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GetWell Rounds+ (Surveys & Rounding)
GetWell Rounds+ (Surveys & Rounding)
GetWell Rounds+ (Surveys & Rounding)
Overview
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Avia Summary
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GetWell Rounds+ (Surveys & Rounding) is a solution provided by Get Well which was founded in 1999. It belongs to multiple categories of digital health solutions including Clinician Burnout, Virtual Nursing, Conversational & Visual Interactive Voice Response (IVR), Concierge Care, Personalized Care, and Conversational AI.
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It has 50 verified clients.
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GetWell Rounds+ (Surveys & Rounding) integrates with major EMRs such as Epic, Cerner, and Meditech.
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Some other resource(s) that may be helpful in learning about GetWell Rounds+ (Surveys & Rounding) include: Top Patient Education Companies Report | 2023 and Top Remote Patient Monitoring Companies Report
DESCRIPTION
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GetWell Rounds+ digital rounding, reporting and real-time service recovery solution streamlines data collection and reduces documentation time. Data captured during rounding automatically triggers real-time alerts on service recovery issues, giving nurses the ability to triage tasks to appropriate departments. Now, clinical staff can focus on the interactions that matter the most to patients. When powered by insights from GetWell Inpatient, our digital patient rounding tool can help staff prioritize their time, personalize interactions and positively impact outcomes.
- Hardwire best practices in rounding
- Increase speed-to-insight and uncover root cause of feedback
- Guide clinicians on what to talk about with best practice templates
- Increase efficiency and empower staff
- Create insights through robust data collection and reporting
- “Close the loop” on service requests
- Improve quality of interactions between clinicians and patients
- Automatically triage requests to the appropriate team
Product capabilities
Interoperability
The Rounds+ application supports storing patient specific information as well as integration with existing hospital information systems or Get Well products to allow for patient information to pre-populate in the Rounds+ system and to provide a more holistic view of the patient experience.
AVIA GUIDEWhat is interoperability?
Conversational AI solutions should seamlessly integrate with the EHR and other existing systems, databases, and digital channels.
Data security and privacy
Protected Health Information (PHI) Safeguards: The ability to securely handle patient specific information is of the highest priority for GetWellNetwork (Get Well). The Rounds+ application supports storing patient specific information as well as integration with existing hospital information systems or Get Well products to allow for patient information to pre-populate in the Rounds+ system. The following information details security protocols that are in place for all Rounds+ customers. Physical & OS/Platform Security: Highly available/scalable/redundant Proven underlying technologies: Commercial: IIS, Windows Server 2016, F5 Load Balancers, Ubuntu Linux, Nginx GovCloud: IIS, Windows Server 2019 Datacenter, AWS Load Balancer Up to 99.95% monthly SLA HIPAA Business Associate Agreement Unlimited scalability/application elasticity adapts to demand Data Encryption & Storage: All communications between client applications and the application servers are encrypted using TLS 1.2 by default, 1.3 is available.
AVIA GUIDEWhat is data security and privacy?
Solutions must protect patient privacy and comply with HIPAA and all other applicable regulations.
Scalability
GetWell Rounds+ supports unlimited surveys, users, devices as the platform provides unlimited scalability/application elasticity and adapts to demand.
AVIA GUIDEWhat is scalability?
The solution should be capable of handling increasing volumes of interactions as use cases expand and adoption grows.
Adaptability
Get Well is known for its innovation and GetWell Rounds+ is consistently bringing new tools and features into the platform to meet market demands and improve user experience.
AVIA GUIDEWhat is adaptability?
A good solution should keep pace with rapidly evolving AI technology and continuously improve over time.
EHR integration
Integrations
Acute care EMR, Ambulatory EMR, Ancillary EMR, ADT
EHR integration and relevant hardware
Use case dependent
EMRs supported
Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson
Hardware compatibility
Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)
Use cases and differentiators
Use case descriptions
Digital rounding and surveying solution, delivered on leading-edge SaaS infrastructure, Rounds+ unlocks real-time information capture and provides actionable insight, enabling a better experience for patients, care teams, and employees.
Clinical and non-clinical teams use Rounds+ to monitor patient experience, employee engagement, and quality, safety, and regulatory measures, impacting HCAHPS scores, employee retention, and clinical outcomes, respectively.
Pediatric use cases
Rounding surveys on web browser or mobile app enable teams to round with a patient or parent/cargiver anytime and anywhere, and surveys-by-text to multiple patients or parent/caregivers at one time makes reach and engagement even easier.
Users
Users gain valuable real-time insights.
In addition to embedded reporting functionality within Rounds+, teams get real-time insight into the patient experience with intuitive dashboards that visualize rounding progress and trends.
Users can quickly identify opportunities for service recovery
Using Rounds+, teams can initiate alerts, alert reminders, and alert escalations to the appropriate teams to address opportunities for real-time service recovery.
Extend care team reach
Rounding surveys on web browser or mobile app enable teams to reach patients and employees anytime and anywhere, and surveys-by-text to multiple patients/employees at one time makes reach and engagement even easier.
Differentiators vs internal options
EMRs are great for clinical documentation but they were not built to optimize the experience for patients or clinicians. GetWell Rounds+ helps optimize the investment organizations have already made in their rounding programs and get the most value out of them. As patient experience rounding is seen as a best practice throughout healthcare and is widely recognized as a promoter to bettering HCAHPS scores, GetWell Rounds+ provides organizations with a centralized repository for capturing and housing their patient experience rounding data, while also enhancing the workflows of the clinicians conduction rounds, with our automated alerting feature. GetWell Rounds+ also provides organization with valubale real-time insights with embedded reporting functionality and intuitive dashboards that visualize rounding progress and response trends.
Differentiators vs competitors
GetWell Rounds+ can help extend the care team reach.
Rounding surveys on web browser or mobile app enable teams to reach patients anytime and anywhere, and with our surveys-by-text or surveys-by-email we enable care teams to engage with multiple patients at one time making reach and engagement even easier.
GetWell Inpatient integrates with Rounds+, providing care teams a holistic view of their patient's engagement. When GetWell Inpatient is deployed alongside Rounds+, the engagement of patients on GetWell Inpatient is readily accessible in Rounds+ and when requests that patients or family members make through GetWell Inpatient are made they are instantly routed to Rounds+ for quick action and resolution, promoting care team efficiency and further boosting patient satisfaction.
Rounds+ is a more than just a patient experience rounding platform and can be leveraged for discharge patient data collection as well as employee experience rounding, or any quality, safety or regulatory data collection, all on the same platform, making it the industry's most flexiable rounding solution.
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