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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Uniphore X Platform
Uniphore X Platform

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Categories

Solutions

Description

Product Description:

Everyone deserves to be heard and understood — no matter where they are in the world or which language or dialect is being spoken. But many voices remain muted. Conversations continue to be ignored and undervalued.

We’re here to change that. Our conversational artificial intelligence (AI) and automation platform augments conversations across the enterprise and around the globe. We help humans have natural conversations with other humans and machines for a frictionless experience for customers and employees alike.

So what makes us different than other companies in this space? Here are just a few of the top reasons why Uniphore is your best choice for AI-powered experiences.  

Improve Health Outcomes With Conversational AI & Automation.

  • 30% Reduction in missed appointments
  • 18% AHT savings automating low value member and provider services interactions
  • 25% Reduction in onboarding time for patient coordinators
About Uniphore:

We unleash value from every conversation across the enterprise to make humans better and deliver superior experiences.

With Uniphore, no matter who you are, where you are in the world, or which language or dialect you speak, our Conversational Automation Platform can deliver the most sophisticated, accurate, personalized, and automated customer experiences on the planet.

Conversations mean everything to us. Let's talk.

Product Description:

Help your patients easily book the care they need with online appointment scheduling based on real-time, accurate provider availability—all integrated into your EHR. The customizable, easy-to-use scheduling solution ensures provider availability is always up-to-date. 

As part of Kyruus Connect, Schedule empowers patients to quickly find and schedule the appointments they need at any time—all within your health system’s digital front door.

Available for direct-to-patients or for internal call centers, staff and admin users, to ensure patients schedule care before leaving the office. Schedule is integrated with Epic, Cerner, athenahealth and MEDITECH Expanse. Integrations are also available for Salesforce CRM and Microsoft Dynamics.

About Kyruus Health:

As the industry’s largest care access platform Kyruus Health enables our partners to efficiently guide and match people to the care that’s right for them. We create connections across the entire healthcare ecosystem so that every stakeholder can access and harness the most accurate, comprehensive, and contextually relevant information.

By enabling informed decisions and confident action, we support healthier outcomes, reduce friction in healthcare, and grant more time back in everyone’s day. At the heart of care access, we connect people to healthcare in a whole new way.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

Patient Access

Empower patients to better manage their health with easy access to care. Glean insights into patients' barriers to healthcare, social determinants of health, and awareness about care sites.

  • Automate patient authentication, appointment scheduling, and provider search with conversational self-service
  • Help coordinators maximize resolution and compliance with real-time guidance for every patient interaction

Care Management

Proactively manage digital care with virtual agents and real-time agent guidance to drive patient engagement and medication adherence.

  • Provide clinical support post discharge
  • Automate daily check-ins, prescription management, and health management
  • Ensure coordinator adherence to protocols and best practices while providing optimal care

Collections

Simplify collections using intelligent virtual agents and Agent Assist. Help agents navigate objections with realtime feedback and communicate with empathy.

  • Reduce the time taken to collect patient responsibility payments with a digital-first customer experience.
  • Help collectors stay compliant with regulations and collect more in every conversation with turn by turn guidance

Revenue Cycle Management

Free agents and from pre-call and after-call work. Analyze, personalize, and scale your collections strategies while monitoring compliance through insights gained from your best performing agents.

  • Automate pre-call work, provide next best action guidance and automate call notes, dispositions, and post-call follow-up
  • Receive actionable insights to increase profitability with RCM analytics
Pediatric use cases:

None provided

Users:
  • AbbVie
  • Anthem
  • Centene
  • Gonzaba Medical Group 
  • Health Plan One
Description:

None provided

Pediatric use cases:

None provided

Users:
Consumers, access center agents, other health system staff

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

Epic, Cerner, Meditech, Athenahealth

Hardware Compatibility:

None provided

Client Types

None provided

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:
  • Scalability
  • Experience Implementing & Supporting Online Scheduling
  • Multiple EHR Integrations for Booking & Appointment Availability
  • Comprehensive Provider Directory Foundation for Scheduling
  • Proven Results with Other Health Systems
Differentiators vs Competitors:
  • Extensive experience integrating with numerous leading scheduling systems, including Oracle-Cerner, Epic, athenahealth and MEDITECH Expanse.
  • User experience - e.g., Kyruus Health ingests availability data from a variety of systems, normalizes it, and displays it as user-friendly appointment purposes (e.g. new patient or follow-up)
  • Strength of the underlying provider directory, Kyruus Connect, that powers the entire Search and Schedule experience.
  • Ability to enable consistent and powerful direct scheduling both online for consumers and in call centers for agents

Keywords

Images

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Downloads

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Case study - Intermountain

Alternatives

Company Details

Founded in 1990

Founded in 2010

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