Every call matters, and with CommPeak Dialer, your call center can unlock its full potential.

Designed to streamline operations, CommPeak Dialer helps eliminate inefficiencies like idle time, guesswork, and repetitive tasks.

By automating key processes and using predictive dialing, your agents can focus on what truly matters - engaging with customers and building lasting relationships.

The Predictive Dialer ensures agents spend less time waiting for calls to connect and more time speaking with patients, maximizing productivity throughout the day. 

In addition, CommPeak Dialer integrates seamlessly with leading CRM platforms, providing real-time data syncing and personalized engagement to enhance your communication efforts. 

The system also supports omnichannel communication, enabling your team to connect via SMS and messaging apps for consistent, unified interactions across all platforms. 

With intelligent features like dynamic caller ID management, skills-based matching, and automated post-call SMS, CommPeak Dialer goes above and beyond to ensure every connection is productive and impactful. 

By leveraging machine learning and AI, it fine-tunes calling strategies to optimize efficiency and boost results. 

With fewer abandoned calls, tailored lead prioritization, and real-time insights, CommPeak Dialer transforms your call center into a high-performing hub, ready to drive greater success.

CommPeak is a global leader in cloud-based business communication solutions, providing tools like VoIP, SMS, predictive dialers, and omnichannel platforms. Our innovative services help businesses streamline operations, boost engagement, and achieve unparalleled communication efficiency.

Health Recovery Solutions (HRS) supplies 400+ leading health systems, physician groups, and home health organizations with the most advanced remote monitoring platform focused on changing patient behavior to reduce readmission and improve clinical outcomes. HRS' disease-specific telehealth solutions are customized with 90+ care plans, educational videos, teach back quizzes, customized education, and medication reminders, while also integrated with Bluetooth peripherals for advanced clinical monitoring. Video calls, phone calls, and messaging are part of the communication tools as well as 24/7/365 direct technical patient support through the tablets provided or mobile apps. 

* Rules and Lead Prioritization:

Set rules based on time zones, agent availability, and lead statuses.

Build dynamic groups of leads and assign custom scores to prioritize high-value prospects.

* Skills-Based Matching:

Match leads to agents by language, experience level, and more.

* Enhanced Dialing Strategies:

 - Dynamic Caller ID Management: Ensure higher answer rates by displaying local or custom caller IDs based on the recipient’s location or other criteria.

 - Post-Call SMS Delivery: Automate follow-ups by sending personalized SMS immediately after a call.

Fine-Tuned Redialing Protocols: Optimize redialing sequences with rules that avoid call fatigue and prioritize high-probability connections.

 - Sequence Control: Adapt call attempts dynamically based on lead scoring, past interactions, and agent availability to maximize efficiency.

 - Adjusted Call Ratios Powered by ML and AI: Automatically balance call ratios using machine learning and artificial intelligence for improved dialing precision and efficiency.

 - Lower Idle Time: Minimize agent downtime and ensure constant engagement with live prospects to reach up to five times more leads.

• Automated calling to patients' personal device

• Customizable on patients' care plan
• Medication reminders
• Appointment reminders
• Activity reminders
• Symptom surveys