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Five9

Five9

Overview


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Five9 is a solution provided by Five9 which was founded in 2001. It belongs to multiple categories of digital health solutions including Conversational & Visual Interactive Voice Response (IVR), Scheduling, Consumer Access & Engagement, Personalized Care, Customer Service, Digital Front Door (DFD), Patient Flow, Concierge Care, and Conversational AI.
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Some other resource(s) that may be helpful in learning about Five9 include: A buyer’s guide to conversational AI and Buyer’s guide to the digital front door
DESCRIPTION

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. 

Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

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EHR integration

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Use cases and differentiators

Intelligent Virtual Agent

Five9 Intelligent Virtual Agent

Automate routine tasks with AI so live agents can focus on higher value work.

Use AI to provide self-service and guide employees to productive conversations.

EHR Integrations

Connect to electronic health records (EHR) systems with Five9’s APIs for easy access to the data needed with fewer mouse clicks

Security

Ensure HIPAA compliance. Five9 maintains appropriate administrative, physical, and technical safeguards to protect health information.

Back Office Integrations

Maximize your current patient data investments with Five9 APIs that seamlessly connect to revenue cycle, scheduling, pharmacy, CRM, and other systems to increase productivity.

Five9 Workforce Optimization

Schedule your workforce while evaluating the quality and compliance of healthcare conversations.

  • AdventHealth
  • Alivi
  • Athenahealth
  • Gonzaba Medical Group 
  • Lake County Health Department (IL)
  • Teladoc
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Company information

Founded in 2001

114.1M total equity funding

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Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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