Marketing - Reputation Management vs Healthcare Reputation Management

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Marketing - Reputation Management

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Healthcare Reputation Management

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Product Description:

Easily collect patient feedback and surveys on five star or NPS scale using email, text, kiosks or in-app/portal notifications after visits. Customize surveys to collect actionable information to improve patients' experiences. Intercept low survey scores in real time and alert staff to follow-up to and address gaps in patient satisfaction. Track staff follow-up activities and Google & Facebook reviews from a consolidated dashboard, while encouraging patients with a positive experience to post reviews on Google and Facebook.

About PatientBond, Inc.:

PatientBond’s cloud-based, digital health platform automates patient engagement and care coordination with two-way communications, response tracking and real-time adjustment & optimization. PatientBond offers solutions to tackle many business and clinical challenges, including Healthcare Consumer Awareness/Marketing, Pre Visit, Point of Care, Patient Loyalty and Patient Collections for Health Systems, Physician Practices, Urgent Care Centers and Payers. PatientBond personalizes communications based on patients’ motivations and channel preferences using a proprietary psychographic segmentation model developed by healthcare consumer experts from P&G, the worldwide leader in consumer products and advertising. PatientBond enables you to activate desired patient behaviors to increase revenue and volume while ensuring cost avoidance and savings.

Product Description:

rater8 is the healthcare industry's top-rated reputation management solution, helping hospitals and healthcare systems build robust, balanced online reputations across the top healthcare review sites, including Google, Healthgrades, Vitals, and more. Effortlessly cultivate 5-star patient reviews, gather real-time patient feedback, and drive new patients through the door — all without lifting a finger.

About rater8:

Outshine your competition with a perfect online reputation powered by rater8, the leader in healthcare reputation management. Hospitals and health systems use rater8 to automate patient feedback, gain real-time insights into operations, and grow 5-star reviews across Google, Healthgrades, Vitals, Facebook, and WebMD for all of their doctors and locations.

Compatibility level

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Clients

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Use Cases

Description:

Determine, improve and promote Net Promoter Scores (NPS)
Determine, improve and promote patient satisfaction scores
Determine, improve and promote Google ratings
Determine, improve and promote 5 Star ratings
Collect, improve and promote patient reviews

Pediatric use cases:

Determine, improve and promote patient satisfaction and reviews for the practice

Users:

Prospective patients

Description:

Enhancing Patient Experience

Objective: Improve patient satisfaction and overall experience through real-time feedback.
Scenario: A multi-specialty clinic wants to enhance patient experience across its various departments.
Activation: rater8 sends post-visit surveys to patients via email/SMS.
Outcome: The clinic receives instant feedback on patient satisfaction, identifies areas needing improvement, and implements changes, resulting in higher patient satisfaction scores and increased patient retention.

Managing Online Reputation

Objective: Strengthen online presence and reputation through positive reviews.
Scenario: A small dermatology practice wants to improve its online reviews to attract more patients.
Activation: rater8’s platform prompts satisfied patients to leave positive reviews on platforms like Google, Vitals, and Healthgrades.
Outcome: The practice sees a significant increase in positive reviews, leading to improved online reputation, higher search engine rankings, and an influx of new patients.

Tracking and Improving Provider Performance

Objective: Monitor and enhance provider performance using patient feedback.
Scenario: A hospital aims to ensure consistent, high-quality care across all its providers.
Activation: rater8 collects patient feedback on individual providers and generates performance and benchmarking reports.
Outcome: The hospital identifies high-performing providers and those needing improvement, provides targeted training, and ultimately improves the overall quality of care.

Pediatric use cases:

Real-Time Feedback Collection

Objective: Improve the overall experience for pediatric patients and their parents through real-time feedback and targeted improvements.
Scenario: A mid-sized pediatric practice wants to enhance patient and parent satisfaction, ensuring that visits are smooth, communication is clear, and the care provided is of the highest quality.
Activation: Send automated surveys via email or SMS to parents shortly after the appointment to capture detailed feedback about their experience.
Outcome: The practice receives real-time feedback, enabling quick adjustments to improve the overall patient and parent experience.

Users:

Healthcare providers (Doctors, Specialists, Nurses)
Practice Managers and Administrators
Patient Experience Coordinators
Reception and Front Desk Staff

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, NextGen, athena, GE, Athenahealth, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Integrations:

None provided

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Client Types

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Medical Facilities

Medium Medical Facilities

Extra Large Medical Facilities

Pediatric Hospitals

Academic Medical Centers

Rural Hospitals

Small Medical Facilities

Large Medical Facilities

Home Healthcare

Behavioral Health Providers

Medium Medical Facilities

Extra Large Medical Facilities

Awards

Differentiators

Differentiators vs EHR Functionality:

PatientBond's Reputation Management product is highly flexible and configurable and can offers a variety of patient satisfaction measures (NPS, 5 Star ratings, patient satisfaction scores, etc.)

Differentiators vs Competitors:

Flexibility and price

Differentiators vs EHR Functionality:

Patient feedback and reputation management
Integrated surveys and analytics
Automated review requests
Detailed reporting and insights
Award-winning customer service, dedicated account manager, ongoing technical support

Differentiators vs Competitors:

30-day free trial
Healthcare-specific solutions
Integrations with 100+ EMR systems
Automated, goal-based review builder
Hands-free activation
Award-winning customer service, dedicated account manager, ongoing technical support
Provider-based pricing model
Real-time patient feedback (29% response rate)
Robust reporting and benchmarking (16 million data points)

Keywords

reputation management, patient acquisition, patient retention,ratings and reviews,satisfaction scores,surveys,patient satisfaction

ratings and reviews,reviews,patient reviews,patient feedback, patient acquisition,patient experience,patient engagement,patient sentiment, patient retention,patient satisfaction,improve patient satisfaction,review monitoring,review boost,online reputation management,reputation management,reputation

Images

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rater8 Reviews Analysis

Videos

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rater8 Explainer Video

Downloads

PatientBond for Healthcare Marketing | Improve Patient Satisfaction

rater8 Client Success Story - Major Health Partners

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Company Details

By PatientBond, Inc.

Founded in 2011

By rater8

Visit Website

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