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Description
Compatibility Level
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EHR integrations
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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Milestone FAQ Manager
Milestone FAQ Manager

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Solutions

Description

Product Description:

Search optimization is about fulfilling the intent of the searcher, which in its basic structure means answering a question. FAQs are an integral part of being the right answer by providing the informational content consumers seek, which is 80% of the type of searches carried out online - thereby covering the key micro-moments in a customer journey.

Milestone FAQ Manager accomplishes the following:

* Consistency through a multi-location workflow : Q&A monitoring, edit, respond & publish. Flag inaccurate or irrelevant Q&As

* Relevant & Accurate content curation: Crowdsource questions from local channels (Google My Business)

* Fully leverage Voice Assistant: Automate intent creation and publish verified answers to assistants

* Scalability: Bulk upload & publish Q&As across channels & locations with a single click

* Multi-channel support and integration: Google Assistant & Google My Business

* Impact Reporting: Assess rich result growth and voice search performance

About Milestone Inc:

Even with high-quality content, healthcare organizations often struggle with visibility in search engines. As a result of web content not being SEO optimized, search engines are unable to understand its context, which, in turn, reduces findability.

Milestone's Search and Discovery Digital Platform is the world's only SEO-first, schema-optimized content management system. The Milestone platform includes best-in-class SEO tools which drives patient acquisition. Milestone’s solutions monitor, update and report in real-time on SEO technical issues such as crawlability, indexability, broken links, redirects, and core web vitals.    

Deployed on over 10,000+ websites for more than 2000 brands and businesses with more than 26 million page views per month, our cloud-based content management system includes advanced, error-free schema and healthcare-specific technologies that drive patient acquisition and brand loyalty. The platform has won numerous awards winning the best MarTech platform award by Search Engine Land, US search Awards, etc. To learn more about Milestone's products and services, contact sales@milestoneinternet.com or visit https://www.milestoneinternet.com/ 

Product Description:
Convert more site visitors into patients with a healthcare-optimized website customized to your specialty, including mobile-responsive design, service-focused pages, HTTPS security, and expert SEO. We make it easier for patients to find your practice by optimizing your online profiles across search engines, maps, and high-visibility healthcare and local directories.
About Steer Health:

Steer Health is an AI-powered growth and automation platform for hospitals and healthcare organizations. Steer's mission is to drive revenue acceleration and cost savings by reducing the burden on healthcare professionals. With innovative solutions designed to streamline patient acquisition, retention and enhance care, Steer Health is at the forefront of transforming the healthcare landscape.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Integrated AI functionality assists contextual understanding.

We integrate with Athena, Epic EHR ECW AllScripts Cerner MediTech DrChrono eMDs and other main EHR systems.

Our platform has been HIPAA-certified.

Currently, 19.8 million patients utilize Steer Health.

We use modern technology integrations and apps where applicable like AI automation, ChatGPT, Instagram, etc

Synchronizes with multiple data sources to provide up-to-date provider listings without duplication across sources. Search function should automatically complete terms and returns for mistyped words.

Provider reviews from multiple sources with reviews management capabilities, customizable star rating calculations, and analytics to glean insights about potential patient experience improvements.

Multi-lingual and consumer-friendly, with scheduling enabled directly from provider pages and new patient scheduling options that do not require logging into a portal. EHR-agnostic to create a consistent consumer experience, and call center-enabled.

Multi-lingual and omni-channel with the ability to integrate symptom checking functionality into a general chatbot solution. A strong consumer experience should include SEO from non-branded web searches, with capabilities to patients, pass data into the EHR, and integrate with appropriate endpoints.

Synchronous and asynchronous virtual visit solutions are multilingual, accessible, and omnichannel; and allow users to alternate between modalities. Capabilities should integrate with existing provider workflows and auto-generate clinical documentation, offer real-time benefits information and auto-generate claims, directly enable orders for ancillary services, and automate follow-ups and referrals.

Use Cases

Description:

Research has shown that 46% of the SERP's first fold are FAQs (Frequently Asked Questions) and PAAs (People Also Ask). A healthcare system must ensure that they have an effective content strategy that is addressing the questions posed by their patients.  

Ensuring consistent FAQs across channels & locations

is COMPLEX:  

* How to source relevant questions for an effective voice search strategy?

* How to ensure consistent published answers across channels?

* How to respond to user queries across all locations in a timely manner?

* Most websites aren’t set up to answer queries and in the process

* Google is left to choose the most relevant answer

Milestone FAQ Manager accomplishes:

* 42% better CTR in Mobile devices

* 70% more likely to show up in People Also Ask

* FAQs with FAQ schemas achieve an average of 5.5 position better rank

* 11.5% increase in impressions

Pediatric use cases:

None provided

Users:

Managers, Director, VPs of Digital, SEO, Marketing, Patient Experience.

Description:

How Island Dermatology's Growth Soars With Steer Health’s Support

Dr. Leila Ettefagh and Dr. Navid Nami have a board-certified dermatology practice in Newport Beach. Island Dermatology, excelling at providing a warm, family environment to meet the diverse skin care needs of the community, was looking for a partner to bring its services to more clients.

Challenges:

  • Lack of unified branding of acquired practices
  • Busy call center and phone tagging
  • Staff shortage at the front office
  • Low patient satisfaction rates

Solutions:

  • A unified modern website for all 5 locations with a co-branding strategy.
  • Steer's omnichannel self-service, including web, SMS, and
  • IVR reduced inbound calls by over 56% and saved 178 hours of staff time per week. 
  • Online reputation boosts from 3.1 to 4.6 on Google using the Steer AI-based patient advocacy module.
Pediatric use cases:

None provided

Users:

Island Dermatology

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Not applicable

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, athena, Athenahealth

Hardware Compatibility:

Mobile / Tablet (web optimized), Desktop

Client Types

None provided

Awards

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Differentiators

Differentiators vs EHR Functionality:

Not Applicable

Differentiators vs Competitors:

SaaS solution that aggregates, manages and distributes FAQ content across multiple locations and digital channels - to Location-based Google Business Profiles, Voice Assistants, and to your Website.

Differentiators vs EHR Functionality:
  • Simplified User Experience
  • Integrated SEO, SEM, and SMM
  • Healthcare Purpose-Driven UX
  • Personalized Self-Service Tools
Differentiators vs Competitors:
  • More tools for patient communication
  • AI Voice Assist
  • Social Media Campaigns
  • Web Modernization
  • Dedicated Customer Support Team

Keywords

Images

1 of 1

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Partnerships

Videos

No videos provided

1 of 2

SteerConnect.mp4

Downloads

No content provided

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Company Details

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