Milestone FAQ Manager

Contents

AVIA Summary About EHR Integrations Use cases and differentiators Company information Media

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Milestone FAQ Manager is a solution provided by Milestone Inc. It belongs to multiple categories of digital health solutions including Scheduling, Search & Transparency, Digital Front Door (DFD), and Care Transitions.

Some other resource(s) that may be helpful in learning about Milestone FAQ Manager include: Mytonomy guide: Selecting a Modern Enterprise Patient Education Solution and A buyer’s guide to conversational AI

DESCRIPTION

Search optimization is about fulfilling the intent of the searcher, which in its basic structure means answering a question. FAQs are an integral part of being the right answer by providing the informational content consumers seek, which is 80% of the type of searches carried out online - thereby covering the key micro-moments in a customer journey.

Milestone FAQ Manager accomplishes the following:

* Consistency through a multi-location workflow : Q&A monitoring, edit, respond & publish. Flag inaccurate or irrelevant Q&As

* Relevant & Accurate content curation: Crowdsource questions from local channels (Google My Business)

* Fully leverage Voice Assistant: Automate intent creation and publish verified answers to assistants

* Scalability: Bulk upload & publish Q&As across channels & locations with a single click

* Multi-channel support and integration: Google Assistant & Google My Business

* Impact Reporting: Assess rich result growth and voice search performance

FEATURED MEDIA

FAQ MANAGER AVIA.png

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SOLUTIONS & CATEGORIES

Scheduling

Search & Transparency

Digital Front Door (DFD)

Care Transitions

Search Engine Optimization Tools

Patient-Provider Messaging Tools

CLIENT TYPES

None provided

EHR integration

Integrations

None provided

EHR integration and relevant hardware

None provided

EMRs supported

None provided

Hardware compatibility

None provided

Use cases and differentiators

Use case descriptions

Research has shown that 46% of the SERP's first fold are FAQs (Frequently Asked Questions) and PAAs (People Also Ask). A healthcare system must ensure that they have an effective content strategy that is addressing the questions posed by their patients.

Ensuring consistent FAQs across channels & locations

is COMPLEX:

* How to source relevant questions for an effective voice search strategy?

* How to ensure consistent published answers across channels?

* How to respond to user queries across all locations in a timely manner?

* Most websites aren’t set up to answer queries and in the process

* Google is left to choose the most relevant answer

Milestone FAQ Manager accomplishes:

* 42% better CTR in Mobile devices

* 70% more likely to show up in People Also Ask

* FAQs with FAQ schemas achieve an average of 5.5 position better rank

* 11.5% increase in impressions

Users

Managers, Director, VPs of Digital, SEO, Marketing, Patient Experience.

Differentiators vs internal options

Not Applicable

Differentiators vs competitors

SaaS solution that aggregates, manages and distributes FAQ content across multiple locations and digital channels - to Location-based Google Business Profiles, Voice Assistants, and to your Website.