Brightside Health

Select which hospital or health system you work at and see a personalized compatibility level.

o

Brightside Health is a solution provided by Brightside Health. It belongs to multiple categories of digital health solutions including Behavioral Health, On-demand Behavioral Health, Improving Engagement & Self-Management, Comprehensive Perinatal Care, Health Equity, Substance Use Disorder Treatment and Recovery, Tele-MAT, ED-based Mental Health Interventions, and ED-based SUD Interventions.

o

Brightside Health integrates with major EMRs such as Epic, athena.

o

Some other resource(s) that may be helpful in learning about Brightside Health include: A Buyer’s Guide to Digital Behavioral Health and Top Digital Behavioral Health Companies Report

DESCRIPTION

Brightside Health provides safe and effective mental health care, for individuals with varying levels of depression, anxiety, and other mood disorders, up to those with suicidal intent.

Product capabilities

Behavioral Health Screening

Brightside Health captures this information as part of its intake assessment process.

AVIA GUIDE

What is behavioral health screening?

Ability to capture patient behavioral health status, inclusive of substance use disorders, using evidence-based assessments.

EHR integration

Integrations

Ambulatory EMR

EHR integration and relevant hardware

Use case dependent

EMRs supported

Epic, athena

Hardware compatibility

Not applicable

Use cases and differentiators

Use case descriptions

Psychiatry with Precision Rx

When appropriate, our clinicians prescribe medication to treat a member's mental health condition, with support from our clinical decision support tool, PrecisionRx. Using proprietary machine learning models, PrecisionRx utilizes up to 200 data points about an individual to surface to our clinicians the medication + dose combination likely to be most tolerable and effective for that patient (from over 1,000 options, excluding all controlled substances).

We then closely follow the member's progress with regular check-ins, anytime messaging, and follow up video sessions, and update our decision support model with what we learn about prescription efficacy and tolerance from each individual.

Therapy

Therapy with Brightside requires active participation from both therapist and patient and includes interactive psychoeducation, reflection, practice planning, and practice–all supported and personalized by an expert therapist that is with the patient every step of the way with live video sessions and anytime messaging. Patients develop skills in 10 progress-adherent interactive lessons, and applications are explored between and during virtual therapy sessions with their therapist.

Suicide Prevention Program

The Suicide Prevention Program is a telehealth program for treating those with elevated suicide risk. This life-saving program, available nationwide, is based on the CAMS framework—a care model backed by 30 years of research and five randomized controlled trials.

A Healthcare study looked at the feasibility and effectiveness of the program as a scalable suicide-specific treatment model:

All patients, on average, experienced declines in depressive symptoms, anxiety symptoms, suicidal ideation frequency, and suicide-specific risk factors.
Patients were offered appointments within 24-72 hours. On average, patients’ initial evaluations were held within 4 days.
80% of patients who met graduation criteria did so within 8 sessions
Nearly 90% of graduating patients stepped-down and remained engaged in ongoing mental health care at Brightside.

Intensive Outpatient Program for Substance Use Disorder

In 2024, Brightside Health launched a virtual intensive outpatient program (IOP) for substance use disorder (SUD) following its acquisition of Lionrock Recovery. IOP addresses SUD needs with structured, cost-effective treatment as an alternative to inpatient care. Offering over 40 treatment hours per month, it includes psychiatry, medication-assisted treatment, three weekly 3-hour group sessions, individual therapy, lab testing, and peer support access. Using evidence-based methods like Unified Protocol, DBT, and CBT, Brightside’s IOP reduces admission rates; supports follow-up after emergency department visit for mental illness (FUM) and follow-up after hospitalization for mental illness (FUH) metrics; HEDIS measures; and tracks outcomes for 100% of patients—adding measurable value for partners.

Enterprise Quality Improvements

Brightside Health is the ideal partner to address issues of access, engagement, escalation, and care gaps.

We take action using partner-focused reporting that includes closed-loop outcomes data to drive optimal revenue, customized dashboards for enhanced visibility, and supplemental data files to bridge quality gaps and support holistic patient care.

Our tiered levels of care help prevent escalations, directing individuals with positive suicidal ideation screens to our Suicide Prevention Program for rapid referrals, while our collaborative approach supports care management referrals as needed. This prevention of escalation, in turn, leads to a reduction in ED admissions and associated cost savings.

We also help reduce ED readmissions and ensure timely, post-discharge follow-up care, including 7- and 30-day FUM, FUH, FUI, and FUA, transitions of care episodes, and engagement lists to facilitate proactive outreach. These services ensure necessary care continuity and also help health systems and payers achieve related objectives and measures (e.g., HEDIS, STAR).

Pediatric use cases

In 2024, Brightside Health began serving teens aged 13 and up. Our expert providers are equipped to address the unique needs of teens, offering treatment options for conditions ranging from mild to severe. Teens benefit from therapy or a combination of therapy and psychiatry, with weekly video sessions, evidence-based skill-building, and progress tracking through the Brightside Health app. Additionally, we provide extensive support for caregivers, empowering families throughout the treatment journey.

Users

People aged 13 and up. Covered by insurance, and available direct to consumer, via a provider's referral, and through care coordination partnerships with medical clinics, hospital systems, health systems, payors, accountable care organizations, EAPs, etc.

Differentiators vs internal options

Brightside has developed a purpose-built EHR that incorporates anytime messaging, best practices, advanced workflow, risk assessment, strong security protocols, and clinical decision support to help providers effeciently and securely practice to the top of their license.

Differentiators vs competitors

At Brightside Health, we have developed innovative solutions that address the full spectrum of mental health needs, particularly for underserved and high-severity populations. Our comprehensive telepsychiatry platform seamlessly integrates with health plans, hospitals, and referral networks, delivering accessible, high-quality care tailored to conditions ranging from mild to severe, including elevated suicide risk and substance use disorders.

Our comprehensive platform stands out as the only telemental health provider specifically designed to treat complex, hard-to-manage cases, offering appointments within 24 hours. Our tiered levels of care enhance this approach by directing individuals with positive suicidal ideation screens to our Suicide Prevention Program for rapid referrals, reducing emergency department admissions and readmissions.

In line with our commitment to supporting high-risk populations, Brightside serves teens and collaborates with Medicaid, Medicare, and Exchange plans to ensure that care reaches those who need it most. Our partner-focused reporting includes closed-loop outcomes data to drive optimal revenue, customized dashboards for enhanced visibility, and supplemental data files that bridge quality gaps and support holistic patient care.

Among our proprietary innovations is PrecisionRx, a groundbreaking tool that analyzes hundreds of individual data points to recommend medications with the highest likelihood of effectiveness and tolerance. This clinical decision support tool allows our providers to optimize medication choices from the outset, resulting in a 70% response rate for first-cycle treatments—double the industry standard. Additionally, we leverage AI-driven tools to streamline remote patient monitoring, risk assessment, and both patient and clinical workflows, enhancing provider efficiency, reducing burnout, and enabling our clinicians to focus on delivering high-quality, personalized care.

We are also committed to peer-reviewed research, having published 12 studies to date. Example results include:

A study in BMC Psychiatry showed that 86% of patients using PrecisionRx with remote monitoring achieved clinically significant improvement at 12 weeks, and 71% reached remission, underscoring the tool’s effectiveness in improving patient outcomes.
Research published in Cureus revealed that nearly 80% of patients on Brightside Health’s platform experienced a meaningful reduction in symptoms, compared to 52% of those receiving treatment as usual, highlighting the effectiveness of Brightside Health’s care model.
Brightside Health’s latest research, published in JMIR Mental Health, demonstrated that OpenAI’s GPT-4 can predict mental health crises with similar accuracy to trained clinicians, but with higher sensitivity and lower specificity. This highlights the potential of AI to enhance clinical decision making and improve the speed and quality of care and reinforces Brightside Health’s approach to leveraging AI and data to deliver more effective mental health treatment.
In JMIR Formative Research, Brightside Health examined results from over 8,500 U.S.-based adults who either received at least 12 weeks of treatment, or engaged on our platform without receiving care. Among participants, those receiving care through Brightside Health’s Suicide Prevention Program were 4.3 times more likely to experience remission than the control group.