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GL Conversational AI Platform for Healthcare

GL Conversational AI Platform for Healthcare

GL Conversational AI Platform for Healthcare

GL Conversational AI Platform for Healthcare
GL Conversational AI Platform for Healthcare

Overview


Select which hospital or health system you work at and see a personalized compatibility level.

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GL Conversational AI Platform for Healthcare is a solution provided by Graphlogic. It belongs to multiple categories of digital health solutions including Scheduling, Consumer Access & Engagement, Personalized Care, Customer Service, Digital Front Door (DFD), Patient Flow, Clinician Burnout, Coding & Documentation, Artificial Intelligence (AI), and Conversational AI.
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Some other resource(s) that may be helpful in learning about GL Conversational AI Platform for Healthcare include: Burned out physicians: AI is here to help and Empowering Nurses: Reducing Clinical Burden with Aiva’s AI Solutions
DESCRIPTION

Graphlogic provides a conversational AI platform that supports chatbots, voice bots, visual avatars, and combinations of these AI solutions. In healthcare, Graphlogic automates patient support processes including appointment scheduling, confirmations, general inquiries, marketing campaigns, and prescription analysis using OCR. The platform's visual integration module allows for API connections to medical CRMs, enabling it to follow specific business workflows.

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EHR integration

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Use cases and differentiators

Inbound requests to be automated

  • Frequently asked questions (FAQ) 
  • Website & mobile app navigation
  • Finding doctors and clinics
  • About healthcare facilities: Locations / Contacts / Operating hours
  • Patient registration
  • Symptom checking before appointments
  • Prescription Drug Information
  • Access to test results
  • Post consultation summary
  • Billing and payments

Outbound Campaigns

– Newsletters

  • Upcoming webinars / podcasts
  • New healthcare facilities
  • Changes in operating hours
  • Media mentions and other news
  • Promotions and special offers

– Service Notifications

  • Confirming / changing / cancelling appointments
  • Waitlisting
  • Reminders to take medication
  • Notifications for loyalty rewards
  • NPS and CSI surveys
  • CSI survey to rate a bot

– Content Marketing Newsletters

  • Educational videos, articles, posts
  • About services
  • About facilities and doctors
  • Competitive advantages
  • Invitations to research surveys
  • Patients 
  • Doctors 
  • Healthcare Contact Centers
  • IT Service providers for Healthcare
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Health Equity

Company information

Media


Images

No images provided

Videos

Become the GL Partner
Voice bot & Chatbot for scheduling and confirming appointments in clinics : dental centers.mp4
Downloads

media thumbnail
GL Healthcare onepager.pdf

Reviews


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Overall Score
5.0

1 review


5.0

Features

5.0

Ease of use

5.0

Customer Support

5.0

EHR Integrations

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Reviewer’s Rating
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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

October 3, 2024

verified
new review

October 3, 2024

Decreasing no-shows with AI automated appointment scheduling and reminders

Having partnered with Graphlogic, we now have an opportunity to provide Conversational AI solutions to healthcare companies within our network. For instance, one of the challenges they face is how to confirm doctor appointments with minimal resources and decrease no-shows. AI chatbots and voice bots from Graphlogic help by reminding patients about upcoming appointments and offering options to confirm, reschedule, or cancel. We see that on average 70-80% of confirmations can be done by the bots. Moreover, AI bots handle general questions from patients ensuring instant support.

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Siripatsorn Chandee

AE, IT / Technical support working with GL Conversational AI Platform for Healthcare

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Clients


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  • Partner

  • Vendor

  • Health System

  • Other

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