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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
CipherOutreach
CipherOutreach

0 review

Categories

Solutions

Description

Product Description:

Communicate how you want,
wherever you are!
Work securely, productively, efficiently, and intelligently from anywhere while building stronger customer relationships

Business Phone
Stay connected no matter where your office is. 90+ features, including HD voice and unlimited domestic calling (Canada, US and PR).

Video Conferencing
Secure 720p HD audio/video meetings from a conference room or remotely with screen sharing, interactive presentation tools, and an intelligent virtual assistant.

Team Chat
Break away from your inbox. Communicate with coworkers in real-time with individual and team chat.

File Management
Share and collaborate on files securely from any location. Full file management including real-time backup and restore.

About S3 Technology Group:

None provided

Product Description:
With [CipherOutreach](https://info.cipherhealth.com/AVIA_CipherOutreach), health systems scale targeted and purposeful outreach across the continuum of care – encompassing preventive outreach, post-discharge and post-visit follow up, episodic outreach, and care recordings. Ranked as the KLAS Category Leader for Patient Outreach in 2018 and 2019, CipherOutreach's automated call and text programs ensure that all patients receive proactive outreach during critical care transitions. By helping healthcare providers deliver the right care, in the right place, by the right person, CipherOutreach empowers teams across the entirety of the care continuum to deliver a tailored and unified experience to their patients.
About CipherHealth:
CipherHealth is a proven technology partner committed to enhancing communication and coordination throughout the patient journey. CipherHealth’s suite of patient engagement software empowers healthcare organizations to foster meaningful connections to ensure the best possible outcomes for staff members, patients, and their loved ones.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

1. Streamlined Inbound Patient Communications:

Multichannel Support:

Intermedia supports various communication channels, including phone, email, and text, allowing patients to easily connect with healthcare providers. 

EHR Integration:

Intermedia can integrate with popular EHR systems, enabling intelligent call routing and quick access to patient records. 

Self-Service Options:

Patients can complete simple tasks themselves, reducing the burden on healthcare staff. 

2. Efficient Handling of Patient Calls:

Quick Verification:

Intermedia can integrate voice calls with EHR systems for swift patient verification and record retrieval.

Improved Staff Productivity:

By streamlining the call handling process, Intermedia can enhance staff productivity and response times. 

Pediatric use cases:

Cloud platforms also ensure regulatory compliance and security across all of your team’s communications.

The total cost of ownership is lower for cloud phone systems than for on-premise exchanges.

Cloud communications open up improved avenues for patient engagement and education.

Users:

Cloud healthcare phone systems simplify and enhance collaboration among care teams, including those with multiple offices and remote workers.

Description:

None provided

Pediatric use cases:
CipherOutreach can be tailored to the specific needs of pediatric patients and their families with automated calls and texts that provide an impactful and cost-effective way to scale proactive engagement. Family members or caregivers that indicate a concern receive timely issue resolution from the appropriate care teams via real-time alerts and reporting dashboards, which enable organizations to identify and prioritize opportunity areas for care delivery process improvement.
Users:

None provided

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, eClinicalWorks, Other, Allscripts/Eclipsys, Athenahealth, CPSI, Healthland, MEDHOST

Hardware Compatibility:

None provided

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Client Types

Differentiators

Differentiators vs EHR Functionality:

Intermedia offers communication and collaboration solutions that enhance and extend the functionality of Electronic Health Records (EHRs), rather than replacing them. Intermedia focuses on improving workflows, communication, and patient care, often by integrating with EHR systems to facilitate data exchange and streamline interactions. EHRs, on the other hand, are primary systems for managing patient health data, documentation, and clinical workflows. 

Differentiators vs Competitors:

Integrated Platform:

Intermedia delivers both UCaaS and CCaaS solutions through a single, customizable platform, which streamlines operations and enhances the customer experience. 

High Availability:

Intermedia boasts a 99.999% uptime SLA. 

Product Quality:

Customers rate Intermedia's product quality highly, ranking it among the best in its category. 

NPS Score:

Intermedia's technical support boasts a strong Net Promoter Score (NPS) of 84, indicating high customer satisfaction. 

Customer Focus:

Intermedia prioritizes understanding and meeting the needs of both customers and partners. 

Customer Support:

Intermedia provides comprehensive customer support resources, including a knowledge base, training videos, and customer success managers. 

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Keywords

Images

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Videos

1 of 1

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No videos provided

Downloads

No content provided

No content provided

Alternatives

Company Details

Founded in 2009

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