Artera (Artera Harmony Platform)

“We’re going to tap into every opportunity possible by making Artera our single, unifying platform for all patient communications. We plan to take advantage of every single thing that Artera can do and find ways to do even more.” 

“Supporting our call volumes has been just an ongoing challenge for several years. Artera has been our Swiss army knife of a solution for some of the challenges we’ve faced.” 

“Artera allows us to be more efficient in how we send out the RepuGen text surveys and achieve a higher response rate. Surveys are going out more quickly after the visits and now come from a number the patient will recognize. We are very pleased with the increased response rate.”

“[Artera] has completely transformed how MSJ communicates with our patients. It took patient communication from being one of our biggest sources of patient complaints to being an area that is one of our biggest strengths.”

“Artera is a mini- preparedness kit. It became obvious to us very early that it was going to eliminate a lot of work...and it did.” 

“Artera has transformed our patient communications. It has blended naturally and intuitively into our practice operations, and we actively look for ways to use it even more. Artera gives patients a choice they never had before, and they absolutely love it.”

"Artera Harmony opens up avenues for us to add additional phone numbers and texting queues while still maintaining an overarching, holistic view of communications so our call center staff are able to see all messages going out to patients in one place. Having the ability to review messaging data and build out rules for message cadence, priority and timing will help us reduce over-messaging and likely optimize engagement...Artera’s product is going in a nice direction, it’s really in line with what patients are expecting today, and I anticipate there will be even more technology updates in the future that will further reduce staff workload and increase efficiencies.”

“If we can effectively communicate with our families and get them important information from the health system, that is a win. Having a tool like Artera to be able to identify problems for us to respond to allows us to be innovative. While we can’t fix all of the problems, it challenges us to think differently, do more and really meet our patients where they’re at." 

“Our ability to directly communicate to patients in their preferred method is huge. It really makes a difference.”

“In this industry it takes longer to see benefits but with the no-show rates reduction, [Artera] has paid for itself several times over. The ROI is definitely there.”

We've been really pleased with Well Health. We switched from TeleVox, which had a lot of limitations and resulted in manual workflows internally. The operational owner is the Office of Access Management team, and they've been really satisfied.

We've been able to expand the use of text messages from the health system to go beyond basic appointment reminders to having bi-directional use cases, using it to fill care gaps, and to run other campaigns.

Overall, it's been a really positive experience.

Live chat had been on Artera’s roadmap when we originally signed our contract. Since then, live chat has been taken off Artera’s development roadmap. This was a disappointment to our team since our health system would like to offer live chat capabilities to patients, so we will have to look to other vendors for live chat functionality