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Marketing - Reputation Management
Marketing - Reputation Management
Overview
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Avia Summary
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Marketing - Reputation Management is a solution provided by PatientBond, Inc. which was founded in 2011. It belongs to multiple categories of digital health solutions including Search & Transparency, Ratings & Reviews Transparency, Consumer Insights, and Digital Front Door (DFD).
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It has 4 verified clients.
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Marketing - Reputation Management integrates with major EMRs such as Epic, NextGen, and athena.
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Some other resource(s) that may be helpful in learning about Marketing - Reputation Management include: A buyer’s guide to conversational AI
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About
CLIENTS OVERVIEW
Key Clients
Clients Your Size
USED BY
4 Organizations
EHR integration
Integrations: | Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Website / public online sources, Other |
EMR Integration & Relevant Hardware: | Use case dependent |
EMRs Supported: | Epic, NextGen, athena, GE, Athenahealth, Other |
Hardware Compatibility: | Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app) |
Description
Easily collect patient feedback and surveys on five star or NPS scale using email, text, kiosks or in-app/portal notifications after visits. Customize surveys to collect actionable information to improve patients' experiences. Intercept low survey scores in real time and alert staff to follow-up to and address gaps in patient satisfaction. Track staff follow-up activities and Google & Facebook reviews from a consolidated dashboard, while encouraging patients with a positive experience to post reviews on Google and Facebook.
Use cases
Description
- Determine, improve and promote Net Promoter Scores (NPS)
- Determine, improve and promote patient satisfaction scores
- Determine, improve and promote Google ratings
- Determine, improve and promote 5 Star ratings
- Collect, improve and promote patient reviews
Pediatric use cases:
Determine, improve and promote patient satisfaction and reviews for the practice
Users:
- Prospective patients
Differentiators
Differentiators vs EHR Functionality:
PatientBond's Reputation Management product is highly flexible and configurable and can offers a variety of patient satisfaction measures (NPS, 5 Star ratings, patient satisfaction scores, etc.)
Differentiators vs Competitors:
Flexibility and price
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