Psychiatry with Precision Rx

When appropriate, our clinicians prescribe medication to treat a member's mental health condition, with support from our clinical decision support tool, PrecisionRx. Using proprietary machine learning models, PrecisionRx utilizes up to 200 data points about an individual to surface to our clinicians the medication + dose combination likely to be most tolerable and effective for that patient (from over 1,000 options, excluding all controlled substances). 

We then closely follow the member's progress with regular check-ins, anytime messaging, and follow up video sessions, and update our decision support model with what we learn about prescription efficacy and tolerance from each individual.

Therapy

Therapy with Brightside requires active participation from both therapist and patient and includes interactive psychoeducation, reflection, practice planning, and practice–all supported and personalized by an expert therapist that is with the patient every step of the way with live video sessions and anytime messaging. Patients develop skills in 10 progress-adherent interactive lessons, and applications are explored between and during virtual therapy sessions with their therapist.

Suicide Prevention Program

The Suicide Prevention Program is a telehealth program for treating those with elevated suicide risk. This life-saving program, available nationwide, is based on the CAMS framework—a care model backed by 30 years of research and five randomized controlled trials. 

A Healthcare study looked at the feasibility and effectiveness of the program as a scalable suicide-specific treatment model:

• All patients, on average, experienced declines in depressive symptoms, anxiety symptoms, suicidal ideation frequency, and suicide-specific risk factors.
• Patients were offered appointments within 24-72 hours. On average, patients’ initial evaluations were held within 4 days. 
• 80% of patients who met graduation criteria did so within 8 sessions 
• Nearly 90% of graduating patients stepped-down and remained engaged in ongoing mental health care at Brightside.

Intensive Outpatient Program for Substance Use Disorder

In 2024, Brightside Health launched a virtual intensive outpatient program (IOP) for substance use disorder (SUD) following its acquisition of Lionrock Recovery. IOP addresses SUD needs with structured, cost-effective treatment as an alternative to inpatient care. Offering over 40 treatment hours per month, it includes psychiatry, medication-assisted treatment, three weekly 3-hour group sessions, individual therapy, lab testing, and peer support access. Using evidence-based methods like Unified Protocol, DBT, and CBT, Brightside’s IOP reduces admission rates; supports follow-up after emergency department visit for mental illness (FUM) and follow-up after hospitalization for mental illness (FUH) metrics; HEDIS measures; and tracks outcomes for 100% of patients—adding measurable value for partners.

Enterprise Quality Improvements

Brightside Health is the ideal partner to address issues of access, engagement, escalation, and care gaps.

We take action using partner-focused reporting that includes closed-loop outcomes data to drive optimal revenue, customized dashboards for enhanced visibility, and supplemental data files to bridge quality gaps and support holistic patient care.

Our tiered levels of care help prevent escalations, directing individuals with positive suicidal ideation screens to our Suicide Prevention Program for rapid referrals, while our collaborative approach supports care management referrals as needed. This prevention of escalation, in turn, leads to a reduction in ED admissions and associated cost savings.

We also help reduce ED readmissions and ensure timely, post-discharge follow-up care, including 7- and 30-day FUM, FUH, FUI, and FUA, transitions of care episodes, and engagement lists to facilitate proactive outreach. These services ensure necessary care continuity and also help health systems and payers achieve related objectives and measures (e.g., HEDIS, STAR).

In 2024, Brightside Health began serving teens aged 13 and up. Our expert providers are equipped to address the unique needs of teens, offering treatment options for conditions ranging from mild to severe. Teens benefit from therapy or a combination of therapy and psychiatry, with weekly video sessions, evidence-based skill-building, and progress tracking through the Brightside Health app. Additionally, we provide extensive support for caregivers, empowering families throughout the treatment journey.

People aged 13 and up. Covered by insurance, and available direct to consumer, via a provider's referral, and through care coordination partnerships with medical clinics, hospital systems, health systems, payors, accountable care organizations, EAPs, etc.

Teladoc Health enables health systems to offer virtual care services across the care continuum – from ambulatory care to emergent care to inpatient care, and even care in the home.

Inpatient Care

Partnering with Teladoc Health empowers hospitals to deliver an intuitive, seamless new standard of inpatient care. Hybrid care models – those that leverage both in-person and virtual care when appropriate – allow hospitals and health systems to build more robust care teams around every patient, allowing bedside staff to focus on the most critical patient needs.

• Expand capacity and capabilities: Increase staff-to-patient ratios, augment staff coverage during volume surges, reduce burnout and expand staff training opportunities. Specialists can virtually consult during inpatient emergency situations and intensive-care locations, adding expertise and guidance for in-person staff. 
• Increase satisfaction: Clinicians and staff appreciate the convenience, added support and improved efficiency. Patients appreciate the simplicity, ease, safety and added attention that comes from a hybrid care experience. 
• Drive financial stability: An enterprise-wide approach to virtual care can help address some of the core issues that challenge financial stability. Maximize the value of your existing digital investments and drive operational efficiencies and cost-savings at scale.  

Virtual services can include:

• Medical specialties and subspecialties including behavioral health, cardiology, diabetes, infectious disease, nephrology, neonatology, neurology, oncology, pulmonology, palliative care, physical and occupational therapy 
• Virtual nursing 
• Administrative support 
• Pharmacy 
• Social services 
• Scheduling, admissions and discharge 
• Imaging 
• Interpretive services, including over 260 languages 
• Provider virtual consults 
• Virtual rounding/telerounding 
• TeleICU visits 
• Virtual sitting/Telesitting 
• Remote patient monitoring 

Emergent Care

Teladoc Health can help hospitals and health systems increase access to life-saving care by enabling immediate access to specialists when the minutes matter most. With quick, timely diagnoses provided through our easy-to-use connected care solutions, emergent care departments can help save lives and increase recovery likelihood for more patients.

• Deliver timely treatment to more patients: Allow patients to be seen within minutes to help determine the best treatment pathway. Increase coverage and response time to most appropriately manage acuity levels. Expand access to a broader range of capabilities, resources and treatments. 
• Meet your mission: Ensure your capabilities and capacity match the needs of the people you are serving. Providing around-the-clock access to high-quality care for emergent patients helps improve health outcomes. 
• Scale for growth: Employ models that can scale up or down as needs change. Virtually connect to specialists inside and outside the health system. 

Virtual services can include:

• Behavioral health 
• Cardiology 
• Critical care 
• Diabetes 
• Infectious disease 
• Oncology 
• Neonatology 
• Neurology/Telestroke 
• Pharmacy 
• Physician services 
• Provider virtual consults 

Ambulatory Care

Hospitals and health systems need an experienced virtual care partner that can help them find solutions to long wait times, barriers to care, workforce burnout, care coordination and data integration issues — and help reduce unnecessary emergency room visits, hospital readmissions and disease advancement. Managing ambulatory services through Teladoc Health’s Solo solution allows you to integrate data and connect workflows using your existing EHR to build a longitudinal view of your patients. 

• Improve adherence: 24/7 ambulatory capabilities with personalized patient support can help improve adherence and reign in the impact and progression of chronic conditions. 
• Reduce care fragmentation: Extending your footprint into ambulatory settings can reduce care fragmentation and help you maintain a competitive advantage in your market. 
• Leverage existing technologies: The flexibility of Solo allows you to leverage your existing technologies and invest in virtual ambulatory services at your own pace. 

Virtual services can include:

• Administrative Support 
• 450 Medical Subspecialties including: Behavioral health, cardiology, diabetes, infectious disease, nephrology, neurology, oncology, pediatrics, pulmonology, physical and occupational therapy 
• Home health
• Palliative care 
• Pharmacy 
• Rehabilitation 
• Crisis assessments 
• Education and coaching 
• Provider consults 
• Remote patient monitoring 
• Scheduling 
• Virtual visits

Teladoc Health enables many children’s hospitals across the country to deliver virtual care across the continuum. 

Hospitals & Health Systems. 

Teladoc Health also offers solutions for Employers and Health Plans.