Sensentia’s chatbot solution is designed to conveniently mimic human behavior as a conversational partner, powering comfortable and highly efficient interactions with plan members. Leveraging Sensentia’s core AI platform, the chatbot connects to a payer’s source of truth to instantaneously provide contextual, automated answers in natural language format on any omni-channel platform supporting any device. The solution easily integrates with CRM platforms to create a seamless and engaging member experience as well as prospective members shopping for a plan.

With information spread across potentially thousands of health plans, health insurance companies need to quickly provide their members or providers with accurate health benefits information to avoid coverage confusion and more costly care. Sensentia’s proprietary artificial intelligence technology helps healthcare companies deliver an accurate, transparent, and simple customer experience by translating healthcare plan complexity into clear and meaningful information instantly and with near perfect accuracy. Sensentia technology powers customer service call centers, members and providers across an omni-channel experience. You control the source of truth, and our healthcare AI software returns rich, detailed, comparative responses with near-perfect accuracy. Benefits-related questions are asked and answered through natural language search, forms, or automated dialogue, transforming your structured and unstructured data into actionable intelligence for internal and external stakeholders. Our best-in-class AI technology – deployed via a simple, user-friendly interface or within your own UI – uses natural language search to turn complex data into meaningful information for diverse user groups.

Health Note works smarter so that your physicians and staff spend hours less on clerical work every day. Supporting millions of patient visits annually, Health Note offers a highly engaging and unique patient experience because the platform thinks like a physician. Trained in over 40 specialties, Health Note goes further than first-generation solutions to ask patients questions a doctor would and writes the patient answers, along with relevant history, into an HPI note before the appointment begins. With a complete platform for patient outreach, scheduling, intake, payments, reviews, and more, Health Note is making healthcare a better experience for patients, staff, and physicians alike.

• Health Note boast a higher pre-arrival completion rate of registration, 80% on average. (In-office completion on tablets bumps to 99%)
• No login or download
• Easy for seniors and new patients
• Health Note has been trained on 40+ specialties to ask questions during intake that a physician would ask in the room. Answers are turned into smart phases (Epic) or written directly into the EMRs HPI note

Health Note has been trained on 40+ specialties to ask smarter questions during intake that a physician would ask in the room. Answers are turned into smart phases (Epic) or written directly into the EMRs HPI note.