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Digital Front Door

Digital Front Door

Digital Front Door

Overview


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Avia Summary

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Digital Front Door is a solution provided by Luma Health which was founded in 2015. It belongs to multiple categories of digital health solutions including Scheduling, Consumer Access & Engagement, Personalized Care, Customer Service, Digital Front Door (DFD), Patient Flow, Health Equity, and Care Transitions.
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It has 29 verified clients.
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Digital Front Door integrates with major EMRs such as Epic, Cerner, and Meditech.
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Some other resource(s) that may be helpful in learning about Digital Front Door include: Top Patient Billing and Payment Companies Report | 2023 and Mytonomy guide: Selecting a Modern Enterprise Patient Education Solution
DESCRIPTION

Luma's Digital Front Door solutions deliver convenience for patients throughout their journey, while minimizing administrative burden. Create efficient patient journeys with accessible scheduling, actionable reminders, and EHR-integrated pre-visit forms. Free administrative staff to focus on complex activities as patients arrive to visits appointment-ready. 

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EHR integration

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Behavioral health, Access +/or revenue cycle, Other
None provided
Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, Allscripts/Eclipsys, Athenahealth, Other
None provided
Use cases and differentiators

None provided
None provided
None provided
None provided
Company information

Founded in 2015

159.1M total equity funding

Media


Images

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Actionable Reminders _ Smart Waitlist.png
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Patient Self-scheduling.png
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Referral.png
Videos

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Downloads

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Reviews


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Overall Score
5.0

5 reviews


5.0

Features

5.0

Ease of use

5.0

Customer Support

5.0

EHR Integrations

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Reviewer’s Rating
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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

March 12, 2024

verified
new review

March 12, 2024

Best in Class

We selected Luma because of how advanced and experienced they are with their patient interaction tools. While there are numerous other tools in this space, we felt Luma's sophistication with handling mutliple formats (SMS, MMS, phone, email), languages, and deep EHR integrations, made it best in class.

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Tarun Kapoor

Senior Vice President and Chief Digital Transformation Officer, Executive sponsor working with Digital Front Door at Virtua Health

Helpful(0)

February 26, 2024

verified
new review

February 26, 2024

Luma has helped UAMS increase patient volumes via the use of the Digital Front Door.

Using the Digitial Front Door has increased patient engagement and has allowed for the patient to be in the driver's seat of their care. 

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Executive sponsor working with Digital Front Door at UAMS Medical Center


Helpful(0)

February 8, 2024

verified

February 8, 2024

Premier digital front door solution

"Premier digital front door solution! After over a year of discovery and vetting multiple vendors, Luma was an immediate stand out as being the most comprehensive solution for our needs. We knew the initial push had to be engaging patients through a seamless communication tool to introduce web and mobile experiences that would build the foundation for future digital endeavors. We were looking for a platform that eliminated the need for disparate processes and technology that would help minimize maintenance and financial commitments, and Luma has delivered that. The customization options allow for quick and seamless updates that we have control over, and when we've needed support from Luma, their team has always been very timely with their responses. Luma is the best well-rounded solution out there, that provides results both for the patient and for the organization."

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A verified End user working with Digital Front Door.

Helpful(0)

February 8, 2024

verified

February 8, 2024

Luma helps us remain competitive as we grow.

“The business of healthcare continues to change. We need to support our practices in delivering a digital patient journey, and Luma helps us remain competitive as we grow.”

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Rich Weissmark

Vice President Strategic Operations, Executive sponsor working with Digital Front Door at Gastro Health
Review Source
:
lumahealth.io/
Helpful(0)

February 8, 2024

verified

February 8, 2024

Speed to impact

“We chose Luma because of their speed to impact. We were looking for a group who would co-design the patient experience with us and hit the ground running.”

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Jeff Johnson

VP Digital Business and Innovation, Executive sponsor working with Digital Front Door at Banner Health
Review Source
:
lumahealth.io/
Helpful(0)

Clients


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