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Description
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Five9
Five9

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Mediktor
Mediktor

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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Five9
Five9

Visit Website

Mediktor
Mediktor

Visit Website

Five9
Five9

0 review

Visit Website
Mediktor
Mediktor
5.0

7 reviews

Visit Website

Categories

Conversational & Visual Interactive Voice Response (IVR), Scheduling, Consumer Access & Engagement, Personalized Care, Customer Service, Digital Front Door (DFD), Patient Flow, Concierge Care, Conversational AI
Digital Front Door (DFD), Virtual Health, On-demand Behavioral Health, Virtual Visits (Synchronous + Asynchronous), Customer Service, Improving Engagement & Self-Management, Command Centers, Patient Flow, Conversational AI

Solutions

Conversational & Visual IVR Tools

Consumer Scheduling Tools

Concierge & Customer Service Tools

Conversational AI

Asynchronous Virtual Visit Tools

Chat Solutions

Virtual Triage Tools for Consumers

Conversational AI

Description

Product Description:

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. 

Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

About Five9:
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Product Description:
Mediktor enables health systems to direct consumers to the appropriate level of care on a safe, convenient and cost-effective way anytime and anywhere. As a result, health systems empower consumers by offering them on-demand, personalized healthcare guidance at the first onset of symptoms
About Mediktor:

Mediktor is the most advanced AI-based medical chatbot for triage and pre-diagnosis that guides patients to the right level of care at the right time – improving access while enabling more efficient care navigation. Powered by a sophisticated AI engine that enables users to converse naturally in several languages, Mediktor’s white-labeled SaaS is omnichannel and can be easily embedded into any interface (web, mobile, desktop). Mediktor’s customers include health plans, hospitals and health systems, telehealth, and pharmaceutical companies.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

Intelligent Virtual Agent

Five9 Intelligent Virtual Agent

Automate routine tasks with AI so live agents can focus on higher value work.

Use AI to provide self-service and guide employees to productive conversations.

EHR Integrations

Connect to electronic health records (EHR) systems with Five9’s APIs for easy access to the data needed with fewer mouse clicks

Security

Ensure HIPAA compliance. Five9 maintains appropriate administrative, physical, and technical safeguards to protect health information.

Back Office Integrations

Maximize your current patient data investments with Five9 APIs that seamlessly connect to revenue cycle, scheduling, pharmacy, CRM, and other systems to increase productivity.

Five9 Workforce Optimization

Schedule your workforce while evaluating the quality and compliance of healthcare conversations.

Pediatric use cases:

None provided

Users:
  • AdventHealth
  • Alivi
  • Athenahealth
  • Gonzaba Medical Group 
  • Lake County Health Department (IL)
  • Teladoc
Description:

Mediktor has just rolled out an online tool to screen for COVID-19 (silent demo above) that enables people to take a 2-minute health risk assessment and learn about next steps anytime and anywhere. Check it out at www.mediktor.com

Pediatric use cases:

Paediatric cardiology
Paediatric intensive care medicine
Paediatric neurology
Paediatric neurosurgery
Paediatric otorhinolaryngology
Paediatric surgery

Users:

Patient assessment

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

eClinicalWorks, Epic

Hardware Compatibility:

None provided

badge_In Epic App Orchard
In Epic App Orchard

https://apporchard.epic.com/gallery/?id=4943

Client Types

None provided

Academic Medical Centers

Accountable Care Organizations

Extra Small Medical Facilities

Medium Medical Facilities

Awards

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Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Health Equity

Keywords

conversational ivr,ivr,intelligent virtual assistant,workforce optimization,contact center
digital front door,virtual assistant,ai,virtual triage,care navigation,ai healthcare chatbot,virtual care,health equity, patient acquisition

Images

No images provided

1 of 3

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Mediktor AI medical chatbot -Laptop Phone Avatar.png

Videos

No videos provided

1 of 3

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Downloads

media thumbnail
AdventHealth Moves Patient Care Forward
media thumbnail
Mediktor_SuccessCaseCMH-PUB.pdf

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Company Details

By Five9

Founded in 2001

By Mediktor

Founded in 2011

Visit Website
Visit Website
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Digital Front Door (DFD)
Remote Monitoring (RPM)
Virtual Nursing
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Oncology
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Dynamic Staffing & Scheduling
Behavioral Health
Virtual Visits (Synchronous + Asynchronous)
Patient Education
Patient Billing & Payment
Prior Authorization
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Digital Therapeutics (DTx)

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Resources
For Vendors
Vendor Resources
Glossary

Digital Front Door (DFD)

Remote Monitoring (RPM)

Virtual Nursing

Interoperability

Conversational AI

Oncology

Digitally-Assisted Provider Documentation

Dynamic Staffing & Scheduling

Behavioral Health

Virtual Visits (Synchronous + Asynchronous)

Patient Education

Patient Billing & Payment

Prior Authorization

Pharmacogenomic (PGx) Decision Support

Digital Therapeutics (DTx)

AVIA
AVIA Privacy Policy
AVIA Terms of Service
AVIA Third-Party Licenses
AVIA GDPR Notice
AVIA CCPA Privacy Policy
AVIA CCPA Notice at Collection
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