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Reputation Management

Reputation Management

Reputation Management

Overview


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Avia Summary

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Reputation Management is a solution provided by Steer Health. It belongs to multiple categories of digital health solutions including Search & Transparency, Ratings & Reviews Transparency, Consumer Insights, and Digital Front Door (DFD).
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It has 3 verified clients.
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Reputation Management integrates with major EMRs such as Not applicable.
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Some other resource(s) that may be helpful in learning about Reputation Management include: A buyer’s guide to conversational AI and Buyer’s guide to the digital front door
DESCRIPTION

Steer Health offers the most optimized online web presence and user experience to convey your brand story and provide your patients with self-service tools to schedule or book appointments.

  • Online Reputation Management: Automatically obtain valuable feedback from patients, and experience the benefits to your bottomline.
  • Enable Service Recovery: Ensure all dissatisfied patient responses are sent directly to your customer service leadership teams for prompt resolution and response.
  • Improve Brand Dependability: Showcase testimonials on your website automatically. Reviews are the no.1 decision-making factor for patients looking for a new doctor. Add testimonials to your practice website that demonstrate what it’s like to be your patient.
  • Send Patient Feedback Surveys: Send surveys (HCAHPS, Payor Quality, etc) after every office visit with a method that encourages patients to quickly provide feedback and share their experiences online.

Learn more: https://steerhealth.io/reputation-management-2/

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EHR integration

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Use cases and differentiators

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  • Integrated experience of managing PX before, during and after the visit
  • Leverage Service Recovery Feedback As Growth Enabler
  • Resolve PX Issues in a fraction of time 
  • Automation to Google Reviews
  • Service Recovery
  • Response to Feedback
Company information

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Reviews


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5.0

1 review


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EHR Integrations

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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

January 9, 2024

verified

January 9, 2024

Fast Customer Service and Phenomenal Team

They were very helpful in getting all the information that I needed and were very quick to get what I was asking for up and running

There is nothing that I dislike. It is a great service. They are creating a place where we can see instant patient feedback and our leaders can work on service recovery and process improvement

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Laura Foster

Patient Experience Specialist, Internal consultant working with Reputation Management at Garden City Hospital
Helpful(0)

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