Marketing - Reputation Management

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Marketing - Reputation Management

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Product Description:

Easily collect patient feedback and surveys on five star or NPS scale using email, text, kiosks or in-app/portal notifications after visits. Customize surveys to collect actionable information to improve patients' experiences. Intercept low survey scores in real time and alert staff to follow-up to and address gaps in patient satisfaction. Track staff follow-up activities and Google & Facebook reviews from a consolidated dashboard, while encouraging patients with a positive experience to post reviews on Google and Facebook.

About PatientBond, Inc.:

PatientBond’s cloud-based, digital health platform automates patient engagement and care coordination with two-way communications, response tracking and real-time adjustment & optimization. PatientBond offers solutions to tackle many business and clinical challenges, including Healthcare Consumer Awareness/Marketing, Pre Visit, Point of Care, Patient Loyalty and Patient Collections for Health Systems, Physician Practices, Urgent Care Centers and Payers. PatientBond personalizes communications based on patients’ motivations and channel preferences using a proprietary psychographic segmentation model developed by healthcare consumer experts from P&G, the worldwide leader in consumer products and advertising. PatientBond enables you to activate desired patient behaviors to increase revenue and volume while ensuring cost avoidance and savings.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

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Use Cases

Description:

Determine, improve and promote Net Promoter Scores (NPS)
Determine, improve and promote patient satisfaction scores
Determine, improve and promote Google ratings
Determine, improve and promote 5 Star ratings
Collect, improve and promote patient reviews

Pediatric use cases:

Determine, improve and promote patient satisfaction and reviews for the practice

Users:

Prospective patients

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, NextGen, athena, GE, Athenahealth, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Client Types

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Medical Facilities

Medium Medical Facilities

Extra Large Medical Facilities

Differentiators

Differentiators vs EHR Functionality:

PatientBond's Reputation Management product is highly flexible and configurable and can offers a variety of patient satisfaction measures (NPS, 5 Star ratings, patient satisfaction scores, etc.)

Differentiators vs Competitors:

Flexibility and price

Keywords

reputation management, patient acquisition, patient retention,ratings and reviews,satisfaction scores,surveys,patient satisfaction

Images

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Downloads

PatientBond for Healthcare Marketing | Improve Patient Satisfaction

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Company Details

By PatientBond, Inc.

Founded in 2011

Visit Website

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