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Description
Compatibility Level
Clients
Product Capabilities
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EHR integrations
Client types
Awards
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Health equity
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

GetWell Rounds+ digital rounding, reporting and real-time service recovery solution streamlines data collection and reduces documentation time. Data captured during rounding automatically triggers real-time alerts on service recovery issues, giving nurses the ability to triage tasks to appropriate departments. Now, clinical staff can focus on the interactions that matter the most to patients. When powered by insights from GetWell Inpatient, our digital patient rounding tool can help staff prioritize their time, personalize interactions and positively impact outcomes.
 

  • Hardwire best practices in rounding
  • Increase speed-to-insight and uncover root cause of feedback
  • Guide clinicians on what to talk about with best practice templates
  • Increase efficiency and empower staff
  • Create insights through robust data collection and reporting
  • “Close the loop” on service requests
  • Improve quality of interactions between clinicians and patients
  • Automatically triage requests to the appropriate team
About Get Well:

Get Well delivers high-touch and high-tech consumer-centered experiences that build lifelong loyalty while increasing patient engagement, improving outcomes, and growing market share. Get Well seamlessly blends innovative technology and personal interaction to touch every part of the healthcare consumer journey -- in the community, at the point of care and beyond.

Get Well’s 360 Platform is the consumer digital platform for a new era and includes programs aimed at solving the most pressing issues facing healthcare systems:

  1. Patient Reactivation and Care Gap Closure: Targeted outreach aimed at (re)activation of dormant patients, care gap closure, and value-based care (VBC) initiatives utilizing customized campaigns at scale to reactivate and reattach patients.
  2. Health Equity: Augmented staff combined with tech-enabled care that closes health and social gaps within your communities through SDOH screening and navigation to appropriate resources. Get Well also offers Maternal Health Equity and Youth Mental Health solutions for ACOs, payers, and IDNs.
  3. Point of Care Engagement: Multimodal smart room technology that improves communication, engagement, and outcomes for patients, families and care teams. Includes interactive patient care (IPC), digital patient, staff, and unit rounding, and digital white board and door board signage.
  4. ED Interactive Experience: A no-download, no-account-required interface that provides smart-triage, expectations setting & management, and entertainment to distract and de-escalate ED patients. Solution is launched on patients’ devices and enables medication fulfillment, pulse surveying, and patient retention.
  5. Guided Care: 300+ digital care plans that navigate patients through pre and post discharge pathways that utilizes AI-enabled virtual monitoring, automated clinical workflows, symptom surveys and patient check-ins. Our discharge and procedural programs also offer augmented care navigators providing disease specific outreach and navigation to in-network providers and services.

Leading healthcare organizations continue to partner with Get Well for the following reasons:

1) Digital consumerism at our core: Get Well has invested over $50M to build a first of its kind digital health platform for consumer-centered experiences. Our team comes from digital consumer-first companies such as Marriott, Apple and Airbnb, and leverages this experience to reimagine the healthcare consumer journey.

2) Comprehensive, all-in-one platform: Our platform-first approach allows us to drive rapid innovation and efficiently meet the needs of healthcare organizations today – not down the road. We enable a more streamlined digital experience across the healthcare consumer journey, eliminating the need for costly point solutions.

3) Clinical expertise and training: With a renewed investment in learning resources and user support, we make it even easier for care teams to engage consumers in their healthcare journey, streamline their workflow, improve communication and achieve outcomes.

4) Unmatched interoperability and security: Get Well holds the top 1% of security designations in the world and has set up nearly 500 integrations with various partners to make our platform highly integrated and interoperable.

Learn how Adventist Health realizes $120M in patient revenue with Get Well: https://www.getwellnetwork.com/resource/adventist-health-case-study/

Product Description:

Virtual Nursing and Telehealth: Experience the future of inpatient care with hellocare’s Virtual Nursing and Telehealth services. Our platform enables healthcare providers to perform remote patient admissions, discharges, education and continuous care, while involving family members and care team in the virtual visit, enhancing efficiency while maintaining high standards of patient care. Through live examinations with peripherals during a physician rounding, we reduce the need for physical carts and equipment in the room, streamlining operations and minimizing disruptions. 

About hellocare:

Transform your existing hospital room into an integrated virtual care delivery hub with hellocare

Unlock the power of virtual care delivery with hellocare AI-assisted platform by transforming any patient room TV into virtual care delivery hub for virtual nursing, phyiscian rounding with live examination, virtual sitting (with AI-based algorithms for fall prevention, fall detection, pressure injury prevention, patient mobility tracking), patient engagement and entertainment, care coordination and clinical communications, to deliver hybrid care anytime from anywhere while enhancing patient engagement. 

Transforming your existing hospital room TV into a virtual care delivery hub, enables providers, nurses, and sitters to communicate and manage care via real-time audio and video calls, directly from your EHR to the patient room. Clinical teams and patients can invite members of the family and care team to participate in these calls, driving patient engagemeent and enabling them to take ownership of their health, which is known to improve health outcomes and patient satisfaction. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

The Rounds+ application supports storing patient specific information as well as integration with existing hospital information systems or Get Well products to allow for patient information to pre-populate in the Rounds+ system and to provide a more holistic view of the patient experience.

Protected Health Information (PHI) Safeguards: The ability to securely handle patient specific information is of the highest priority for GetWellNetwork (Get Well). The Rounds+ application supports storing patient specific information as well as integration with existing hospital information systems or Get Well products to allow for patient information to pre-populate in the Rounds+ system. The following information details security protocols that are in place for all Rounds+ customers. Physical & OS/Platform Security: Highly available/scalable/redundant Proven underlying technologies: Commercial: IIS, Windows Server 2016, F5 Load Balancers, Ubuntu Linux, Nginx GovCloud: IIS, Windows Server 2019 Datacenter, AWS Load Balancer Up to 99.95% monthly SLA HIPAA Business Associate Agreement Unlimited scalability/application elasticity adapts to demand Data Encryption & Storage: All communications between client applications and the application servers are encrypted using TLS 1.2 by default, 1.3 is available.

GetWell Rounds+ supports unlimited surveys, users, devices as the platform provides unlimited scalability/application elasticity and adapts to demand.

Get Well is known for its innovation and GetWell Rounds+ is consistently bringing new tools and features into the platform to meet market demands and improve user experience.

Use Cases

Description:

Digital rounding and surveying solution, delivered on leading-edge SaaS infrastructure, Rounds+ unlocks real-time information capture and provides actionable insight, enabling a better experience for patients, care teams, and employees. 

Clinical and non-clinical teams use Rounds+ to monitor patient experience, employee engagement, and quality, safety, and regulatory measures, impacting HCAHPS scores, employee retention, and clinical outcomes, respectively. 

Pediatric use cases:

Rounding surveys on web browser or mobile app enable teams to round with a patient or parent/cargiver anytime and anywhere, and surveys-by-text to multiple patients or parent/caregivers at one time makes reach and engagement even easier. 

Users:

Users gain valuable real-time insights.

In addition to embedded reporting functionality within Rounds+, teams get real-time insight into the patient experience with intuitive dashboards that visualize rounding progress and trends. 

Users can quickly identify opportunities for service recovery

Using Rounds+, teams can initiate alerts, alert reminders, and alert escalations to the appropriate teams to address opportunities for real-time service recovery. 

Extend care team reach

Rounding surveys on web browser or mobile app enable teams to reach patients and employees anytime and anywhere, and surveys-by-text to multiple patients/employees at one time makes reach and engagement even easier. 

Description:

hellocare's Virtual Nursing and Telehealth Module encompasses a broad spectrum of use cases, addressing various aspects of patient care such as:  

ICU monitoring: This setup allows a single ICU nurse to monitor multiple patients from a command center, providing immediate alerts and necessary interventions.  

Virtual Nurse Rounding: The two-way audio/video connectivity and real-time access to patient data enables virtual rounding for nurses to complete regularly scheduled check-ins on patients. Virtual rounding is a great way to identify patient needs and safety risks, monitor for changes in patient condition, and reduce the frequency of bedside staff re-entering patient rooms. It can also reduce exposure risk for COVID and other patients who require isolation, further preserving PPE. 

Virtual Physician Rounding: Similar to Virtual Nurse Rounding, the physician can use the same platform and endpoint to do rounds with live examination. Our hellocare device will serve as a hub, connecting to different peripherals such as a Stethoscope or Dermatoscope, allowing the physician to do assessment remotely, eliminating the need for carts in the room. 

Discharge Navigation: Virtual nurses can take the lead on completing discharge paperwork and coordinating other aspects of the discharge process. 

Dual Sign Off: Bedside and virtual nurses can work together in real time to verify medications and for other tasks that require dual sign off, eliminating delays to care. 

Patient Education: Nurses can use the A/V connection to patient rooms to educate patients and their virtual and in-person visitors about their conditions, procedures, and after-care, and be available to answer questions at any time. 

Mentoring and Training Support: Experienced nurses can guide new hires and novice nurses through procedures and conduct joint physical/virtual patient visits to improve quality, reduce the learning curve, and provide an extra level of attention to patients. 

Pain Assessment: Virtual nurses can round on patients routinely to assess their pain level, and follow-up with reassessment and documentation of patient response to pain relieving measures, such as medication administration and repositioning. Patients can also inform virtual nurses when they are experiencing pain. 

Responding to Calls/Answering Patient Questions: Many nurse calls from patients can be resolved without requiring an in-room visit. 

Care Plan Updates: Working collaboratively with the care team, a virtual nurse can serve as coordinator for updates to the care plan. 

Provider Consultation: Telehealth is frequently used to facilitate consults among providers. Virtual nursing makes nurses available for consultation with caregivers in the patient room, and the virtual nurse can also initiate contact with specialists or other providers outside the facility. 

Chart Audits: Assigning chart audits to virtual nurses frees the floor nursing staff to spend more time with patients while promoting patient safety and quality. 

Post-Procedural Monitoring: Virtual nursing can provide enhanced monitoring for post-procedure patients and others that need close monitoring. 

Order Clarification: Virtual nurses can take questions from their bedside counterparts and follow up with physicians when orders are unclear. 

Pediatric use cases:

Yes, hellocare's Virtual Nursing and Telehealth Module can apply to pediatrics. Many of the use cases described are not specific to adult patients and can be adapted to meet the needs of pediatric patients and their families. 

Users:

The primary users of hellocare's virtual nursing and telehealth platform include healthcare providers such as nurses and physicians, patients in inpatient settings, family members that can join education sessions or visit their loved ones virtually at any point of time, and healthcare administrators managing virtual care delivery programs. 

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ADT

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Home health, Behavioral health, ADT, Credentialing

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Allscripts, GE

Hardware Compatibility:

Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other, Desktop

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

EMRs are great for clinical documentation but they were not built to optimize the experience for patients or clinicians. GetWell Rounds+ helps optimize the investment organizations have already made in their rounding programs and get the most value out of them. As patient experience rounding is seen as a best practice throughout healthcare and is widely recognized as a promoter to bettering HCAHPS scores, GetWell Rounds+ provides organizations with a centralized repository for capturing and housing their patient experience rounding data, while also enhancing the workflows of the clinicians conduction rounds, with our automated alerting feature. GetWell Rounds+ also provides organization with valubale real-time insights with embedded reporting functionality and intuitive dashboards that visualize rounding progress and response trends.

Differentiators vs Competitors:

GetWell Rounds+ can help extend the care team reach.

Rounding surveys on web browser or mobile app enable teams to reach patients anytime and anywhere, and with our surveys-by-text or surveys-by-email we enable care teams to engage with multiple patients at one time making reach and engagement even easier. 

GetWell Inpatient integrates with Rounds+, providing care teams a holistic view of their patient's engagement. When GetWell Inpatient is deployed alongside Rounds+, the engagement of patients on GetWell Inpatient is readily accessible in Rounds+ and when requests that patients or family members make through GetWell Inpatient are made they are instantly routed to Rounds+ for quick action and resolution, promoting care team efficiency and further boosting patient satisfaction.

Rounds+ is a more than just a patient experience rounding platform and can be leveraged for discharge patient data collection as well as employee experience rounding, or any quality, safety or regulatory data collection, all on the same platform, making it the industry's most flexiable rounding solution.

Differentiators vs EHR Functionality:

hellocare distinguishes itself from traditional EHR functionality with advanced integrations and patient-centered innovations:

  • Advanced AI Integration: Implements AI for real-time monitoring and predictive analytics like fall detection and pressure injury prevention.
  • Virtual Care Delivery: Offers comprehensive virtual care including telehealth and virtual nursing.
  • Real-Time Communication Tools: Integrates instant communication tools for enhanced interaction between patients and healthcare providers.
  • Customizable Monitoring and Integration: Supports extensive customization and seamless integration with medical devices and third-party apps, surpassing typical EHR capabilities.
  • Enhanced Security and Privacy: Adds extra layers of data security and privacy, ensuring compliance with stringent regulations.
  • Actionable Insights: Leverages collected data for actionable insights and detailed reporting, aiding in informed decision-making and operational efficiency.

These features position hellocare as a technologically superior, flexible, and patient-centric platform.

Differentiators vs Competitors:

What sets hellocare apart is our commitment to innovation, quality, and partnership. We are the only vendor in the market that meticulously developes the hardware, audio/video stack and the virtual care delivery platform in-house, featuring open architecture and feature flags for customizable solutions. 

  • Our platform is the result of a collaborative effort with our partners, designed to meet the real and evolving needs of clinical teams, patients, and health systems. 
  • We are dedicated to continuous improvement, incorporating monthly releases that integrate real-time customer feedback. 
  • Our approach to partnership is inclusive, ensuring compatibility and integration with existing technology investments by our partners, including EHR/EMRs, telemetry, nurse call systems, clinical communication tools, patient experience, and patient education platforms. 

Health Equity

Keywords

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Downloads

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GetWell-RoundsPlus-Final (3).pdf
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Company Details

Founded in 1999

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