Intermedia Unite UCaaS + CCaaS

1. Streamlined Inbound Patient Communications:

Multichannel Support:

Intermedia supports various communication channels, including phone, email, and text, allowing patients to easily connect with healthcare providers. 

EHR Integration:

Intermedia can integrate with popular EHR systems, enabling intelligent call routing and quick access to patient records. 

Self-Service Options:

Patients can complete simple tasks themselves, reducing the burden on healthcare staff. 

2. Efficient Handling of Patient Calls:

Quick Verification:

Intermedia can integrate voice calls with EHR systems for swift patient verification and record retrieval.

Improved Staff Productivity:

By streamlining the call handling process, Intermedia can enhance staff productivity and response times. 

Cloud platforms also ensure regulatory compliance and security across all of your team’s communications.

The total cost of ownership is lower for cloud phone systems than for on-premise exchanges.

Cloud communications open up improved avenues for patient engagement and education.

Cloud healthcare phone systems simplify and enhance collaboration among care teams, including those with multiple offices and remote workers.

Intermedia offers communication and collaboration solutions that enhance and extend the functionality of Electronic Health Records (EHRs), rather than replacing them. Intermedia focuses on improving workflows, communication, and patient care, often by integrating with EHR systems to facilitate data exchange and streamline interactions. EHRs, on the other hand, are primary systems for managing patient health data, documentation, and clinical workflows.