Avia Logo
Categories
Resources
For Vendors

Products /

Five9

Five9

Five9

Visit Website

By Five9

Visit Website

Five9
Five9

Visit Website

OverviewReviews
Clients
Resources

Overview

Contents

AVIA SummaryAboutEHR IntegrationsUse cases and differentiatorsCompany informationMedia
Select which hospital or health system you work at and see a personalized compatibility level.

Avia Summary

o
Five9 is a solution provided by Five9 which was founded in 2001. It belongs to multiple categories of digital health solutions including Conversational & Visual Interactive Voice Response (IVR), Scheduling, Consumer Access & Engagement, Personalized Care, Customer Service, Digital Front Door (DFD), Patient Flow, Concierge Care, Conversational AI, Artificial Intelligence (AI), and Ambient Intelligence.
o
Some other resource(s) that may be helpful in learning about Five9 include: A buyer’s guide to conversational AI and Digital front door: The key to staying ahead in healthcare
DESCRIPTION

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. 

Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

Read more
FEATURED MEDIA
See more
See all media
AWARDS
edit-media
edit-media
EHR integration
None provided
None provided
None provided
None provided
Use cases and differentiators

Intelligent Virtual Agent

Five9 Intelligent Virtual Agent

Automate routine tasks with AI so live agents can focus on higher value work.

Use AI to provide self-service and guide employees to productive conversations.

EHR Integrations

Connect to electronic health records (EHR) systems with Five9’s APIs for easy access to the data needed with fewer mouse clicks

Security

Ensure HIPAA compliance. Five9 maintains appropriate administrative, physical, and technical safeguards to protect health information.

Back Office Integrations

Maximize your current patient data investments with Five9 APIs that seamlessly connect to revenue cycle, scheduling, pharmacy, CRM, and other systems to increase productivity.

Five9 Workforce Optimization

Schedule your workforce while evaluating the quality and compliance of healthcare conversations.

  • AdventHealth
  • Alivi
  • Athenahealth
  • Gonzaba Medical Group 
  • Lake County Health Department (IL)
  • Teladoc
None provided
None provided
Company information

By Five9

Founded in 2001

114.1M total equity funding

Visit website

Five9 Comparisons

Five9

Five9

VS
Ada Health: Intelligent care navigation

Ada Health: Intelligent care navigation

Five9

Five9

VS
Mediktor

Mediktor

Five9

Five9

VS
DeepScribe

DeepScribe

Five9

Five9

VS
Digital Front Door ("DFD")

Digital Front Door ("DFD")

Five9

Five9

VS
Azodha Platform

Azodha Platform

Five9

Five9

VS
Clinical AI Technology

Clinical AI Technology

Five9

Five9

VS
Conveyor AI

Conveyor AI

Five9

Five9

VS
Augmedix

Augmedix

Five9

Five9

VS
ReferralMD Platform

ReferralMD Platform

Five9

Five9

VS
Schedule

Schedule

Five9

Five9

VS
Suki Assistant

Suki Assistant

Five9

Five9

VS
Eleanor

Eleanor

See more comparisons
Compare to similar products

Best Five9 Alternatives

product image
Augmedix

By Augmedix

5.0
product image
Mediktor

By Mediktor

5.0
View top 10 alternatives

Media

Images

No images provided

Videos

No videos provided

Downloads
media thumbnail
AdventHealth Moves Patient Care Forward
Select which hospital or health system you work at and see a personalized compatibility level.

Five9 Comparisons

Five9

Five9

VS
Ada Health: Intelligent care navigation

Ada Health: Intelligent care navigation

Five9

Five9

VS
Mediktor

Mediktor

Five9

Five9

VS
DeepScribe

DeepScribe

Five9

Five9

VS
Digital Front Door ("DFD")

Digital Front Door ("DFD")

Five9

Five9

VS
Azodha Platform

Azodha Platform

Five9

Five9

VS
Clinical AI Technology

Clinical AI Technology

Five9

Five9

VS
Conveyor AI

Conveyor AI

Five9

Five9

VS
Augmedix

Augmedix

Five9

Five9

VS
ReferralMD Platform

ReferralMD Platform

Five9

Five9

VS
Schedule

Schedule

Five9

Five9

VS
Suki Assistant

Suki Assistant

Five9

Five9

VS
Eleanor

Eleanor

See more comparisons
Compare to similar products

Best Five9 Alternatives

product image
Augmedix

By Augmedix

5.0
product image
Mediktor

By Mediktor

5.0
View top 10 alternatives

Reviews

Filter reviews

Overall Score

0 review

Sort by:
Most Recent
Sort by:
Most Recent
Oldest
Most Helpful

Filter reviews

Reviewer’s Rating
5
4
3
2
1
Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other
Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)
Reviewer’s Org EMR compatibility
Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

Looking for reviews on Five9?

Submit your work email and we'll notify you when new reviews have been added.

Clients

Filter clients

Type

  • Partner

  • Vendor

  • Health System

  • Other

Explore Related Resources
resource image
July 25, 2023
A buyer’s guide to conversational AI
Conversational AI is an advanced technology that allows machines to understand, process, and respond to human language in a way that is both contextually relevant and interactive. Within the healthcare sector, this technology is increasingly deployed to automate routine tasks and deliver a more robust and personalized patient experience. Conversational AI leverages a combination of machine learning, natural language processing, and occasionally deep learning to interpret and respond to user inputs, with a conversational user interface that mimics human interaction. Digital health companies deploy conversational AI through chatbots, voice assistants, messaging apps, or any other type of platform where natural language interactions occur.
resource image
July 3, 2024
Digital front door: The key to staying ahead in healthcare
The Digital Front Door (DFD) methodology has emerged as a pivotal element in enhancing patient engagement, streamlining operations, and ensuring a competitive advantage. In a 2022 KLAS Top of Mind Research Report, 55% of healthcare leaders stated that their organization uses some form of DFD technology. The organizations that didn’t yet have one said it was on their radar for later implementation.
resource image
September 9, 2024
Accelerating Innovation at Boston Children’s | Voices of the AVIA Network
Jen Magaziner, VP, Digital Health at Boston Children's Hospital and Sonia Singh, Chief Insights Officer at AVIA discuss the latest on accelerating innovation at Boston Children's Hospital in AVIA's "Voices of the AVIA Network" series.
resource image
February 21, 2024
Buyer’s guide to the digital front door
What is the digital front door? Digital front door describes a set of interactive and transaction-ready capabilities to enable digital interactions between patients and health systems throughout the care journey, from pre-service to follow-up and payment. When leveraged appropriately, a digital front door strategy can improve patient experiences, drive access, and reduce (or eliminate) reliance on paper-based workflows and manual processes.
resource image
February 22, 2024
Top Digital Front Door Companies Report 2024
AVIA Marketplace's 2024 Top Digital Front Door Companies, including: Why the digital front door matters What leading solutions offer AVIA Marketplace’s top digital front door companies
resource image
April 9, 2024
The Competitive Edge: Why Every Health System Needs a Robust Digital Front Door
Patients demand convenient healthcare access akin to online services. A robust digital front door, integrating online scheduling, telehealth, patient portals, symptom checkers, and payment management, is crucial. It offers a competitive edge by enhancing accessibility, patient loyalty, brand perception, market reach, revenue, and leveraging data for insights, ensuring health systems meet modern expectations and stay competitive. Modern patients rightly demand that healthcare access be as straightforward as ordering a meal online or hailing a ride, which is still far from the norm.
resource image
April 17, 2024
The Right Approach to Your Digital Front Door Enhances Patient Satisfaction and Retention
According to a report from Accenture, patients are increasingly switching providers, and at least a portion say it’s because of the digital experience. In fact, the report goes on to show that digital engagement is a strong predictor of loyalty. Increasingly, patients say they are less likely to stay with a provider who doesn’t provide a good digital experience, and a bad digital experience effects how they feel about their entire healthcare interaction. In other words, great care or bedside manner doesn’t mean a patient will stay if the rest of their experience doesn’t meet their needs.
resource image
May 1, 2024
Navigating the maze: The challenge of choosing the right digital front door solution for health systems
In today’s rapidly evolving healthcare landscape, health system CIOs, Innovation, Strategy, and Marketing executives are faced with a daunting task: selecting the optimal digital front door solution from a sea of options. This abundance of choices often leads to decision paralysis, costly DIY endeavors, or the adoption of solutions that fail to deliver value to consumers and yield no return on investment.
resource image
May 15, 2024
Going beyond the digital front door to unlock precision healthcare through data and ecosystem unification
A consumer-grade digital patient experience solution must facilitate the holistic integration of all patient data, disparate technology solutions, and care services to deliver an experience that’s worth investing in — for both the patient and the health system at large. Otherwise, organizations risk introducing yet another fragmented solution into the market, one that fails to adequately address the diverse needs of patients.
resource image
May 20, 2024
Unlocking the true potential of healthcare RCM: How a digital front door makes all the difference
In today’s rapidly evolving healthcare landscape, optimizing revenue cycle management (RCM) in healthcare is paramount for providers aiming to maintain financial health while delivering exceptional patient care. However, traditional RCM solutions suffer from glaring inefficiencies that lead to frustrated patients and lost revenue. Enter the digital front door (DFD)—a holistic approach that enhances RCM by digitizing and centralizing various aspects of the patient journey. By streamlining everything from intake to bill pay, the DFD drives efficiency and addresses many of the shortcomings of traditional RCM along the way.
resource image
June 17, 2024
Healthcare’s digital front door partners: Three essential attributes for virtual care partners
As health systems seek out new ways to improve patient engagement, deliver a more consumer-centric experience, and expand capacity, having a clear digital front door strategy has become an increasingly essential component of their efforts.
resource image
July 17, 2024
Unlocking hospitals productivity with AI: A comprehensive approach
The future of healthcare hinges on the powerful synergy between advanced technology and human expertise. The integration of AI is not just a trend but a pressing necessity. Patients are no longer willing to endure long wait times and often switch providers if their expectations for timely service are unmet. Additionally, the heavy workload and stress experienced by healthcare professionals in an overwhelmed system highlight the urgency of adopting AI solutions. AI’s transformative impact on the healthcare sector addresses the critical need for improved patient care and operational efficiency. By strategically integrating augmented intelligence at various touchpoints, health systems can streamline the care journey and offer a comprehensive digital front-door experience, resulting in increased patient satisfaction and higher-quality professional time.
resource image
July 3, 2024
The competitive edge: Why every health system needs a robust digital front door
In today’s digital age, a robust digital front door is not a luxury but a necessity for health systems aiming to meet patient expectations, improve operational efficiency, and stay competitive. By adopting a comprehensive DFD strategy, health systems not only enhance the patient experience but also achieve significant operational and financial benefits. As the healthcare industry continues to evolve, the digital front door will play an increasingly central role in shaping the future of patient care and fostering patient loyalty.
resource image
August 17, 2023
Top Conversational AI Companies Report
Conversational AI is an advanced technology that allows machines to understand, process, and respond to human language in a way that is both contextually relevant and interactive. The Top Conversational AI Companies Report is a resource designed to guide healthcare professionals in their quest for exceptional workforce solutions. This report offers perspective on prominent provider documentation companies as reflected in the client reviews gathered on AVIA Marketplace and presents a selection of leading-edge solutions and companies.
resource image
September 17, 2023
The Fullstack Employee: Revolutionizing the Modern Workforce
Discover the rise of the 'Fullstack Employee'—professionals empowered by AI to transcend traditional roles, boosting productivity, flexibility, and innovation. Dive into the transformative power of AI in reshaping the workforce and learn how businesses can harness this shift for a brighter future.
resource image
October 26, 2023
Patient Engagement 2.0: How Chatbots Are Revolutionizing Health Queries
From providing quick, relevant, and legitimate responses to health questions to streamlining essential tasks, AI chatbots are revolutionizing how patients interact with healthcare providers and provide unique new opportunities for health systems to enhance operations with digital tools.
resource image
October 17, 2023
Conversational AI Elevates the Impact and Value of Digital Tools
Advances in conversational AI virtual assistants deliver tremendous value both to patients and their providers. Leading solutions can answer routine questions, support symptom triage, help patients schedule appointments, provide education, facilitate intake and procedure prep activities, and engage patients post-discharge and during follow-up, all while reducing administrative burdens for care teams and support staff.
resource image
October 11, 2023
The Transformative Potential of Conversational AI
For healthcare providers, conversational AI could have a significant impact on operational efficiency. AI has historically excelled at handling high volume routine tasks that consume significant staff time and resources: appointment scheduling, prescription refills, department and provider routing, for example. Conversational AI will not only improve the performance of handling these tasks but will support healthcare providers in addressing the long tail of use cases that are individually less frequent but in aggregate consume time. By allowing healthcare professionals to focus on more complex and urgent tasks that demand their expertise and experience, adopting conversational AI can also improve job satisfaction as healthcare professionals can devote their time to more meaningful and engaging patient interactions.
resource image
October 10, 2023
Navigating the New Frontier: Protecting Patient Data in Conversational AI and Beyond
With conversational AI involved, legal frameworks like HIPAA and GDPR still apply, but involve added complexity and dimensions. Within legal frameworks like HIPAA and GDPR, conversational AI raises new questions about patient privacy and compliance. For instance, can a chatbot be HIPAA-compliant? How do we ensure that the data processed through conversational interfaces receive the same level of security as traditional electronic health records? Legal authorities and legislative bodies are starting to tackle these issues, but healthcare providers must stay ahead of the curve to ethically utilize these tools and ensure legal compliance.
resource image
January 5, 2024
A new era for health systems: AI-based solutions for superior care
Consumers continue to expect more with each healthcare experience, and providers are grappling with how new market solutions can cater to non-loyal patients. Health systems operate in a progressively competitive environment as the supply of available healthcare services has grown. Meanwhile, consumers have adapted their lifestyles over the past three decades to a fast-paced, competitive, and accessible market. As a result, today’s healthcare consumers have a wide array of choices at their disposal, including a burgeoning array of telehealth options that can serve patients in any location.
resource image
January 9, 2024
In AI we trust? Not without finding its clinical puzzle piece.
Generative AI solutions offer incredible opportunities for the healthcare industry to improve care across multiple dimensions and provide accessible and engaging user experiences. It makes sense that healthcare entities want to implement these tools quickly to attain the promised benefits and avoid falling behind their competitors. But these technologies might still fall short of the hype, with significant shortcomings that may overshadow the advantages for many potential customers.
resource image
October 17, 2024
Top Conversational AI Companies Report | Fall 2024
AVIA Marketplace's Top Conversational AI Companies Report | Fall 2024
resource image
October 17, 2024
Top Ambient Intelligence Companies Report | Fall 2024
AVIA Marketplace's Top Ambient Intelligence Companies Report | Fall 2024
resource image
October 22, 2024
A buyer's guide to Ambient Intelligence
Technologies that include unobtrusive solutions, sensors, and devices embedded in the physical environment that continuously collect data and enable autonomous detection, prediction, intervention and other intelligent support. AmI systems are context-aware, adapting to changing needs, and offering real-time support like alerts or recommendations. Ambient intelligence relies on a combination of technologies, including: Internet of things (IoT): Connecting everyday objects to the internet to collect and exchange data. Artificial intelligence (AI): Enabling devices to learn from interactions and improve over time. Sensor networks: Using sensors to gather data about the environment and user activities. Natural user interfaces: Allowing interaction through voice, gestures, and other non-intrusive methods.
You may also like

VitalTech for Chronic Condition Management

A buyer's guide to remote monitoring

Do you match? Choosing the best digital health vendor for your organization

Empowering Nurses: Reducing Clinical Burden with Aiva’s AI Solutions

A buyer's guide to oncology

A buyer's guide to conversational AI

View all Resources
brand-footer-logo

Stay up to date

Keep up with the latest products and trends in digital health.

About AVIA Marketplace

AVIA Marketplace is where innovative health systems and hospitals go to find the right digital health solutions. It’s built to efficiently search vendors and guide informed decisions, with tools like product comparisons, compatibility level, report generators, peer reviews, and market insights.

AVIA Marketplace is brought to you by AVIA, a trusted company and community of experts who guide health systems on their digital transformation journey.

AVIA Marketplace

Contact

Write a review
Resources
For Vendors
Vendor Resources
Glossary

Top Categories

Ambient Intelligence
Digital Front Door (DFD)
Remote Monitoring (RPM)
Virtual Nursing
Conversational AI
Digitally-Assisted Provider Documentation
Dynamic Staffing & Scheduling
Virtual Visits (Synchronous + Asynchronous)
Patient Education
Revenue Cycle Management (RCM)
Clinical Decision Support (CDS)
Smart Rooms
Smart Hospitals

Company

AVIA
AVIA Privacy Policy
AVIA Terms of Service
AVIA Third-Party Licenses
AVIA GDPR Notice
AVIA CCPA Privacy Policy
AVIA CCPA Notice at Collection

Contact

Write a review
Resources
For Vendors
Vendor Resources
Glossary

Ambient Intelligence

Digital Front Door (DFD)

Remote Monitoring (RPM)

Virtual Nursing

Conversational AI

Digitally-Assisted Provider Documentation

Dynamic Staffing & Scheduling

Virtual Visits (Synchronous + Asynchronous)

Patient Education

Revenue Cycle Management (RCM)

Clinical Decision Support (CDS)

Smart Rooms

Smart Hospitals

AVIA
AVIA Privacy Policy
AVIA Terms of Service
AVIA Third-Party Licenses
AVIA GDPR Notice
AVIA CCPA Privacy Policy
AVIA CCPA Notice at Collection
back to top