Five9

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Five9

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Product Description:

Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

About Five9:

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

Compatibility level

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Clients

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Use Cases

Description:

Intelligent Virtual Agent

Five9 Intelligent Virtual Agent

Automate routine tasks with AI so live agents can focus on higher value work.

Use AI to provide self-service and guide employees to productive conversations.

EHR Integrations

Connect to electronic health records (EHR) systems with Five9’s APIs for easy access to the data needed with fewer mouse clicks

Security

Ensure HIPAA compliance. Five9 maintains appropriate administrative, physical, and technical safeguards to protect health information.

Back Office Integrations

Maximize your current patient data investments with Five9 APIs that seamlessly connect to revenue cycle, scheduling, pharmacy, CRM, and other systems to increase productivity.

Five9 Workforce Optimization

Schedule your workforce while evaluating the quality and compliance of healthcare conversations.

Pediatric use cases:

None provided

Users:

AdventHealth
Alivi
Athenahealth
Gonzaba Medical Group
Lake County Health Department (IL)
Teladoc

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Client Types

None provided

Awards

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Keywords

conversational ivr,ivr,intelligent virtual assistant,workforce optimization,contact center

Images

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Videos

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Downloads

AdventHealth Moves Patient Care Forward

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Company Details

By Five9

Founded in 2001

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