Vi Engage detects when patients are showing signs of intent to seek care, and/or risk of leaking based on their real-time consumer behavior patterns. Vi detects patient behaviors from our de-identified Data Web comprised of 3rd party licensed behavioral data, and sends real-time flags back to the health system CRM when patients show signs of need, intent or risk. The health system then can trigger direct outreach via email, SMS, CRM, etc. to contact that patient and steer them toward an in-network clinic. 

Productized AI for Healthcare Enterprises. We turn data science into patient & operational ROI.

Hand-off Referrals to Artera

Artera Referrals creates automated, omnichannel referral outreach to modernize the care experience and eliminate manual referral management.

Drive Results with Referral Templates

Rapidly deploy personalized referral outreach by using turn-key, leading practice conversation templates.

• Automatically receive referrals from the EHR to trigger referral outreach from a known number on the patient’s preferred communication channel
• Customize outreach and manage message fatigue with messaging rules that abide by TCPA hours
• Reduce call center overload and increase referral conversions with throttling to improve referral conversion

Uncover Insights & Improve Efficiency

Less than half of providers have data needed to understand their own referrals.

• Access comprehensive reports on referral management and conversions
• Track analytics to understand workflow performance, engagement, and revenue outcomes
• Monitor outreach performance and uncover opportunities for higher conversions

Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 900+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.

Founded in 2015, Artera is based in Santa Barbara, California and has been named a Deloitte Technology Fast 500 company (2021 - 2024), and ranked on the Inc. 5000 list of fastest-growing private companies for five consecutive years.

EHR platforms rely on known patient health data (conditions, medications, treatment plan, etc.) to drive patient steerage, but they do not take into account the patient's real-time, day-to-day digital behaviors (search, URL visitation, media consumption), which also provide rich visibility into predicting care needs, intent and risk. 

Vi's "Data Web," comprised of 3rd party licensed behavior data, combined with our AI and machine learning models, has an unmatched ability to predict patient intent, propensity and leakage risk based on real-time consumer behavior patterns, enabling health systems to better engage, activate, retain and care for their patients. No other healthcare AI company in the world offers the ability to predict patient leakage risk or to model real-time intent based on the patient's digital consumer behaviors.