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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Milestone FAQ Manager
Milestone FAQ Manager

0 review

pCare VideoConnect
pCare VideoConnect

0 review

Categories

Solutions

Description

Product Description:

Search optimization is about fulfilling the intent of the searcher, which in its basic structure means answering a question. FAQs are an integral part of being the right answer by providing the informational content consumers seek, which is 80% of the type of searches carried out online - thereby covering the key micro-moments in a customer journey.

Milestone FAQ Manager accomplishes the following:

* Consistency through a multi-location workflow : Q&A monitoring, edit, respond & publish. Flag inaccurate or irrelevant Q&As

* Relevant & Accurate content curation: Crowdsource questions from local channels (Google My Business)

* Fully leverage Voice Assistant: Automate intent creation and publish verified answers to assistants

* Scalability: Bulk upload & publish Q&As across channels & locations with a single click

* Multi-channel support and integration: Google Assistant & Google My Business

* Impact Reporting: Assess rich result growth and voice search performance

About Milestone Inc:

Even with high-quality content, healthcare organizations often struggle with visibility in search engines. As a result of web content not being SEO optimized, search engines are unable to understand its context, which, in turn, reduces findability.

Milestone's Search and Discovery Digital Platform is the world's only SEO-first, schema-optimized content management system. The Milestone platform includes best-in-class SEO tools which drives patient acquisition. Milestone’s solutions monitor, update and report in real-time on SEO technical issues such as crawlability, indexability, broken links, redirects, and core web vitals.    

Deployed on over 10,000+ websites for more than 2000 brands and businesses with more than 26 million page views per month, our cloud-based content management system includes advanced, error-free schema and healthcare-specific technologies that drive patient acquisition and brand loyalty. The platform has won numerous awards winning the best MarTech platform award by Search Engine Land, US search Awards, etc. To learn more about Milestone's products and services, contact sales@milestoneinternet.com or visit https://www.milestoneinternet.com/ 

Product Description:

pCare Video Connect brings telepresence to the hospital room without requiring additional devices to be tracked and managed for infection control. Designed to facilitate virtual encounters with remote participants as well as to maintain quarantine when distance is required, Video Connect can also integrate with existing your telemedicine solutions through the television. Key use cases include:

  • Friend and Family Visits
  • Interpreter Services
  • Virtual Rounding
  • Group Telemedicine Consultations
About pCare by Uniguest:

pCare’s cross continuum, patient engagement solutions help healthcare providers educate and collaborate with patients. The pCare open platform integrates with existing EHR/EMR systems, patient portals, and digital health applications to connect patients, families and care partners. Recognized by KLAS as the quality leader in the interactive patient systems category, pCare is the partner leading healthcare organizations trust to improve care quality, patient outcomes, and financial performance.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

VideoConnect runs on the IPS platform, integrates with language interpretations services and requires no apps to download.

VideoConnect supports up to 5 parties on the line. It is designed for on-the-fly encounters from the hospital patient room.

The VideoConnect backbone, from Bluestream Health, has a robust set of APIs and can integrate with the EHR.

The core VideoConnect use cases are designed for in-patient telepresence. However, the underlying technology form BlueStream Health, our development partner, does support intake and virtual waiting rooms and the functions described above.

This feature is utilized most with Language Interpreter services where we can tap into Hospital resouces first and then roll over to outsourced provides.

Use Cases

Description:

Research has shown that 46% of the SERP's first fold are FAQs (Frequently Asked Questions) and PAAs (People Also Ask). A healthcare system must ensure that they have an effective content strategy that is addressing the questions posed by their patients.  

Ensuring consistent FAQs across channels & locations

is COMPLEX:  

* How to source relevant questions for an effective voice search strategy?

* How to ensure consistent published answers across channels?

* How to respond to user queries across all locations in a timely manner?

* Most websites aren’t set up to answer queries and in the process

* Google is left to choose the most relevant answer

Milestone FAQ Manager accomplishes:

* 42% better CTR in Mobile devices

* 70% more likely to show up in People Also Ask

* FAQs with FAQ schemas achieve an average of 5.5 position better rank

* 11.5% increase in impressions

Pediatric use cases:

None provided

Users:

Managers, Director, VPs of Digital, SEO, Marketing, Patient Experience.

Description:

pCare VideoConnect is designed for in-room telepresence and has three primary use cases:

Virtual Visits with Friend and Families

Language Interpretation Services

Virtual Rounding and Consults

The benefit of using VideoConnect leveraging the television infrastruction is that staff is not required to bring in other devices, computers on wheels, or support other systems to bring telepresence to the bedside.

Pediatric use cases:

Assuming there is an adult present.

Users:

Patients, Families, and Staff

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, ADT, Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Other, Meditech, Allscripts

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Other

Client Types

None provided
None provided

Differentiators

Differentiators vs EHR Functionality:

Not Applicable

Differentiators vs Competitors:

SaaS solution that aggregates, manages and distributes FAQ content across multiple locations and digital channels - to Location-based Google Business Profiles, Voice Assistants, and to your Website.

Differentiators vs EHR Functionality:

Working with pCare allows hospitals to cost-effectively bring telepresense to the bedside without investing in new hardware and software systems while saving frontline staff the hassles of managing ancillary equipment (tablets, computers-on-wheels, etc) that is sometimes required for in-room telepresence.

Differentiators vs Competitors:

Leverages the Television Instructure with a simple webcam to bring teleprensence to the bedside. Does not require additional devices to be brought into the room, to manage, to disinfect, etc). Simple to access and use compared to other solutions in the market.

More cost-effective than other purpose-built in-room devices. pCare can deliver a quality product at a fraction of the cost.

Flexibitliy - the VideoConnect solution can integrate with other telehealth systems that may be in use throught the enterprise.

Keywords

Images

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Videos

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Downloads

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