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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Reputation
Reputation

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Categories

Solutions

Description

Product Description:
Easily collect patient feedback and surveys on five star or NPS scale using email, text, kiosks or in-app/portal notifications after visits. Customize surveys to collect actionable information to improve patients' experiences. Intercept low survey scores in real time and alert staff to follow-up to and address gaps in patient satisfaction. Track staff follow-up activities and Google & Facebook reviews from a consolidated dashboard, while encouraging patients with a positive experience to post reviews on Google and Facebook.
About PatientBond, Inc.:

PatientBond’s cloud-based, digital health platform automates patient engagement and care coordination with two-way communications, response tracking and real-time adjustment & optimization. PatientBond offers solutions to tackle many business and clinical challenges, including Healthcare Consumer Awareness/Marketing, Pre Visit, Point of Care, Patient Loyalty and Patient Collections for Health Systems, Physician Practices, Urgent Care Centers and Payers. PatientBond personalizes communications based on patients’ motivations and channel preferences using a proprietary psychographic segmentation model developed by healthcare consumer experts from P&G, the worldwide leader in consumer products and advertising. PatientBond enables you to activate desired patient behaviors to increase revenue and volume while ensuring cost avoidance and savings.

Product Description:

Reputation manages, evaluates, and improves your brand presence across digital spaces. It’s the only reputation solution that improves the patient experience through omnichannel engagement and healthcare-specific attributes.

Benefits:

  • Understand where you rank relative to competitors, rank higher, and convert searches into action.
  • Engage with patients and maintain a large volume of verified reviews with high-star ratings.
  • Integrate directly with the EHR for post-discharge engagement.
  • Access all listings data in one dashboard and see specific provider and location metrics.

Results:

  • Increased patient acquisition & retention 
  • Automated workflows with consolidated technology
  • Increased third-party ratings

About Loyal:

Founded in 2015 in Atlanta, Georgia, Loyal is a healthcare technology company dedicated to enabling a healthier life for all by making care more clear, accessible, efficient, and consistent for patients and the providers they rely on. 

We do this by combining our deep understanding of healthcare consumer intent and clinical taxonomy with a suite of best-in-class patient engagement products, helping patients choose your organization, find your doctors, schedule appointments and re-engage when the time is right. . Beyond that, we can help optimize your systems and improve your relationships with patients, providers, payors, employers, and the broader community, so you can better understand your patients and be able to reach them at the right time in their care journey. Fully implemented, Loyal becomes a central part of your operations,providing actionable insights for the enterprise, supporting a deeper understanding of patient demand, visit inventory, consumer preference and even physician staffing needs. . 

As the preferred platform for improved care utilization, Loyal is used by the nation’s leading healthcare organizations, partnering with 37+ health systems, 490+ hospitals, and 55+ providers from across the U.S. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:
  • Determine, improve and promote Net Promoter Scores (NPS)
  • Determine, improve and promote patient satisfaction scores
  • Determine, improve and promote Google ratings
  • Determine, improve and promote 5 Star ratings
  • Collect, improve and promote patient reviews


Pediatric use cases:

Determine, improve and promote patient satisfaction and reviews for the practice

Users:
  • Prospective patients
Description:

Directory Listings

Allows you to seamlessly manage provider and location information across third-party websites, increasing engagement and conversions.

Ratings & Reviews

Offers a holistic patient feedback system to help you attract and retain patients. Consolidate first-and third-party reviews, and analyze healthcare-specific sentiment.

Review Response

Makes it easy to quickly and efficiently engage patient reviews across third-party sites.

Review Boost

Builds third-party review volume by automatically sending review invites to patients based on campaign parameters.

Pediatric use cases:

Loyal's Reputaion solution works for all types of healthcare organizations. 

Users:

Marketing or Patient Experience teams

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, NextGen, athena, GE, Athenahealth, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Website / public online sources

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Allscripts, athena, Athenahealth, Cerner, eClinicalWorks, Epic, Meditech

Hardware Compatibility:

Desktop, Mobile / Tablet (native app), Mobile / Tablet (web optimized)

Client Types

Differentiators

Differentiators vs EHR Functionality:

PatientBond's Reputation Management product is highly flexible and configurable and can offers a variety of patient satisfaction measures (NPS, 5 Star ratings, patient satisfaction scores, etc.)

Differentiators vs Competitors:

Flexibility and price

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Keywords

Images

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Videos

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Downloads

PatientBond for Healthcare Marketing | Improve Patient Satisfaction

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Alternatives

Company Details

Founded in 2011

Founded in 2015

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