Sensentia’s chatbot solution is designed to conveniently mimic human behavior as a conversational partner, powering comfortable and highly efficient interactions with plan members. Leveraging Sensentia’s core AI platform, the chatbot connects to a payer’s source of truth to instantaneously provide contextual, automated answers in natural language format on any omni-channel platform supporting any device. The solution easily integrates with CRM platforms to create a seamless and engaging member experience as well as prospective members shopping for a plan.

With information spread across potentially thousands of health plans, health insurance companies need to quickly provide their members or providers with accurate health benefits information to avoid coverage confusion and more costly care. Sensentia’s proprietary artificial intelligence technology helps healthcare companies deliver an accurate, transparent, and simple customer experience by translating healthcare plan complexity into clear and meaningful information instantly and with near perfect accuracy. Sensentia technology powers customer service call centers, members and providers across an omni-channel experience. You control the source of truth, and our healthcare AI software returns rich, detailed, comparative responses with near-perfect accuracy. Benefits-related questions are asked and answered through natural language search, forms, or automated dialogue, transforming your structured and unstructured data into actionable intelligence for internal and external stakeholders. Our best-in-class AI technology – deployed via a simple, user-friendly interface or within your own UI – uses natural language search to turn complex data into meaningful information for diverse user groups.

We offer C-AI Solutions to take your business to the next level by integrating the chatbot with your sales, marketing and service tools. With C-AI, organizations would be able deliver a pleasurable, simple and fast service to the customers, resulting in a great customer experience

Novigo Solutions is an End-to-End Analytics, Business Consulting & RPA Company. We are experts in modernizing your technology capabilities to match the demands of a fast-changing technology landscape. With its unique delivery model, it helps the clients to achieve significant cost savings and business success. We have has gained immense expertise in solving core issues within Cloud Data Services, Business Intelligence and Agile Analytics, Data Science & Warehouse, Robotic Process Automation, SharePoint, O365, Snowflake, Dynamics CRM, Salesforce, DevOps, Conversational AI-Chatbot, Mobile Application Development, Custom Application Development, IT Managed Services and IT Staff Augmentation.