Avia Logo

Products /

Digital Front Door

Digital Front Door

Digital Front Door

Overview


Select which hospital or health system you work at and see a personalized compatibility level.

Avia Summary

o
Digital Front Door is a solution provided by Luma Health which was founded in 2015. It belongs to multiple categories of digital health solutions including Scheduling, Consumer Access & Engagement, Personalized Care, Customer Service, Digital Front Door (DFD), Patient Flow, Health Equity, and Care Transitions.
o
It has 29 verified clients.
o
Digital Front Door integrates with major EMRs such as Epic, Cerner, and Meditech.
o
Some other resource(s) that may be helpful in learning about Digital Front Door include: Mytonomy guide: Selecting a Modern Enterprise Patient Education Solution and A buyer’s guide to conversational AI
DESCRIPTION

Luma's Digital Front Door solutions deliver convenience for patients throughout their journey, while simplifying and automating administrative tasks. Free administrative staff to focus on complex activities as patients arrive to visits appointment-ready.

Luma's Digital Front Door solutions enable healthcare systems to:

  • Optimize market presence with patient feedback management and reputation tools
  • Provide convenient channels for patient scheduling and convenient self-service appointment management
  • Automate incoming referrals to ensure conversion to completed appointments
  • Offer actionable reminders and smart waitlists to seamlessly integrate patient data back into EHR with bidirectional writeback for pre-visit forms, prior authorizations, consents, new patient packets, and more
  • Customize and tailor workflows to manage patient recall and future appointments
  • Enable population health outreach and clinical initiatives with outreach at scale via actionable SMS messages
  • Convert phone calls to EHR-integrated self-service opportunities with Digital Call Deflection
Read more
EHR integration

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Behavioral health, Access +/or revenue cycle, Other
None provided
Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, Allscripts/Eclipsys, Athenahealth, Other
None provided
Use cases and differentiators

  • Patient acquisition
  • Feedback management
  • Reputation management
  • Provide convenient, alternate channels for appointment scheduling and management
  • Website chatbot
  • Self-service patient intake

All Luma products can be utilized in pediatrics. For parents managing multiple children from a single phone number, authentication ensures that communications are about the intended child.

Patients

Healthcare practice administrators

Call centers

  • Convenient to patients who haven't opted to utilize patient portal
  • No log-in screen required, providing access to patients with limited cell phone usage or without smart phones
  • End-to-end referral management
  • ISO/IEC 27001:2022 certification highlights Luma's commitment to security
Company information

Founded in 2015

159.1M total equity funding

Media


Images

edit-media
Actionable Reminders _ Smart Waitlist.png
edit-media
Patient Self-scheduling.png
edit-media
Referral.png
Videos

Referrals
The Wait is Over: Digital Call Deflection
Downloads

media thumbnail
Power of the Platform - Omnichannel Front Door.pdf
media thumbnail
Intake with Luma

Reviews


Filter reviews


Overall Score
5.0

5 reviews


5.0

Features

5.0

Ease of use

5.0

Customer Support

5.0

EHR Integrations

Sort by:
Most Recent
Sort by:
Most Recent
Oldest
Most Helpful

Filter reviews


Reviewer’s Rating
5
4
3
2
1

Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

March 12, 2024

verified

March 12, 2024

Best in Class

We selected Luma because of how advanced and experienced they are with their patient interaction tools. While there are numerous other tools in this space, we felt Luma's sophistication with handling mutliple formats (SMS, MMS, phone, email), languages, and deep EHR integrations, made it best in class.

View more


user image

Tarun Kapoor

Senior Vice President and Chief Digital Transformation Officer, Executive sponsor working with Digital Front Door at Virtua Health

Helpful(0)

February 26, 2024

verified

February 26, 2024

Luma has helped UAMS increase patient volumes via the use of the Digital Front Door.

Using the Digitial Front Door has increased patient engagement and has allowed for the patient to be in the driver's seat of their care. 

View more


user image

Executive sponsor working with Digital Front Door at UAMS Medical Center


Helpful(0)

February 8, 2024

verified

February 8, 2024

Premier digital front door solution

"Premier digital front door solution! After over a year of discovery and vetting multiple vendors, Luma was an immediate stand out as being the most comprehensive solution for our needs. We knew the initial push had to be engaging patients through a seamless communication tool to introduce web and mobile experiences that would build the foundation for future digital endeavors. We were looking for a platform that eliminated the need for disparate processes and technology that would help minimize maintenance and financial commitments, and Luma has delivered that. The customization options allow for quick and seamless updates that we have control over, and when we've needed support from Luma, their team has always been very timely with their responses. Luma is the best well-rounded solution out there, that provides results both for the patient and for the organization."

View more


A verified End user working with Digital Front Door.

Helpful(0)

February 8, 2024

verified

February 8, 2024

Luma helps us remain competitive as we grow.

“The business of healthcare continues to change. We need to support our practices in delivering a digital patient journey, and Luma helps us remain competitive as we grow.”

View more


user image

Rich Weissmark

Vice President Strategic Operations, Executive sponsor working with Digital Front Door
Review Source
:
lumahealth.io/
Helpful(0)

February 8, 2024

verified

February 8, 2024

Speed to impact

“We chose Luma because of their speed to impact. We were looking for a group who would co-design the patient experience with us and hit the ground running.”

View more


user image

Jeff Johnson

VP Digital Business and Innovation, Executive sponsor working with Digital Front Door at Banner Health
Review Source
:
lumahealth.io/
Helpful(0)

Clients


Filter clients


Type
  • Partner

  • Vendor

  • Health System

  • Other

Explore Related Resources
back to top