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Description
Compatibility Level
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Product Capabilities
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EHR integrations
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Health equity
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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Medocity Digital Care Platform
Medocity Digital Care Platform

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Categories

Solutions

Description

Product Description:

The Medocity Digital Care Platform is a comprehensive, integrated ecosystem that is designed via a whole person approach to connect patients to their care teams in real time, wherever they may be. It enables continuous care and connectivity when the patient is not in the doctor’s office or clinic, including telehealth, secure messaging, remote patient monitoring of vital signs, symptoms and social determinants of health. It also provides patients with AI-driven important and patient-friendly information they need to understand and manage their conditions, in their language of choice. The Platform provides care teams with a real-time view of a patient’s symptoms, vital signs, and adherence to medications and care plans, and allows providers, patients and caregivers with secure means to communicate via secure text messaging for asynchronous communication and a powerful telehealth (phone and televideo) for synchronous communication. This enables earlier detection and more pro-active intervention, giving our clients the solution to reduce costs while improving outcomes and patient and provider satisfaction.

About Medocity, Inc.:

Medocity Inc., headquartered in Parsippany, New Jersey, delivers patient-centric, whole-person designed ecosystems for digital care. We serve healthcare organizations seeking best-in-class digital solutions to improve outcomes and patient satisfaction while reducing provider burden . Bridging the gap between the clinic and the home, the Medocity Digital Care Platform enables optimized engagement and continuous care for patients with chronic and complex conditions. Medocity’s award-winning technology combines telehealth, Remote Patient Monitoring, Virtual Care Management, condition management, artificial intelligence, cognitive computing, and telehealth interventions in a single cloud-based ecosystem. Accessible in real time on any device or operating system, the Medocity platform integrates with EMRs, digital assistants, and hundreds of connected sensors delivering meaningful patient-centered care away from the hospital or clinic. Virtual care. Real outcomes.™

Product Description:

NESA Virtual Care enables instantaneous, live communication between providers and patients across all levels of care.

NESA's AI-powered platform is uniquely embedded directly in the EHR enabling single sign-on, virtual care, and documentation all within the electronic health record environment.

NESA supports comprehensive virtual care workflows, including virtual nursing, virtual sitting, interdisciplinary rounding, consultations, patient education, staff safety monitoring and behavioral health monitoring. These functions significantly enhance both patient outcomes and staff efficiency.

By empowering healthcare professionals to make more data-driven, real-time decisions, NESA greatly improves the delivery and timeliness of care.

It can perceive different elements, recognize them, analyze them, and enable caregivers to act upon them in real-time, all within a single virtual care platform.

And best of all - it's embedded within leading EHR systems, so there is no additional system to learn or sign into.

By incorporating these AI enhancements directly into virtual workflows within the clinical setting, healthcare organizations can increase patient safety, improve clinical outcomes, enhance user experience, and optimize overall operational performance.

About NESA Inc.:

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Medocity's Digital Care Platform offers clients the ability to provide multilingual and omni-channel options. Navigation and scheduling through existing channels, with provider launch from the EHR. Allow for patient link distribution to family members. Proxy support is provided.

Medocity's Digital Care Platform enables clients to handle digital form upload & intake. Integrated symptom checking. It offers a waiting room accessible to patients, providers, and staff, plus patient/member queueing. Patients can share images or videos. The Platform integrates with connected devices for vitals collection, enables patient/member contact/chatting, offers content for patients to interact with in the waiting room, notifies patient when provider is ready to start visit, and gives tools for patient to test tech feasibility.

The Medocity Digital Care Platform offers clients the ability to provide high-resiliency, high-latency video with ability to toggle to phone/audio and support for multi-party video. Patient education can be annotated, and it enables a consumer to alternate between modalities (text/chat/in-app messaging/secure portal), and asynchronous interview (including integrated symptom checking/virtual triage). The Platform further enables the ability to “step up” to video visit or in person care if needed, offers integration with connected devices, support for file sharing, screen sharing, and group chat, notification for patients when provider has responded and vice versa, and the ability to obtain patient feedback post encounter.

Ability to leverage existing patient demographic/medical info. Support for documentation within the EHR. Auto-generation of clinical documentation. Review, confirm, or revise diagnosis, treatment options (including escalation to a higher acuity care setting), and care plan in a timely manner and within existing provider workflow tools. Photo integration, recording integration, and ability to push AVS to patient portal.

Offers care handoffs for consumers hitting escalation or exit points (i.e, direct scheduling).

Ability to provide phone-based support for patients/members and providers. Ability to provide chat or text-based support for patients/members and providers.

Ability to provide robust analytics such as provider utilization/productivity, average time per visit, most commonly treated conditions, resolution vs. escalations, volume by day and time, and patient feedback / where patient would have gone

Use Cases

Description:

Ongoing, automatic, highly personalized, multi-lingual video and text for heart failure patients with LVAD to maintain their LVAD (all manufacturers and types), resources for patients to access 24/7/365 and secure messaging to communicate with their cardio-care team

Pediatric use cases:

None provided

Users:

Heart failure patients, their families, and clinical care team members.

Description:

Nursing

Connect nurses remotely to increase

accessibility, improve patient engagement,

reduce cost, and enhance outcomes

Consultations

Connect to healthcare providers from

anywhere, anytime, promoting early

interventions and improved outcomes.

Rounding

Manage rounds virtually and escalate

wherever resources are needed, increasing

patient safety and satisfaction.

Admission, Discharge and Transfer

Enable ADT processes virtually, to drive efficiencies

with critical nursing functions and reduce

patient wait times.

Double Medication Verification

Connect with virtual nurses as verification to drive

greater regulatory and legal compliance while saving

valuable time.

Observation

Deliver continuous, AI-powered monitoring to predict

and prevent adverse events, optimize resources and

improve the patient experience.

Pain Assessment & Reassessment

Enhance pain relief with prompt adjustments,

boosting patient satisfaction and compliance.

Bed Turnover

Streamline bed turnover processes, reducing patient

wait times and increasing operational efficiency.

Behavior Management

Remotely monitor patient behavior to ensure realtime

patient and staff safety.

Pediatric use cases:

Meal Monitoring & Support

Ensuring proper nutritional intake, comprehensive behavioral support, consistent guidance, and proactive crisis prevention.

Patient & Family Education

Enhance the care experience for both patients and their families while reducing the bedside time pressure.

Virtual Family Check-ins & Updates

Provide a higher level of family-centered care that improves communication, supports well-being, and enhances overall care experiences.

Chronic Disease Management

Improve the ongoing management of Pediatric patients with conditions like asthma, diabetes, cystic fibrosis, etc.

Mother and Baby Monitoring

Support the care of mothers undergoing detoxification where the risk of newborns being dropped is heightened.

Postpartum and Lactation Support

Enhance patient outcomes, improve family engagement and optimize healthcare delivery for both the mom and baby.

Newborn Observation

Manage respiratory decompensations in newborns, where continuous observation and timely interventions are critical.

eNICU

Greatly enhance the quality of care, improve efficiency and support both clinical staff and families.

Users:

Nurses, Administrators, Physicians, patients, family members

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Website / public online sources

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Allscripts, Epic, Cerner, athena

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Acute care EMR, Ambulatory EMR, ADT, Other

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

High engagement from patients, at scale, supporting use cases in over 20 complex and chronic conditions with tens of thousands of patients in a secure, AI driven, easily accessible, multi-lingual app available in iOS, Android and desktop. Robust remote patient monitoring, telehealth, secure messaging, scheduling, task management and more deliver highly personalized, automatically generated guidance, education and digital coaching, plus client-defined care plans and alerting for hybrid care delivery. This reduces provider burden and improves patient satisfaction.

Differentiators vs Competitors:

High engagement from patients, at scale, supporting use cases in over 20 complex and chronic conditions with tens of thousands of patients in a secure, AI driven, easily accessible, multi-lingual app available in iOS, Android and desktop. Robust remote patient monitoring, telehealth, secure messaging, scheduling, task management and more deliver highly personalized, automatically generated guidance, education and digital coaching, plus client-defined care plans and alerting for hybrid care delivery. This reduces provider burden and improves patient satisfaction.

Differentiators vs EHR Functionality:

This product is designed to complement the EHR as an emedded virtual care workflow platform. NESA was designed specifically to support Epic workflows.

Differentiators vs Competitors:
  • The only Virtual Care Solution that is built within “Epic” – no PHI or HIPAA concerns
  • Unlimited Epic-based clinical workflows can be enabled with two-way video and audio
  • Best-of-breed hardware components – Highest definition and clarity of two-way video and audio communications
  • Lower TCO, Futureproof due to modular hardware – easier to replace and upgrade as needed
  • On-prem, and Edge computing making it medicalgrade and mission critical
  • NESA’s large pool of national and international distributors
  • NESA’s talented team of administrative, IT and clinical staff members ensuring customer success

Health Equity

Expands access by overcoming literacy challenges through use of appropriate reading level for audience based on Flesch-Kincaid scale.

Text IVR for those without a smartphone, telehealth and phone communications capabilities are standard.

Provides inclusive language services, including availability of interpreters for all languages that are in your community through physical or digital means.

Offers engagement options, including a variety of communication channels such as text, voice and larger fonts.

Overcomes patient connectivity barriers (e.g. not reliant on patients wifi or data).

Considers social and behavioral determinants of health and adapts support as appropriate.

We are HiTrust, Soc2 type 2 certified and HIPPA and GDPR compliant to build trust by communicating data privacy, security, and optionality for data use by the care team.

Resolves technology barriers related to internet and data plan accessibility with use of Mifi for tablets, full audio and land line integration.

Adapts messaging to respond to unique cultural differences and needs via client selected language options and curated messaging and education.

User support Provides timely support and training to improve digital literacy and ease of use.

Demonstrates awareness of cultural differences and respect for all genders through multilingual capabilities, representative imagery of diverse populations served, and purposeful language.

Keywords

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Company Details

Founded in 2013

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