Best Chat Solutions Products

Mediktor enables health systems to direct consumers to the appropriate level of care on a safe, convenient and cost-effective way anytime and anywhere. As a result, health systems empower consumers by offering them on-demand, personalized healthcare guidance at the first onset of symptoms

Orbita's Digital Front Door ("DFD") product enables healthcare organizations to enable, guide and support patients through automated and AI applications. 

Capabilities include:

• Chat Assistant Q&A (Flows and GenAI)
• Live Chat
• Phone to Live Chat Hand-off
• Appointment Request Forms
• Patient Appointment Screener
• Appointment Management (Confirm/Cancel/Reschedule)

Award-winning AI for healthcare.

The Avaamo Difference:

• Our deep healthcare experience and dedicated team ensures constant investment, innovation, and focus.
• Our multi-year relationship with Epic exposes us to new APIs and the most thorough Al automation for Epic.
• We deliver the fastest deployment due to our robust library of healthcare skills and workflows.
• We are the only HIPAA-compliant conversational Al platform to ensure protection of personal healthcare information.
• We offer omnichannel deployment out-of-the-box including Al voice interactions in the contact center.

TQA Healthcare (formerly Element Blue) delivers enhanced customer experience and bottom line results. From web based digital platforms to mobile friendly sites and applications, we specialize in healthcare and enterprise level systems with integration in both employee and customer facing digital experience.

Having built digital platforms for sites topping 50 million users, we can deliver large-scale solutions with personalization for each individual user. TQA Healthcare combines rich web or document related content with useful operational context and engaging user experience. Simple or sophisticated, we understand the management, workflow and security requirements to help online business excel.

Loyal provides an end-to-end consumer health platform that integrates deeply with a health system’s core ecosystem, including your EHR and revenue cycle management system. It streamlines care, allows providers to transform operations and creates a unified patient engagement strategy for active, dormant, and untouched patients.

When the Loyal platform is fully implemented within your health system, we can touch every part of your patient’s journey – from researching care with the most appropriate provider, to scheduling appointments, and throughout post-care communication and follow-ups – all through connected digital touch points.

Understanding that every system has different needs, we offer a variety of solutions that can be outfitted to meet your care delivery model, depending on where your patient sits in their journey. Powering the system is our Enterprise OS, which consists of three core elements: Data management, which powers the front-end patient experience; a CRM platform that creates a 360-degree view of your patients and related communications supporting their care; and Insights, which is where machine learning comes into play. 

These elements help you understand your health system’s supply and capacity across the organization – from availability at every clinic to every provider location. Our platform also allows customers to apply machine learning algorithms on top of these data sets. This marries your patient’s need for the right care at the right time in their journey, with where your health system has the capacity. When this happens, your health system can operate at its highest capacity and your patients can receive the care they need. 

Addressing Documentation Challenges

The average healthcare provider has minimal clinical documentation support, which often leads to burnout, inefficient workflows, and reduced patient interactions. Avaamo Ambient steps in to simplify and streamline the process, ensuring you can focus on delivering quality care. It captures and organizes medical conversations into clear, structured formats, allowing you to accurately document the full patient narrative while enhancing your workflow efficiency.

How Avaamo Ambient Works

Avaamo Ambient records your patient consultations and leverages advanced machine-learning models to create detailed transcripts. These transcripts are transformed into structured SOAP note drafts, helping you document care more effectively.

Features You’ll Love:

AutoScribe:

AutoScribe is an AI-powered ambient tool that accurately captures and understands clinician-patient conversations. It offers customizable, specialty-specific templates and adapts note formatting based on encounter type. With advanced speech recognition and deep learning, it ensures precise, real-time documentation for healthcare practices.

AutoAVS:

Avaamo Ambient offers specialty-specific After Visit Summary (AVS) templates, allowing clinicians to generate tailored patient notes. Using Natural Language Processing (NLP), it translates medical jargon into clear, patient-friendly language while maintaining accuracy.

AutoCDI:

AutoCDI offers automated, specialty-specific suggestions for ICD-10 and CPT codes, helping clinicians streamline accurate billing and coding. It allows for customizable code mapping, real-time editing, and seamless integration with EHR and billing systems.

AutoCarelinks:

AutoCarelinks - automatically detects follow-up visit mentions, medication orders, and lab test orders during conversations, capturing key details such as scheduling, dosages, and test specifics. It seamlessly integrates this information into the clinician's workflow for review and confirmation.

Natural Conversations:

Record the conversation naturally without needing to use wake words or dictation commands. Simply talk with your patients, and Avaamo Ambient takes care of the rest.

Add a chatbot to the organization’s website, or send a text message with a predefined chat workflow to specific patients. Faced with complex healthcare needs and less time than ever before, Odoro’s personalized chatbot lets healthcare consumers quickly and easily find the right care, whenever or wherever they desire. Using our integrated chatbot channel, patients can now communicate in their preferred way to rapidly identify relevant healthcare providers and self-schedule appointments aligned to their busy lifestyles. Powered by SchedLogic, our chatbot uniquely customizes complex workflows and automates online scheduling tasks by taking into account patient history and needs, provider expertise and preferences as well as advanced business rules. Our new self-service channel helps healthcare organizations shift demand from patient access coordinators and seamlessly integrate chatbots into their digital patient experience. -Reduce Costs: Healthcare providers that use chatbots can expect average time savings of just over four minutes per inquiry, with average cost savings in the range of $0.50-$0.70 per interaction. -Engage Millennials: With over 60% of millennials having used chatbots with positive experiences, our new chatbot channel enables healthcare organizations to engage with this significant audience just how they desire. -Improve Efficiency: Designed to meet patients’ needs and build trust, our conversational user interface provides a high-quality interaction that automates complex scheduling tasks to improve operational efficiency.

Health Note works smarter so that your physicians and staff spend hours less on clerical work every day. Supporting millions of patient visits annually, Health Note offers a highly engaging and unique patient experience because the platform thinks like a physician. Trained in over 40 specialties, Health Note goes further than first-generation solutions to ask patients questions a doctor would and writes the patient answers, along with relevant history, into an HPI note before the appointment begins. With a complete platform for patient outreach, scheduling, intake, payments, reviews, and more, Health Note is making healthcare a better experience for patients, staff, and physicians alike.

Chatme.ai is a recognized leader in the development of innovative chatbots for business. The company offers customers customized and complex solutions of any complexity. Chatme.ai team of experts works in close cooperation with customers at all stages of the project - from idea generation to bot launch, providing long-term technical support and offering strategies for further development and optimization of the project. Chatme.ai offers both ready-made solutions and develops new, unique chatbots, carefully adapted to the needs and goals of each project. For this purpose, the company's specialists use time-tested dialog-design methods, guaranteeing prompt, safe and efficient launch of chatbots. Chatme,ai helps companies to: Automate business processes and increase the efficiency of communication with customers; Improve customer experience and increase loyalty; Increase competitiveness and strengthen market positions.

CirrusMD provides on demand, virtual care that connects patients to an actual doctor in less than 60 seconds, without an appointment, 24/7/365, anywhere in the US. Support includes Acute, Urgent, Primary, and Chronic Care. SOAP Notes and Encounter data can be shared back to a health system as clinically appropriate. 

 

Our solution is easy to integrate, can be white labeled, and we will share any available data with you to ensure consistency in member care. 

Member satisfaction is 96%.