health plans, offering that kind of care hasn’t always been feasible.

Until now, with Ovatient and our Epic-integrated, multi-disciplinary virtual care model that includes virtual primary care, behavioral health and urgent care. 

Tailored Solution, Smart Investment

As a turnkey connected care solution—designed by health systems for health systems—Ovatient can serve as an extension of your team. 

  • Sharing is caring: Ovatient keeps patients connected to trusted health systems and providers, ensuring a seamless healthcare journey.
  • Our team, your system: You can add our virtual care to your service offerings—in a matter of months—without asking your providers to do more. We bring the team and the technology, including virtual providers who are licensed in your state.
  • Breaking down barriers: Ovatient reduces access barriers and reaches those who may not pursue traditional healthcare channels. 
  • The right fit: Because Ovatient leverages Epic and MyChart, you don’t have to make another costly investment in infrastructure—we’re utilizing what we know already works for you.

Pediatric use cases:

None provided

Users:
  • Health systems
  • Health plans
Description:

We use non-intrusive automation across the patient journey to send relevant messages to patients, families, and caregivers. Playback sends notifications via email, SMS, mobile phone, platform app, and hospital devices like a Zebra phone. Links open to shared multimedia care instructions and other medical information such as lab results, medical images, and discharge instructions, and may include video film reviews explaining diagnosis and care or educational and explanatory material.

Pediatric use cases:

Playback effectively serves any clinical situation that requires patient education and engagement. Pediatrics benefits with Playback Health because medical information and care instructiions are memorialized and shared with all family members simultaneously, whereever they are and whenever its needed most---automaticately transcribed and translated to ensure healthcare literacy.

Users:

Clinicians, Care teams, Patients, Family, and external caregivers. 

EHR Integrations

Integrations:

Other

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Acute care EMR, Ancillary EMR, Patient portal, ADT, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Allscripts, Cerner, Epic, Meditech

Hardware Compatibility:

Desktop, Mobile / Tablet (native app), Mobile / Tablet (web optimized), Other

Client Types

Awards

No awards image
edit-media

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

Traditionally, telehealth is centered around a point in time and a specific virtual visit. Ovatient is different.  

  • We are built on Epic and MyChart, two trusted solutions for providers and patients. We are deeply integrated with trusted local health systems, from shared medical records to patient billing. Our care is covered by any health plan accepted by our health system customers, including Medicare and Medicaid 
  • Our care model is virtual-first where patients access care consistently and primarily through digital interactions, guided by a clinician, and integrated into their everyday life. This model puts patients in charge of how and when they get care and allows them to build long-lasting relationships with their care team. 
  • We provide primary care, urgent care and soon mental health. When patients need to be seen in person for more complex care or receive labs and imaging, an Ovatient virtual provider will smoothly connect them to a trusted local provider. 
Differentiators vs EHR Functionality:

Playback Health brings video, audio and screen recording into the communicaiton process so that all stakeholders are able to hear and share care information in a language they understand. Playback uses powerful automation and AI to convert patient conversations, film reviews and audio dictation into an EMR-ready medical notes saving clinician's time while delivering exceptional patient experience. 

Differentiators vs Competitors:

Playback focuses on the doctor patient conversation to ensure all stakeholders hear and understand care instructions, anytime and anywhere. No other platform is able to marry up the discharge instruction with an audio recording to reduce communication error, save clinicians time, and boost HCAHPS scores.

Keywords

Images

No images provided

1 of 5

edit-media
Screen Shot 2022-10-04 at 3.57.59 PM.png

Videos

1 of 2

edit-media
Get to Know Ovatient

1 of 3

edit-media

Downloads

No content provided

https://www.healthleadersmedia.com/innovation/5-tech-tools-could-change-way-your-hospital-delivers-care

Alternatives

Company Details

Founded in 2018

team illustration
Share your product comparison with your collegues.

Need help narrowing down products?

Add more criteria to see your compatibility level for every vendor. It only takes a few minutes, just create a free account to get started.
back to top