Non-Emergency Medical Transportation (NEMT)

Each year in the United States, nearly 4 million people miss a combined 24 million appointments due to lack of transportation. These missed appointments result in nearly $150 billion in avoidable downstream costs. Poor access to transportation leads to increases in length of stay; higher readmission rates; increases in total medical cost; reduced continuity of care; ineffective CM/DM efforts; and lower patient satisfaction. Health care outcomes are also influenced by social and environmental factors (SDOH) every bit as much as clinical interventions. Since 2016, Kaizen Health has been helping top health care organizations improve the experience of accessing non-emergency medical transportation on behalf of their patients and other stakeholders. We are a technology and healthcare logistics firm committed to fostering health and wellness by connecting people, products, and services. We pair our HIPAA/HITRUST/SOC 2 compliant platform with a nationwide network of transportation and logistics partners to assist clients with addressing challenges across the SDOH spectrum. While our technology and our approach to service are very much our own, we strive to make our services appear to the end user as an extension of the experience of clinical care. This means full white-labeling, custom messaging, and a user-facing experience informed by the objectives and expectations of our provider partners. The result? A better patient experience, superior continuity of care and facility utilization, reduced administrative burden, and better health outcomes.

Roundtrip is the leading transportation marketplace for healthcare. Patient rides of any kind (ride-share, medical sedans, wheelchair vans, ambulance rides) can all be ordered through our HIPAA-compliant platform. We are able to authorize rides on behalf of care staff and facilitate payment by whichever payment source works best for that patient for that ride. We rapidly improve hospital discharge efficiency while reducing costs and time spent ordering rides. We also help millions of patients access health appointments when they wouldn't have otherwise have the options. In addition to rides in between medical settings, we are also able to provide rides for population health and SDOH reasons. Food access, community centers, and more can be destinations for approved patients.

THE BIG IDEA​, ​and where Metix stands out, is our unique capability to digitize high acuity monitoring and seamlessly combine clinical, operational and demographic data with administrative requirements and processes. We use proven monitoring practices, sensors and techniques to capture the relevant monitoring and patient data. Using our secure real time telemetry, Metix compiles and transmits patient data and reports to streamline/automate administrative tasks cutting administrative time for patients transfers and ward monitoring related tasks by up to 60%. Coremed is a high acuity monitor that continuously transmits location, ECG, Capnography, BP, Pulse Oximetry, Heart Rate and Temp at ICU specitivity creating a living and detailed clinical picture. This picture, along with Metix’s communication tools, creates an opportunity for physicians to be involved throughout the patient journey, providing improved clinical support to clinical teams and significant assurance to patients.