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Avia Summary

InteractIQ is a solution provided by FIRMINIQ. It belongs to multiple categories of digital health solutions including Scheduling, Consumer Access & Engagement, Personalized Care, Customer Service, Digital Front Door (DFD), and Patient Flow.
InteractIQ integrates with major EMRs such as Epic.
Some other resource(s) that may be helpful in learning about InteractIQ include: A buyer’s guide to conversational AI and Buyer’s guide to the digital front door

An admin-controlled audio, video and text chat for customer communications holds the potential to significantly improve outcomes for businesses in the form of – enhanced collaboration, better operational efficiency, improved customer engagement, organized record keeping, strengthened management & a lot more! Yet, many businesses struggle to realize these benefits due to challenges such as feature development, resource allocation, device compatibility, and diversion from core activities.

FIRMINIQ’s industry-agnostic accelerator, InteractIQ eliminates these obstacles, enabling more efficient communication management. It empowers your admin to handle calls and ensure they reach the right person while maintaining organized records. Furthermore, InteractIQ is a highly customizable chat widget offering quick setup, transparent record-keeping, improved responsiveness to customers, and more.

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EHR integration

Patient portal, Home health
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Use cases and differentiators

Enhancing efficiency, improving customer engagement, organizing record keeping and strengthening management through admin-controlled audio, video and text chat for customer communications.

Healthcare organizations for admin activities. 

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  • Efficient Admin Operations Management at Scale: Elevate your admin operations capabilities at scale with an accelerator that streamlines communication, providing a powerful solution that lets them effortlessly manage incoming inquiries, ensuring top-notch customer service and efficient operations. 
  • Plug & Play Integration: Seamlessly integrate the accelerator with your existing systems and workflows, allowing for a hassle-free setup that quickly enhances your business operations without disrupting your current processes. 
  • Flexible & Cost-effective: Choose from a range of engagement models that suit your business needs, providing the flexibility to scale and customize the solution according to your preferences while ensuring cost-effectiveness and affordability. 
  • Filter-out Unwanted Interactions: Keep track of all communications while filtering out unwanted interactions from customers. Also, save chat history for reference and compliance with the regulatory requirements.
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