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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Care Angel
Care Angel

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Categories

Solutions

Description

Product Description:
**Care Angel** is designed to meet patients where they are technologically, linguistically and culturally to maximize engagement. Starting with a simple phone call, supported by text, chat, Whatsapp and other familiar communication modalities that will encourage engagement and continuous health improvement, we remove 100% of technology barriers. Angel effectively communicates with hard-to-reach populations through personalized conversations, improving patient care management, care coordination and care plan adherence. Payers and providers optimize HEDIS/STAR performance, improve care quality, patient satisfaction and ROI and outcomes. Our solution boasts higher than average engagement, with sustained annual performance at 86% engagement, 63% reduction in avoidable ER visits and cost savings of $496k / 1,000 patients among a blend of high and rising risk populations that includes low income. Administratively, our solutions enables clinicians to practice at the top of their license through our real-time alerting system that does not disrupt existing workflow.
About EmpowerHealth (fka Care Angel):

A digital health engagement service. Meet Angel, the World’s First AI & Voice Powered Virtual Nurse Assistant managing entire at-risk populations at scale.


Angel is powered by an award winning, omni-channel, monitoring, care management & care coordination Solution in one complete platform.


With 85% of healthcare costs going to managing chronic conditions, Angel helps solve some of the biggest challenges in healthcare.


- Poor Engagement

- Cost & Complexity Barriers

- Poor Adherence

- Data Silos


Angel partners with payers/providers/health systems, MCO’s, MSO’s, ACO's and Pharma to engage, monitor and manage high risk / rising risk populations such as Medicare/Medicaid for chronic conditions, post discharge and social determinants of healthcare.


- Angel enables the most effective, efficient and scalable way to close gaps in care, reduce risk, admissions, readmissions, and significantly improve clinical, HEDIS, CAHPS, STAR and financial ROI outcomes by 10X+.


- Angel extends clinical team capacity by 7X+ when she takes over repetitive, robotic-like tasks such as telephonic engagement. Angel reaches and manages all, regardless of technology, with the most comprehensive high touch, easiest to use, lowest cost solution in the market.


- Angel allows nurses and care managers to save ~50% of their time and practice at the top of their license, focusing only on the neediest patients.


- Angel maximize engagement via highly personalized, clinically intelligent and evidence-based Care Conversations starting with a phone call (Care Call) and combines it with CareText, CareApp, CareChat, CareMail and CareFax to make timely data actionable, while dissolving data silos.


- Angel’s powerful Care Conversations Engine gather vitals, well-being measures, nudges, educates and assists with care plan/medication adherence, appointments, referrals, transportation and important reminders as needed. 

Product Description:

The Mytonomy Cloud for Healthcare is an end-to-end enterprise platform to educate and engage patients from Discovery to Recovery with high-quality video content and intelligent engagement. 

We are both a content producer and a cloud software provider, enabling unique benefits.

  • Mytonomy produces evidence-based, cinematic quality, microlearning patient education (short 1 to 3-minutes) via 4000 broadcast ready videos today (and growing). We also produce appealing and consumer friendly written materials that drive engagement and are fully harmonized with our video patient / member education library.
  • We deliver our content, your content and any 3rd party content to patients on behalf of the provider, through our modern, cloud-based streaming platform that has unique engagement capabilities throughout.
  • Providers can upload additional videos or handouts at any time and these are delivered alongside Mytonomy's award-winning libraries, spanning ALL major conditions and procedures such as Ortho, Cardiac, Oncology, Neuro, Labor and Delivery, GI and much more. 

Mytonomy's studio can easily update and change any off-the-shelf content to personalize and tailor the solution to meet your organization's needs.

  • Our easy-to-use user interface leads to high user engagement rates, forming a foundation for your patient shared-decision making, marketing outreach and digital front-door, or enterprise-wide patient education and engagement approach that modernizes ambulatory and inpatient pre/post visit preparation and discharge. 

We routinely help clients consolidate legacy education vendors and replace them with Mytonomy's single platform helping to reduce unnecessary costs and modernize.

Mytonomy goes beyond white-labeling to tailor and personalize the libraries to your institutional needs. 

  • We support any level of tailoring needed by your institution. We come out of the box with highly diverse content that supports Diversity, Equity and Inclusion (DEI) goals.

Mytonomy Cloud for Healthcare can be used as a stand-alone portal or integrated with your EHR or CRM to trigger content automatically.

  • No app to download, as Mytonomy's entire solution is mobile-responsive enabling patients to participate in their decision-making or to receive better discharge and recovery instructions. 
  • All 24/7 on any device at any time including smart TV's, Tablets, Phones and Computers. 

At the end of the day, Mytonomy is helping to drive a better experience and healthier outcomes at home or in the hospital/clinic.

About Mytonomy:

Mytonomy, based in Bethesda, MD, is a leading cloud solutions provider for health education and engagement. The company leverages the power of content streaming AI-driven patient/provider communication and intelligent engagement to save time, improve outcomes, reduce costs, and increase volumes. 

Mytonomy Cloud for Healthcare is used at 100+ hospitals and 200+ clinics, including 6 of America’s Top Academic Medical Centers. The enterprise platform provides a seamless, consumer-like experience across the entire patient journey covering all major medical conditions: pre/post procedure, ambulatory, inpatient, and at-home care. The solution fully integrates with all major EHR systems and supports initiatives such as Virtual Nurse, Remote Monitoring and Hospital at Home with Content-As-A Service.

Mytonomy was recently named by Newsweek as one of the top 400 Digital Health Companies in the world. Previously, it was named to the Deloitte Fast 500 list of the fastest-growing SaaS companies in North America and was recognized as the Best SaaS Platform for Healthcare in 2022 by The Cloud/SaaS Awards. 

Klas recently completed a spotlight report on Mytonomy, and their overall score of 90.5% placed them as the market leader in patient education. In fact, 100% of the 16 customers interviewed said they would buy Mytonomy again, that Mytonomy was in their longterm plans and that Mytonomy keeps it's promises.

Mytonomy is both an award-winning cloud provider and content producer. Its clinical studio is now the largest producer of cinematic-quality, evidence-based microlearning education for patients and families. The studio has received over 150+ Telly, Digital Health, and Health Information Awards for excellence in clinical education improving access to healthcare for all people.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Mytonomy’s rigorous content creation process ensures high-quality, peer-reviewed information that enhances viewer engagement, comprehension, and retention and comes from a trusted source. Each step of our process is informed by members of our National Clinical Advisory Network, who play a vital role in developing reliable, up-to-date content that answers patients' most frequently asked questions. Our National Clinical Advisory Network includes licensed physicians, advanced practice providers, behavioral health providers, nurses, pharmacologists, and therapists in active clinical practice. They each bring expertise in the patient care continuum. Members of this Advisory Network include thought leaders from major academic institutions, researchers, and authors published in peer-reviewed journals. Our members are Subject Matter Experts in major therapeutic areas who ensure that our 2,500+ microlearning videos are current, accurate and relevant. Mytonomy’s content creation follows a proprietary five-step process that involves internal review with our clinical leadership team and external review with at least two clinical experts from our Advisory Network guiding each step.

Can assign and track content; was the video viewed or the handout displayed as a PDF? The content can be assigned via various EMR triggers. Mytonomy can write back the viewership of the assigned videos back to the EMR. All digital activity on the Mytonomy platform is timestamped. Beyond tracking, Mytonomy allows providers to reduce manual follow-up with rule-based reminders based on context. Personalized messages (cognizant of PHI considerations) are sent via email, SMS, or MyChart that remind the patient to complete their assigned content.

Mytonomy's interface consists of YouTube-like playlists that stream video, audio and display PDFs. Surveys and digital interactions occur around the video viewing process. Our application is mobile-responsive and can integrate into your website, existing mobile app, or 3rd party EHR. Our data shows that patients watch multiple videos in a setting.

Some customers choose to expose our entire video library to their patients for browsing, and others assign specific condition modules based on the patient’s care plan and journey. At every step of the patient journey, Mytonomy’s nudging and hovering capabilities prompt users to take the next best action or monitor them remotely with simple questions. The patient experience is both guided and personalized.

Mytonomy’s user interface is similar to Netflix or YouTube’s playlists, which makes it feel familiar to patients. Mytonomy is an add-free model. There are few choices for patients to make: pushing play on a video or navigating to other videos, are really the only two options. The system has consistently scored 90%+ in user satisfaction and user comments validate the easy of use.

Mytonomy can be deployed with no EHR integration as a standalone portal. Our back end allows care navigators to invite patients to the platform with only a few clicks. Our website is WCAG compliant.

Mytonomy’s robust EHR integration strategy utilizes both HL-7 and FHIR based approaches to target content to patients. For systems wishing pure automation with no human involvement, we support multiple HL-7 message types to trigger content based on scheduling, including write back of patient viewership to the EHR. We partner with Redox to facilitate interoperability.

Mytonomy provides whole-person patient care that can be custom-created or tailored to each Oncology Center and/or Patient.

We digitize and modernize patient education and engagement across the entire oncology patient journey. Helping patients and families understand each step and participate in the decisions that need to be made while reducing time for providers. We do not do appointment scheduling or provider searches.

Yes, Mytonomy can partner with you to create caregiver content tailored to your system's cancer care journey. Caregivers can also access patient education as a means to understand their loved one's journey. Third-party links and resources can be aggregated in our UI, allowing caregivers to have "one-stop" for all digital resources (video, print, URLs).

Use Cases

Description:

Our inclusive approach to engagement drives activation across entire populations regardless of technology readiness. Our solution is proven to effectively reach all eligible patients using voice interaction, supported by text, chat and other methods (like Whatsapp, Viber, FB messenger, etc) to ensure quality engagement and reduced care gaps for entire populations. Currently launched in English and Spanish, Care Angel is available in +80 languages. Conversational care plans are tailored to ensure they linguistically and culturally maximize patient engagement. Data from Humana MA / Dual population, demonstrated 63% reduction in readmissions and 18:1 ROI, driven by 86% engagement. Jackson Health, Public Health Trust of Miami, leverages Angel to drive proactive health management of their unfunded Prime program members. With demographically diverse populations, we’ve expanded patient engagement, identified +2600 actionable gaps in care.

Pediatric use cases:

None provided

Users:

End users of the product and services are Medicaid, Medicare, Medicare Advantage, Commercial members from payers and providers as well as members from other large strategic partnerships.

Description:

Personalized Patient Education in your Epic/Cerner Portal

Big results for patients, few clicks for staff. Deliver micro-learning patient education videos and assets from a branded portal integrated with your EHR with a user interface that drives the consumption of key messages. For example, trigger blood thinner videos for all discharged CABG patients or text your discharged heart failure patients their care plan. Craft patient journeys for over 100 conditions using video content and algorithmic nudging to reduce provider time spent on phone calls and questions via email.

Shared Decison-Making

For patients that have complex care decisions such as Oncology, Cardiology / Cardiovascular, Bariatrics, Orthopedics, Neurology etc. Mytonomy has a state-of-the-art patient and family education system that enables better participation in decision-making for patients, saving clinicians time and achieving better results. We leverage the same Mytonomy Cloud for Healthcare Solution to help patients understand treatment options, and alternatives to ultimately participate efficiently and deeply in their own care journey.  

Improved Email Marketing & CRM

Dip into your rich video asset library from Mytonomy to improve your targeted email campaigns sent by your existing CRM. Generate higher click/open rates and drive traffic to “no-login-required” video portals that include your own content, resulting in thousands or hours of videos watched.

Remote Patient Monitoring (RPM) & Coaching

Use Mytonomy (or your own) content in your RPM solution or coaching practice. Mytonomy provides a single place for all patient education resources and communications.

Pediatric use cases:

We support families and children with the Mytonomy library of over 400 children's videos and any third-party content or content you have created.

Users:

All existing clients use Mytonomy Cloud for Healthcare. For example, Hackensack Meridian Health, Carilion Clinic, Saint Luke's of KC, Rush, UCLA, UC Davis, UC Irvine, UC San Diego, UCSF, Riverside, Inova Health System, Brigham Women's, Memorial Hermann, and many more.

EHR Integrations

Integrations:

Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Acute care EMR, Ambulatory EMR, Patient portal, Pop health platform, Home health, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, athena, eClinicalWorks, McKesson, Athenahealth, NextGen

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

Care Angel can optimize traditional call centers, drastically reducing labor costs. extending reach by 7x or more.


Identify gaps in care early. Automatically navigate to the care team for triage or appointment.


Automatically deploy care plans and care pathways that condition specific, connected or not-connected.



Differentiators vs Competitors:

Care Angel

Key differentiators vs. chatbot, IVR, SMS and Call Center HR

 

 

1.    Engage Your ENTIRE Population (Better Reach than Chatbots, Higher Patient Retention Than IVR)

 

·      Care Angel's AI and Voice and chat engagement solution allows Care Angel to meet members where they are technologically. No hardware spend needed to access patient populations. 

·      Works over landline, cell phone, smart phone and computer browser. No need for an incremental hardware spend to access patient populations. 

·      Sophisticated engagement solutions dramatically reduces patient fatigue and attrition associated with IVR

 

2.    Maximum Clinical Efficiency

·      A Virtual Assistant to support every Nurse and Care Manager 

·      Care Angel automates a nurse/care managers repetitive and routine daily tasks associated with telephonic outreach, care for 7-8 times more patients without increasing labor costs.

 

3.    Innovative AI and NLP-Based Approach

·      Care Angel uses highly structured Narrow AI and Natural Language Processing to drive a guided care conversation based on clinically validated Care Plans (ours or yours)

·      This guided process allows the collection of biometric, physical, psychosocial and contextual data through voice (or sms or chat depending on technology).

·      There is a dynamic Care Pathway for each patient response.

 

4.     Care 360 - Integrated Population Management Solution

·      Care 360 consolidates disparate communication services into a single platform. (medication adherence, appointment scheduling, reminders, post-discharge, surveys, assessments, etc. 

·      Manage multiple co-morbid conditions concurrently for both chronic and post-discharge populations. 

·      Adapts dynamically to adjust care plans in response to care call responses, unexpected episodic hospitalization and post discharge follow up. 

·      Collects HEDIS, STAR, CAPHS survey data, and pushes reminders (medication, appointment, health screening, etc).  

 

5.    Highest reach and ROI in the Market

·      7:1 ROI

 

6.     Connecting the WHOLE Care Ecosystem

Care Angel's integrated approach to care monitoring and management ensures that data and alerts flow seamlessly to the stakeholders when and how they need it. 


For Nurses/Care Managers

·      Robust clinical dashboard and rules engine that allow proactive patient management

·      Care Connect - Synchronous and asynchronous communication. Nurses/Case Managers can select from pre-written messages to respond to member, record, send and receive custom audio messages and more

 

·      Actionable and automated navigation to appropriate resource. Allowing for active issue resolution and support faster, to improve outcomes

·      Extend nurse/care manager capacity and increase patient touch-points between visits

·      Allow clinicians to practice at the top of their license by automating the redundant and routine tasks, and making more time for direct patient care

·      Capture and share (with PCP) detailed information about the patients’ conditions and the specific actions taken regarding patient


For Primary Care Doctors

·      Care Fax – innovative e-fax solution that bridges Care Angel’s cutting edge care management solution with the reality of many of today’s medical practices. Seamlessly communicate relevant patient data to PCPs through an automated fax-based solution

·      EMR Integration - Care Angel's open API's also allow direct integration into PCP EMR either directly or through our integration partnership

 

Family Caregiver

·      Alerts, notifications and regular reports through the Care Angel App, browser and app allow family care givers unequalled insight into the care process. (optional)

 

 

 

Differentiators vs EHR Functionality:

Video and written content. Content Streaming with intelligent engagement, fully integrated and automated with EHR and delivered to patient anywhere in their journey.

Differentiators vs Competitors:
  • Both a content producer and creator of modern cloud patient education and engagement software.
  • We support entire patient journey on single platform, single data model - real-time data analytics anywhere across the journey. 
  • Digital forward and consumer-oriented - supporting 6 tenents of modern consumer experience
  • Healthcare video-based microlearning that is broadcast quality filmed in HD 6K and 4K scalable to the TV
  • Smart TV apps to bring your brand into the patient's home on any device - phone, tablet, Computer and TV
  • Replacing long-standing incumbents in the patient education and engagement space. 
  • Only enterprise cloud solution built ground up post iPhone! Modern, scalable architecture.

Health Equity

We typically support content at the 5th grade level on the Flesch-Kincaid scale. We also look at other scales and use a Health Literacy Tool.

Mytonomy delivers content in a multi-modal approach. The content and access to the platform can be sent by SMS or email. It can also be delivered through website browser or through their EHR.

We support 40+ Languages today including Spanish, French, Vietnamese, Mandarin, Korean, Hindi, Tagalog, Arabic, Native Languages, Russian, Greek and many more.

We support ADA Standards and reader accessibility standards. Readability: Short sentences, simple words, and clear instructions make the content easy to read. Structure and Navigation: Headers and bullet points allow easy navigation. Screen Reader-Friendly: Ordered sections and clear labels help screen readers. Respectful Language: Patient-centered tone that is supportive and considerate.

Patients or members can easily receive printouts of the education if they don't have wifi or data access. We are a cloud solution so to receive all of the benefits users do need to be able to access Mytonomy Cloud for Healthcare, just like they would access their MyChart of EHR, or their favorite show on a streaming platform or their bank.

Mytonomy employs a very diverse team across the studio where content is created and the software development team. In the studio we seek to have 2-3 different genders, races, ages of patients and different types of patients in all of our content.

We consider elements of whole person care when we write scripts and film our content.

Our studio is award winning in producing content that takes into consideration the unique cultural differences and needs. You will see these differences in the scripts and in the images and language used to reflect diverse communities.

A leading analyst, Klas, recently interviewed 11 of our customers across 7 contracts and they gave us an A+ in customer support. First, we don't get a lot of support calls b/c the solution is self directed and easy to use.

We have changed our login and patient profile to include more diverse representations for all genders and support birth name and preferred name. Birth gender and current gender. We have robust examples through our over 8000 assets that reflect diverse imagery of the different populations we serve and were are purposeful in selecting the right language. We infact produced a video that language matters.

Keywords

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Videos

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Company Details

Founded in 2011

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