Bright.md is accessed via SSO with EHR portal credentials. Patient interviews are available on-demand from a mobile or desktop with just a 3G connection, in English and Spanish.

Bright.md provides an asynchronous virtual care solution in which a patient completes an online symptom assessment, which is reviewed by a provider who recommends a treatment plan and diagnosis. Data required for treatment is collected via a series of clinical interview questions that the patient provides answers to via multiple choice, open text, or by uploading a photo relative to their concern. Allergies, medications, and problem list for the patient is brought in from the EHR and made visible to the provider who is providing treatment.

Bright.md translates the patient interview into a chart-ready SOAP note and makes it readily available via MDM interface for integration as an encounter in the EHR. Bright.md presents all necessary information for the provider to confirm the diagnosis, change the diagnosis, or escalate the patient to a higher modality of care if they feel that treatment cannot be provided asynchronously.

Technical support is provided to our health system customers directly. We offer 24/7 support for our provider users and program administrator users.

Bright.md is staffed by health system providers, typically using a centralized care team that manages virtual visits. We can support multiple provider pools that may specialize in certain types of conditions, so patients awaiting treatment are segmented by condition.

Bright.md provides in-depth reporting to our customers to measure their utilization and success over time. Specific reporting metrics include: Provider efficiency Interview utilization Common diagnoses Patient satisfaction and feedback Prescription volumes Escalation rates

Bright.md provides the software solution for health systems to treat 130+ diagnoses virtually, without the use of video (asynchronous telehealth). Patients complete an on-demand interview at any time that captures a thorough symptom assessment while ruling out potentially emergent conditions, just like a face-to-face visit with a clinician. Patients receive questions based on their answers, and if an emergent condition is suspected, the patient is escalated out, with recommended next steps configured by your system. Clinical decision support provides a recommended diagnosis and treatment plan derived from evidence-based guidelines, along with a SOAP formatted chart-note logged as an encounter in your EHR—allowing providers efficiency while preserving autonomy and clinical judgment. Once the provider completes the asynchronous visits, the patient receives a complete after visit summary with treatment instructions and education, along with any prescriptions sent electronically to their preferred pharmacy.

HRS empowers patients to share biometric and health data in real time with their care team. This ranges from the HRS Kit experience, which features an HRS tablet and Bluetooth-enabled peripherals like a scale, pulse oximeter, blood pressure monitor, glucometer, and thermometer. Additionally, cellular-enabled devices (scale, BP monitor, pulse oximeter, glucometer) are available, and for higher acuity care settings, continuous monitoring supports site-of-care transitions and real-time tracking (see other HRS products for more information). HRS also facilitates seamless communication between the patient and clinician through multi-user video calling, bidirectional voice, and text messaging feature. The platform further enhances patient care with educational content, symptom surveys, and medication reminders.

HRS provides a robust suite of analytics to support program success and optimize operations. The platform features patient vital sign algorithms for risk stratification, allowing organizations to set custom alert parameters. Based on these parameters, the system automatically stratifies patients by acuity, from highest to lowest risk. For patients who fall outside of set thresholds or are deemed higher risk, the system generates alerts for clinicians or displays a visual alert within the portal.

HRS' RPM solutions supports on-demand bidirectional voice, video, and messaging – as well as multi-user video calling.

HRS provides a comprehensive offering, built at a third grade reading level, with large iconography, to support the needs of patients of a wide range of literacy levels and ensure that we increase access to care. HRS also supports 16 different languages as part of our solution.

HRS supports over 90+ diagnoses with the clinical content already built, developed and ready to use out of the box. All care plans and symptom surveys are customizable should you wish to adjust or leverage your own questions instead of HRS' questions.

HRS uses bidirectional integrations with a multitude of EMR vendors and supports active integrations with more than a dozen of the top EMR softwares.

HRS offers a complete logistics and inventory management service, including patient onboarding and offboarding, virtual wound consults, reimbursement consulting, 24/7/365 technical support, clinical monitoring, and a comprehensive client success network to help tailor your program and assist your team with all things HRS.

Partnership with HRS grants our partners access to more than 1,800 educational videos and quizzes that can be uploaded onto a patient’s care plan and tablet. HRS also provides disease specific content, curated to provide the highest quality health education for our partners.

The content on the HRS platform, including patient focused symptom surveys, are built at a third grade reading level, and available in 16 different languages.

HRS provides IVR/Automated Calling as part of our solution, allowing patient questionnaires to be delivered through this method of communication.

The HRS platform offers selected multi-linguistic capabilities (16 Languages) to engage and communicate with patients in a manner most comfortable for them.

HRS connects patients and clinicians through multiuser video calls, in addition to to bidirectional voice and text messaging features. HRS offers texts to speech, large fonts, automated calling and response (IVR), and provides an easy to use, equitable platform.

HRS tablets are equipped with data connectivity, so patients are not required to have WiFi access. HRS leverages a dynamic suite of data carriers such as AT&T, Verizon, and the government sponsored AT&T FirstNet Emergency Responder Network on Band 14. HRS also offers cellular-enabled peripherals in addition to Bluetooth peripherals.

HRS peripherals are tested for all skin colors, to ensure equitable access for all.

HRS includes pathways tied to managing whole person care, including patient activation, SDoH, Health Literacy, and offers tools to manage against the full continuum of care.

HRS is SOC2 Type II Certified. HRS maintains HIPAA and HITECH Act compliant security standards.

HRS offers accessible and equitable products, including cellular capabilities in all of our products.

HRS supports 16+ languages, and offers RPM services internationally, accommodating the nuances of the markets we serve.

HRS provides dedicated user support, available 24x7x365, with all content developed at a 3rd grade reading level, and ease of use at the forefront, with the average patient age at 73 years old.

The HRS platform is built for a diverse population, and offers selected multi-linguistic capabilities (16 Languages) to engage and communicate with patients in a manner most comfortable for them. All educational content shared is inclusive of all cultures and races.