GetWell Rounds+ (Surveys & Digital Rounding)

Contents

AVIA Summary About Product capabilities EHR Integrations Use cases and differentiators Company information Media

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GetWell Rounds+ (Surveys & Digital Rounding) is a solution provided by Get Well which was founded in 1999. It belongs to multiple categories of digital health solutions including Clinician Burnout, Virtual Nursing, Conversational & Visual Interactive Voice Response (IVR), Concierge Care, Personalized Care, and Conversational AI.

It has 49 verified clients.

GetWell Rounds+ (Surveys & Digital Rounding) integrates with major EMRs such as Epic, Cerner, and Meditech.

Some other resource(s) that may be helpful in learning about GetWell Rounds+ (Surveys & Digital Rounding) include: Top Patient Education Companies Report | 2023 and Top Patient Education Companies Report

DESCRIPTION

GetWell Rounds+ digital rounding, reporting and real-time service recovery solution streamlines data collection and reduces documentation time. Data captured during rounding automatically triggers real-time alerts on service recovery issues, giving nurses the ability to triage tasks to appropriate departments. Now, clinical staff can focus on the interactions that matter the most to patients. When powered by insights from GetWell Inpatient, our digital patient rounding tool can help staff prioritize their time, personalize interactions and positively impact outcomes.

Hardwire best practices in rounding
Increase speed-to-insight and uncover root cause of feedback
Guide clinicians on what to talk about with best practice templates
Increase efficiency and empower staff
Create insights through robust data collection and reporting
“Close the loop” on service requests
Improve quality of interactions between clinicians and patients
Automatically triage requests to the appropriate team

FEATURED MEDIA

GetWell-RoundsPlus-Final (3).pdf

See all media

CATEGORIES & SOLUTIONS

Clinician Burnout

Virtual Nursing

Conversational & Visual Interactive Voice Response (IVR)

Digital Rounding Tools

Patient Experience Survey Tools

Concierge & Customer Service Tools

CLIENT TYPES

Pediatric Hospitals

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Hospital/Health System

Large Hospital/Health System

Extra Small Hospital/Health System

Medium Hospital/Health System

Extra Large Hospital/Health System

Product capabilities

Interoperability

The Rounds+ application supports storing patient specific information as well as integration with existing hospital information systems or Get Well products to allow for patient information to pre-populate in the Rounds+ system and to provide a more holistic view of the patient experience.

AVIA GUIDE

What is interoperability?

Conversational AI solutions should seamlessly integrate with the EHR and other existing systems, databases, and digital channels.

EHR integration

Integrations

Acute care EMR, Ambulatory EMR, Ancillary EMR, ADT

EHR integration and relevant hardware

Use case dependent

EMRs supported

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson

Hardware compatibility

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Use cases and differentiators

Use case descriptions

Digital rounding and surveying solution, delivered on leading-edge SaaS infrastructure, Rounds+ unlocks real-time information capture and provides actionable insight, enabling a better experience for patients, care teams, and employees.

Clinical and non-clinical teams use Rounds+ to monitor patient experience, employee engagement, and quality, safety, and regulatory measures, impacting HCAHPS scores, employee retention, and clinical outcomes, respectively.

Pediatric use cases

Rounding surveys on web browser or mobile app enable teams to round with a patient or parent/cargiver anytime and anywhere, and surveys-by-text to multiple patients or parent/caregivers at one time makes reach and engagement even easier.

Users

Users gain valuable real-time insights.

In addition to embedded reporting functionality within Rounds+, teams get real-time insight into the patient experience with intuitive dashboards that visualize rounding progress and trends.

Users can quickly identify opportunities for service recovery

Using Rounds+, teams can initiate alerts, alert reminders, and alert escalations to the appropriate teams to address opportunities for real-time service recovery.

Extend care team reach

Rounding surveys on web browser or mobile app enable teams to reach patients and employees anytime and anywhere, and surveys-by-text to multiple patients/employees at one time makes reach and engagement even easier.

Differentiators vs internal options

EMRs are great for clinical documentation but they were not built to optimize the experience for patients or clinicians. GetWell Rounds+ helps optimize the investment organizations have already made in their rounding programs and get the most value out of them. As patient experience rounding is seen as a best practice throughout healthcare and is widely recognized as a promoter to bettering HCAHPS scores, GetWell Rounds+ provides organizations with a centralized repository for capturing and housing their patient experience rounding data, while also enhancing the workflows of the clinicians conduction rounds, with our automated alerting feature. GetWell Rounds+ also provides organization with valubale real-time insights with embedded reporting functionality and intuitive dashboards that visualize rounding progress and response trends.

Differentiators vs competitors

GetWell Rounds+ can help extend the care team reach.

Rounding surveys on web browser or mobile app enable teams to reach patients anytime and anywhere, and with our surveys-by-text or surveys-by-email we enable care teams to engage with multiple patients at one time making reach and engagement even easier.

GetWell Inpatient integrates with Rounds+, providing care teams a holistic view of their patient's engagement. When GetWell Inpatient is deployed alongside Rounds+, the engagement of patients on GetWell Inpatient is readily accessible in Rounds+ and when requests that patients or family members make through GetWell Inpatient are made they are instantly routed to Rounds+ for quick action and resolution, promoting care team efficiency and further boosting patient satisfaction.

Rounds+ is a more than just a patient experience rounding platform and can be leveraged for discharge patient data collection as well as employee experience rounding, or any quality, safety or regulatory data collection, all on the same platform, making it the industry's most flexiable rounding solution.