An admin-controlled audio, video and text chat for customer communications holds the potential to significantly improve outcomes for businesses in the form of – enhanced collaboration, better operational efficiency, improved customer engagement, organized record keeping, strengthened management & a lot more! Yet, many businesses struggle to realize these benefits due to challenges such as feature development, resource allocation, device compatibility, and diversion from core activities.

FIRMINIQ’s industry-agnostic accelerator, InteractIQ eliminates these obstacles, enabling more efficient communication management. It empowers your admin to handle calls and ensure they reach the right person while maintaining organized records. Furthermore, InteractIQ is a highly customizable chat widget offering quick setup, transparent record-keeping, improved responsiveness to customers, and more.

FIRMINIQ is a trusted software product development company specializing in CONNECTED HEALTH. We reduce time to market for companies that use software to either improve their efficiency or generate revenue.

Our skilled team has successfully delivered cloud & mobile applications that helped our clients generate a combined revenue of well over $1 billion in the last 5 years. We take pride in being a trusted tech partner for global clients ranging from innovative start-ups & SMEs to established enterprises.

With our deep technical expertise and customer-centric focus; we help our partners through the entire product lifecycle hand holding from concept to scale. 

Within our strategic offshoring services, we ensure we set-up lean full-stack teams, drawing from our hundreds of business analysts, UX designers, project managers, developers, QA, support engineers & DevOps. Each team is closely tailored in management structure, composition & methodology to the client’s particular needs. 

Our people are central to our success. We recruit & retain excellent technical & creative people & have always had an attrition rate of less than 13%. Our culture is driven by passion, transparency, continuous learning & lots of coffee.

Core Service Offerings:

End-to-end Product Development: Building innovative products that scale with:

• UI/UX Design
• Mobile Development
• Web Development
• Backend & Middleware
• QE

Strategic Offshoring: Scaling engineering efforts as required with:

• Setting-up Scalable Agile Teams
• Staff Augmentation
• Cloud & DevOps: Building infrastructure, boosting development & automating processes with:
• Infrastructure
• DevOps
• Managed Support

Specialization:

Connected Healthcare:  Designing, building & transforming the connected health ecosystem with services in:

Remote Patient Monitoring (RPM)

Wearable & Medical Devices Apps

Secure Data Sharing

For anything & everything related to software development & delivery, drop us a line at info@firminiq.com

Exceed consumer expectations with consistent branding, one text thread, and an intuitive interface. 

Before the visit: Easy online booking that expands your presence beyond your website, and registration so simple 75% of patients complete it before their visit.

• High-converting booking on your website
• Direct booking from Google Business Profile and Google & Apple Maps
• Discovery on Solv website & app
• Digital registration & intake

During the visit: Patients know when they’ll be seen (up to 46% faster with Solv) and how much it will cost them.

• Support for in-person and telemed appointments
• 2-way chat
• Digital check-in kiosk & QR code
• Mobile waitlist
• Upfront payment

Beyond the visit: Get a 30%+ lift on reviews, patient payments, and rebookings — by maintaining relationships on one familiar text thread.

• Google review collection
• Text-to-pay & autocollection using card on file
• Advanced patient surveys
• Automated & broadcast messaging campaigns
• 2-tap rebooking

Solv is the practice growth copilot for on-demand care.

Our AI-powered platform integrates seamlessly with your EHR, optimizing key workflows across scheduling, intake, reviews, messaging, payments, and insights to create a unified patient experience. Trusted by leading providers like American Family Care, NextCare, and ZoomCare, we’ve powered over 80M visits across our network.  

We reduce staff workload by automating day-to-day communications and tasks while improving the patient experience through convenience and transparency. By streamlining operations and maximizing capacity, we help your practice run more efficiently and profitably. 

• Efficient Admin Operations Management at Scale: Elevate your admin operations capabilities at scale with an accelerator that streamlines communication, providing a powerful solution that lets them effortlessly manage incoming inquiries, ensuring top-notch customer service and efficient operations. 
• Plug & Play Integration: Seamlessly integrate the accelerator with your existing systems and workflows, allowing for a hassle-free setup that quickly enhances your business operations without disrupting your current processes. 
• Flexible & Cost-effective: Choose from a range of engagement models that suit your business needs, providing the flexibility to scale and customize the solution according to your preferences while ensuring cost-effectiveness and affordability. 
• Filter-out Unwanted Interactions: Keep track of all communications while filtering out unwanted interactions from customers. Also, save chat history for reference and compliance with the regulatory requirements.

Built with the patient in mind, Solv has an all-in-one patient engagement solution that is easy to use. Solv's patient marketplace also allows patients to find and book care, driving new patient acquisition and revenue.

• Doesn't require an app, but provides one as an option so that patients can easily re-book future visits
• Patient information saves so it only has to be completed one time and saved to the patient account
• Patients can upload their photo ID, insurance information, sign consent forms, and complete paperwork prior to their arrival
• Patients can track their spot in line upon arrival
• A proven reputation management flow allows you to increase your Google rating and reviews immediate after going live with the product