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Marketing - Reputation Management

Marketing - Reputation Management

Marketing - Reputation Management

4 verified clients
Marketing - Reputation Management
Marketing - Reputation Management


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Avia Summary

Marketing - Reputation Management is a solution provided by PatientBond, Inc. which was founded in 2011. It belongs to multiple categories of digital health solutions including Search & Transparency, Ratings & Reviews Transparency, Consumer Insights, and Digital Front Door (DFD).
It has 4 verified clients.
Marketing - Reputation Management integrates with major EMRs such as Epic, NextGen, and athena.
Some other resource(s) that may be helpful in learning about Marketing - Reputation Management include: A buyer’s guide to conversational AI and Buyer’s guide to the digital front door
Easily collect patient feedback and surveys on five star or NPS scale using email, text, kiosks or in-app/portal notifications after visits. Customize surveys to collect actionable information to improve patients' experiences. Intercept low survey scores in real time and alert staff to follow-up to and address gaps in patient satisfaction. Track staff follow-up activities and Google & Facebook reviews from a consolidated dashboard, while encouraging patients with a positive experience to post reviews on Google and Facebook.
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EHR integration

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Website / public online sources, Other
Use case dependent
Epic, NextGen, athena, GE, Athenahealth, Other
Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)
Use cases and differentiators

  • Determine, improve and promote Net Promoter Scores (NPS)
  • Determine, improve and promote patient satisfaction scores
  • Determine, improve and promote Google ratings
  • Determine, improve and promote 5 Star ratings
  • Collect, improve and promote patient reviews

Determine, improve and promote patient satisfaction and reviews for the practice

  • Prospective patients

PatientBond's Reputation Management product is highly flexible and configurable and can offers a variety of patient satisfaction measures (NPS, 5 Star ratings, patient satisfaction scores, etc.)

Flexibility and price

Company information

Founded in 2011

17.0M total equity funding



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Reviewer’s Role
  • End user
  • Project manager
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Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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