An admin-controlled audio, video and text chat for customer communications holds the potential to significantly improve outcomes for businesses in the form of – enhanced collaboration, better operational efficiency, improved customer engagement, organized record keeping, strengthened management & a lot more! Yet, many businesses struggle to realize these benefits due to challenges such as feature development, resource allocation, device compatibility, and diversion from core activities.

FIRMINIQ’s industry-agnostic accelerator, InteractIQ eliminates these obstacles, enabling more efficient communication management. It empowers your admin to handle calls and ensure they reach the right person while maintaining organized records. Furthermore, InteractIQ is a highly customizable chat widget offering quick setup, transparent record-keeping, improved responsiveness to customers, and more.

FIRMINIQ is a trusted software product development company specializing in CONNECTED HEALTH. We reduce time to market for companies that use software to either improve their efficiency or generate revenue.

Our skilled team has successfully delivered cloud & mobile applications that helped our clients generate a combined revenue of well over $1 billion in the last 5 years. We take pride in being a trusted tech partner for global clients ranging from innovative start-ups & SMEs to established enterprises.

With our deep technical expertise and customer-centric focus; we help our partners through the entire product lifecycle hand holding from concept to scale. 

Within our strategic offshoring services, we ensure we set-up lean full-stack teams, drawing from our hundreds of business analysts, UX designers, project managers, developers, QA, support engineers & DevOps. Each team is closely tailored in management structure, composition & methodology to the client’s particular needs. 

Our people are central to our success. We recruit & retain excellent technical & creative people & have always had an attrition rate of less than 13%. Our culture is driven by passion, transparency, continuous learning & lots of coffee.

Core Service Offerings:

End-to-end Product Development: Building innovative products that scale with:

• UI/UX Design
• Mobile Development
• Web Development
• Backend & Middleware
• QE

Strategic Offshoring: Scaling engineering efforts as required with:

• Setting-up Scalable Agile Teams
• Staff Augmentation
• Cloud & DevOps: Building infrastructure, boosting development & automating processes with:
• Infrastructure
• DevOps
• Managed Support

Specialization:

Connected Healthcare:  Designing, building & transforming the connected health ecosystem with services in:

Remote Patient Monitoring (RPM)

Wearable & Medical Devices Apps

Secure Data Sharing

For anything & everything related to software development & delivery, drop us a line at info@firminiq.com

Health Systems/ACOs/DSRIPs/CINs

• Reducing patient leakage through SmartMatch decision support and real-time analytics

• Standardizing and streamlining the referral management process across the organization

• Driving operational efficiencies and allowing referral teams to scale more efficiently

PCPs/FQHCs/Dental Practices

• Matching patients with most appropriate providers using SmartMatch decision support

• Closing the feedback loop with specialists and reducing phone calls and faxes

• Increasing patients LTV to ensure they are not lost to competitors after referrals are sent

Specialty Care Organizations

• Increasing referral volume and capturing more revenue using CRM and marketing tools

• Improving customer service with referring providers through automated status reports

• Managing referral network and gaining insight into referral patterns using analytics

ReferralMD delivers proven referral management, patient access and e-consult solutions that help hospitals, health systems, networks, and payers streamline the referral process, decrease patient leakage and improve communication between providers and patients. The enterprise platform matches patients with the most appropriate providers and closes the feedback loop between providers and patients. The solution’s powerful workflow and clinical decision support tools help healthcare providers increase revenue, drive operational efficiencies and improve customer service. To learn more about ReferralMD, please visit www.getreferralmd.com.

• Efficient Admin Operations Management at Scale: Elevate your admin operations capabilities at scale with an accelerator that streamlines communication, providing a powerful solution that lets them effortlessly manage incoming inquiries, ensuring top-notch customer service and efficient operations. 
• Plug & Play Integration: Seamlessly integrate the accelerator with your existing systems and workflows, allowing for a hassle-free setup that quickly enhances your business operations without disrupting your current processes. 
• Flexible & Cost-effective: Choose from a range of engagement models that suit your business needs, providing the flexibility to scale and customize the solution according to your preferences while ensuring cost-effectiveness and affordability. 
• Filter-out Unwanted Interactions: Keep track of all communications while filtering out unwanted interactions from customers. Also, save chat history for reference and compliance with the regulatory requirements.

• Online Scheduling – new patients can book appointments from your website without setting up an EHR patient portal account
• Referral Management – website portal for receiving referrals, customized workflow, automated alerts when referrals need attention
• Patient Communications – automated text/email messages sent to patients triggered at specific steps in the consult or referral journey
• Provider Communications – automated consult and referral status updates sent to sending providers to close the loop between PCPs and specialists
• Fax Management – manage all inbound faxes and push faxed referrals into the referral workflow, ability to split faxes into multiple documents
• Marketing CRM – physician liaisons can document outreach and compare outreach activity with referral volume from their partners
• Market Research – over 7 million providers pre-loaded which allows you to identify new potential referral partners in your target markets
• Referral Analytics – comprehensive suite of analytics to report on all your referral metrics (trends, volume, leakage, service levels, outreach, etc.)

Differentiator 1: All-In-One Platform

• Some vendors offer patient access, referral management, e-consults or CRMs. Our cloud-based platform offers them all plus the following features.
• Real-time analytics across the platform
• Automated workflow and decision support tools
• Automated feedback loop with referring providers
• Automated patient communications via text or email
• Integrated fax management system (port over existing fax numbers)
• Integrated Customer/Partner Relationship Management (CRM/PRM)
• Marketing research tools based on a directory of over 7 million providers

Differentiator 2: Rapid Integration Capabilities

• Our integration engine allows our Integrations Team to quickly deploy system interfaces using APIs, FHIR, HL7, Direct, etc. which is important when implementing the platform for health systems, ACOs and CINs with many EHRs, data warehouses and other third-party systems across their networks.  
• In addition, we comply with the third-party system’s specifications rather than asking the vendor to follow our requirements which streamlines the integration process and reduces cost for the client. 

Differentiator 3: All Healthcare Referrals Supported

• The system is highly configurable and can support all healthcare referral types such as medical, specialty care, therapy, imaging, dental, behavioral health, hospice, home care, etc.  
• The customization in the system allows clients to define their own workflows, referral forms, patient communication templates, and other settings that can be standardized across the organization.