Luma's Digital Front Door solutions deliver convenience for patients throughout their journey, while simplifying and automating administrative tasks. Free administrative staff to focus on complex activities as patients arrive to visits appointment-ready.

Luma's Digital Front Door solutions enable healthcare systems to:

• Optimize market presence with patient feedback management and reputation tools
• Provide convenient channels for patient scheduling and convenient self-service appointment management
• Automate incoming referrals to ensure conversion to completed appointments
• Offer actionable reminders and smart waitlists to seamlessly integrate patient data back into EHR with bidirectional writeback for pre-visit forms, prior authorizations, consents, new patient packets, and more
• Customize and tailor workflows to manage patient recall and future appointments
• Enable population health outreach and clinical initiatives with outreach at scale via actionable SMS messages
• Convert phone calls to EHR-integrated self-service opportunities with Digital Call Deflection

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Fabric's In-Person Care Suite improves the experiences of both patients and providers by eliminating duplicate tasks, reducing nurse documentation time, and actively engaging and informing patients throughout their visits. Fabric offers Care Guides for patients to reduce no-shows, cancellations, and to fill unused visit blocks, and improves clinical efficiency. 

Patient Guides:

• Streamlines the experiences of patients and providers through real-time updates and reduced documentation time
• Guides and informs patients throughout their visit
• Reduces nurse documentation time
• Collects patient data while patients wait
• Connects patients with Primary Care Providers (PCPs) prior to discharge
• Expedites the ER and urgent visit process
• Provides patients with visibility into visit progress
• Enables convenient scheduling for follow-up appointments

Perioperative Guides

• Enhances the surgery experience by delivering timely information and outlining next steps to patients
• Offers a comprehensive overview of the surgery journey
• Provides next steps, including patient education, preoperative triage, checklists, etc.
• Answers frequently asked questions 
• Sends automated time-release reminders to help patients stay on track
• Shares surgery-related information with family and friends
• Automates pre-surgery triage to assess surgical risk, improving preoperative preparation and enhancing patient safety

Fabric is a health tech company that powers healthcare providers to move faster, work smarter, and deliver better care through its care enablement system. The system offers three solutions: In-Person Care Suite, Virtual Care Suite, and Engagement Suite. 

Leveraging conversational AI and intelligent adaptive interviews, Fabric unifies virtual and in-person care across intake, triage, routing, and treatment while automating workflows for staff. Built by a team of physicians and clinical informaticists, Fabric protocols uphold excellence in care quality while offering omnichannel access for patients. The results enable clinicians to work 2-10 times faster (dependent on setting), decrease call center volume by 15%, and increase utilization of unfilled visit blocks. 

Some of Fabric’s customers include Luminis Health, OSF HealthCare, MUSC Health, and Intermountain. Fabric is backed by Thrive Capital, GV (Google Ventures), Salesforce Ventures, Vast Ventures, BoxGroup, and Atento Capital.

• Convenient to patients who haven't opted to utilize patient portal
• No log-in screen required, providing access to patients with limited cell phone usage or without smart phones
• End-to-end referral management

• ISO/IEC 27001:2022 certification highlights Luma's commitment to security

Fabric's In-Person Suite is powered by Fabric's Clinical Intelligence Engine, Loom. Loom is a clinical expert system and conversational ai that captures patient data across channels and automated workflows for clinical and administrative staff. Using automated clinical symptom gathering, Loom generates clinical SOAP notes, treatment plans, visit summaries and more. When applied across 2,000+ unique diagnoses, Loom automates 99% of administrative burden for staff and makes clinicians 2-10x faster at providing care. Additionally, Loom offers clinical decision support to providers to uphold the highest levels of care quality. 

Additionally, Fabric's team of expert clinicians builds and maintains our clinical expert system and content in coordination with our Clinical Quality Advisory Council, a team of 14 practicing clinical executives from around the country. Council members perform reviews of Fabric's evidence-based clinical protocols. Additionally, the council supports ongoing quality assurance efforts and helps establish clinical quality best practices for virtual care. The council also guides in-depth studies around the safety, effectiveness, and value of virtual care.

Fabric's In-Person Suite is powered by Fabric's Clinical Intelligence Engine, Loom. Loom is a clinical expert system and conversational ai that captures patient data across channels and automated workflows for clinical and administrative staff. Using automated clinical symptom gathering, Loom generates clinical SOAP notes, treatment plans, visit summaries and more. When applied across 2,000+ unique diagnoses, Loom automates 99% of administrative burden for staff and makes clinicians 2-10x faster at providing care. Additionally, Loom offers clinical decision support to providers to uphold the highest levels of care quality.