Communicate how you want,
wherever you are!
Work securely, productively, efficiently, and intelligently from anywhere while building stronger customer relationships

Business Phone
Stay connected no matter where your office is. 90+ features, including HD voice and unlimited domestic calling (Canada, US and PR).

Video Conferencing
Secure 720p HD audio/video meetings from a conference room or remotely with screen sharing, interactive presentation tools, and an intelligent virtual assistant.

Team Chat
Break away from your inbox. Communicate with coworkers in real-time with individual and team chat.

File Management
Share and collaborate on files securely from any location. Full file management including real-time backup and restore.

Every call matters, and with CommPeak Dialer, your call center can unlock its full potential.

Designed to streamline operations, CommPeak Dialer helps eliminate inefficiencies like idle time, guesswork, and repetitive tasks.

By automating key processes and using predictive dialing, your agents can focus on what truly matters - engaging with customers and building lasting relationships.

The Predictive Dialer ensures agents spend less time waiting for calls to connect and more time speaking with patients, maximizing productivity throughout the day. 

In addition, CommPeak Dialer integrates seamlessly with leading CRM platforms, providing real-time data syncing and personalized engagement to enhance your communication efforts. 

The system also supports omnichannel communication, enabling your team to connect via SMS and messaging apps for consistent, unified interactions across all platforms. 

With intelligent features like dynamic caller ID management, skills-based matching, and automated post-call SMS, CommPeak Dialer goes above and beyond to ensure every connection is productive and impactful. 

By leveraging machine learning and AI, it fine-tunes calling strategies to optimize efficiency and boost results. 

With fewer abandoned calls, tailored lead prioritization, and real-time insights, CommPeak Dialer transforms your call center into a high-performing hub, ready to drive greater success.

CommPeak is a global leader in cloud-based business communication solutions, providing tools like VoIP, SMS, predictive dialers, and omnichannel platforms. Our innovative services help businesses streamline operations, boost engagement, and achieve unparalleled communication efficiency.

Intermedia offers communication and collaboration solutions that enhance and extend the functionality of Electronic Health Records (EHRs), rather than replacing them. Intermedia focuses on improving workflows, communication, and patient care, often by integrating with EHR systems to facilitate data exchange and streamline interactions. EHRs, on the other hand, are primary systems for managing patient health data, documentation, and clinical workflows. 

Integrated Platform:

Intermedia delivers both UCaaS and CCaaS solutions through a single, customizable platform, which streamlines operations and enhances the customer experience. 

High Availability:

Intermedia boasts a 99.999% uptime SLA. 

Product Quality:

Customers rate Intermedia's product quality highly, ranking it among the best in its category. 

NPS Score:

Intermedia's technical support boasts a strong Net Promoter Score (NPS) of 84, indicating high customer satisfaction. 

Customer Focus:

Intermedia prioritizes understanding and meeting the needs of both customers and partners. 

Customer Support:

Intermedia provides comprehensive customer support resources, including a knowledge base, training videos, and customer success managers. 

* Rules and Lead Prioritization:

Set rules based on time zones, agent availability, and lead statuses.

Build dynamic groups of leads and assign custom scores to prioritize high-value prospects.

* Skills-Based Matching:

Match leads to agents by language, experience level, and more.

* Enhanced Dialing Strategies:

 - Dynamic Caller ID Management: Ensure higher answer rates by displaying local or custom caller IDs based on the recipient’s location or other criteria.

 - Post-Call SMS Delivery: Automate follow-ups by sending personalized SMS immediately after a call.

Fine-Tuned Redialing Protocols: Optimize redialing sequences with rules that avoid call fatigue and prioritize high-probability connections.

 - Sequence Control: Adapt call attempts dynamically based on lead scoring, past interactions, and agent availability to maximize efficiency.

 - Adjusted Call Ratios Powered by ML and AI: Automatically balance call ratios using machine learning and artificial intelligence for improved dialing precision and efficiency.

 - Lower Idle Time: Minimize agent downtime and ensure constant engagement with live prospects to reach up to five times more leads.