Our Readmission Avoidance Program (RAP) uses advanced assessments and remote patient monitoring to promptly and accurately diagnose low-acuity conditions. Our service supports condition-specific clinical pathways and comprehensive patient education, aimed at reducing readmissions by at least 30%. Our service includes tailored 30-, 60-, and 90-day care plans, enhancing patient understanding and management of their health, thereby minimizing hospital readmissions.

Our RAP facilitates seamless communication between clinicians and patients through video consultations and messaging, all integrated into the Avery Telehealth digital health platform. It also offers continuous monitoring of vitals and medical conditions, ensuring that both healthcare providers and patients have easy access to essential health data. To guarantee reliable access, we provide WiFi and cellular-enabled RPM devices and tablet (synchronized with the Avery Telehealth platform).

Our RAP streamlines care coordination among primary care physicians (PCPs), specialists, and patients. Our program provides both healthcare teams and patients with tailored access to chronic care management and remote monitoring, all facilitated through the Avery Telehealth platform.

Our RAP facilitates seamless care transitions by assisting with discharge planning to ensure smooth and timely patient transfers. Leveraging the capability to connect and transfer data across various EHR/EMR systems, our program allows for easy transitions upon patient discharge.

Avery Telehealth offers over 25 clinical pathways designed to address both chronic and acute conditions. Each diagnosis typically includes 6 to 9 patient education and training modules, providing comprehensive support tailored to individual needs.

Our evidence-based review process ensures that all clinical pathways and patient education materials remain current, accurate, and aligned with the latest medical research. Created and maintained by a team of certified health experts, including registered nurses and nurse practitioners, our content undergoes ongoing, rigorous evaluation against the most up-to-date medical literature and clinical evidence.

Our RAP allows healthcare teams to adapt programs to specific local conditions, including RPM devices, practice patterns, workflows, and clinician preferences. The Avery Telehealth platform enhances this capability by enabling modifications to condition-specific programs and educational content. It also allows customization of reporting tools for vital tracking and trend analysis.

Our program is accessible via the Avery Telehealth platform, enabling clinicians to seamlessly customize existing pathways and create new ones.

The Avery Health platform offers comprehensive analytics and reports, allowing clinicians and patients to access various health measurements, such as weight and blood pressure. Users can tailor reports to specific programs and monitor vitals over different periods—from a week to a year and beyond—to track trends and changes. All reports and analytics are customizable and can be easily shared between the healthcare team and patients.

Our Readmission Avoidance Program harnesses the Avery Telehealth platform to efficiently identify and remedy gaps in clinical pathways. By drawing on the latest medical evidence, we tailor 30-, 60-, and 90-day care plans to each patient's specific needs, ensuring thorough care coverage. This focused approach reduces hospital readmissions and improves care transitions.

Eleanor has been trained on thousands of clinical cases so that she understands the structure of patient-clinician dialogue, carries on a realistic conversation, and recognizes clinically relevant events.

Seamless integrations widely available

HIPAA and SOC2 compliant

Patients speak with Eleanor for an average of 4 minutes

MyndYou has completed millions of calls, executing thousands per day.

MyndYou's product roadmap is robust and continuously evolving with advancements in AI using the human voice

Our content is built below a fourth grade reading level and available in 30 different languages (in variations). Avery Telehealth's RPM devices feature easy-to-read displays, presenting measurements in a user-friendly format tailored to the appropriate reading level.

Avery Telehealth can enable text/SMS without a smartphone, including email and video visits.

Our platform and content are available in 30 languages: Arabic*, Bulgarian, Chinese*, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, and Ukrainian (*variations supported).

Avery Telehealth connects patients/members and clinicians through multiuser video calls, in addition to in-app chat and text messaging features. When using Avery's RPM devices, the platform and app allow the user to choose their preferred language and adjust font sizing according to their needs. All these features are comfortable and easy to use.

Avery Telehealth provides both Bluetooth enabled medical devices or cellular enabled tablets, so patients are not required to have Wi-Fi access. Avery Telehealth leverages a dynamic suite of data carriers such as AT&T and Verizon.

Avery Telehealth's program is accessible and works for everyone, regardless of their ethnicity, ensuring no biases when enrolled in our programs and services. We ensure equitable access for all users.

Avery's RAP and solutions adhere to Social Determinants of Health (SDoH). The Avery Telehealth platform includes clinical pathways to managing each individual person's care, including patient engagement, SDoH, health education programs, biometric reports and trends to meet the full cycle of care.

Avery Telehealth is SOC 2 Type II, including certifications for ISO/IEC 27001:2013 and PCI-DSS.

Avery Telehealth provides a cellular-enabled tablet, allowing all Bluetooth RPM devices to connect and record data.

Avery Telehealth supports 30+ languages, and offers listened clinician/nursing support in all 50 states in the United States.

Avery Telehealth offers comprehensive guidance for patients enrolling in our programs and other solutions (including platform/app installation, device connectivity and RPM devices).

Avery Telehealth offers extensive versatility and inclusivity, accommodating more than 30 languages to serve a broad demographic throughout the United States. The platform ensures that all visuals are respectful and culturally representative, promoting inclusivity.

Solution delivered by phone (or by text) and adapts to the speaking patterns of individual. Conversational AI trained to use simple and accessible language.

Solution is telephone based (with text options) which natively supports those with standard telephones and cell phones with limited data capabilities.

Solution is delivered in English and in all Spanish dialects. Additional languages are on the roadmap.

Solution is not a digital app so no font adjustmments needed. Available via voice and text.

Solution is primarily phone based, with secondary option of text, helping remove barriers to access based on device and data availability. Solution can call any phone on any system.

Solution initially trained on thousands of clinical cases across all ages, races, and ethnic backgrounds, with additional quality checks and ongoing training to ensure safe, responsible use of AI.

MyndYou manages Social Determinants of Health (SDoH) and Barriers to Care programs, helping use the technology to screen and provide insights to customers so that they can provide appropriate and responsive support and services.

MyndYou is SOC 2 Type II certified, demonstrating the organization's commitment to privacy and security.

The solution is primarily telephone based, with a second option for text, removing digital barrers to care. There are no requirements for internet or data plans.

Models are trained on a variety of cultures, using thousands of clinical cases. MyndYou works with customers to ensure that Eleanor reflects the communities within which she works, from the densely packed immigrant communities served by Montefiore Einstein Comprehensive Cancer Center in the Bronx, New York, to the urban and suburban populations supported by a large health plan customer based in Detroit, MI.

The MyndYou Customer Success team, which supports implementation, training, support, and customer advocacy, is composed of public health experts and clinicians, focused on creating an accessible experience for the patients we serve.

MyndYou has created an inclusive technology organization, with women representing more than 50% of the leadership team, and teammates in clinical and customer-facing positions who reflect many of the patient communities we serve. Beyond that, the design philosophy of the team is to ensure Eleanor, our AI-enabled virtual care assistant, is warm, empathetic, responsive, and accessible by the patients with whom she communicates, which includes ensuring cultural awareness and diversity.