Sensentia Virtual Agent

Sensentia’s chatbot solution is designed to conveniently mimic human behavior as a conversational partner, powering comfortable and highly efficient interactions with plan members. Leveraging Sensentia’s core AI platform, the chatbot connects to a payer’s source of truth to instantaneously provide contextual, automated answers in natural language format on any omni-channel platform supporting any device. The solution easily integrates with CRM platforms to create a seamless and engaging member experience as well as prospective members shopping for a plan.