Guideway Care provides Care Guidance—care coordination services that fill in the gaps between healthcare visits—using tech-enabled, non-clinical staff, with a proprietary platform that extends nurse capacity.

Care Guidance solves issues for patients, increases adherence to instructions, increases satisfaction and improves outcomes.

Care Guidance identifies and resolves the personal issues hidden within social determinants of health that influence behavior. The ability of Care Guidance to address these non-clinical issues makes it a versatile tool for addressing two key types of patients—profitable patients with whom hospitals must build loyalty and adhesiveness, and negative margin patients with whom they must control costs by changing behavior. Guideway Care offers an effective, scalable solution that can help hospitals effectively engage these patients in order to increase patient loyalty and reduce costs.

Care Guidance services are designed to ensure that issues are proactively identified and each interaction moves a patient towards positive action. Care Guidance accomplishes this through:

1. Trained Care Guides – non-clinical persons hired, trained and managed by Guideway Care to provide effective, efficient peer-to-patient outreach.

2. Disease-Specific Protocols – a library of evidence-based protocols and structured workflows targeted to each condition to ensure that the factors influencing individual patient health and well-being are addressed and no one falls through the cracks.

3. Comprehensive Care Guidance Technology – a comprehensive technology platform that ensures Care Guides provide the right intervention at the right time, every time, and supports patients with reminders, prep instructions, education and more.

A watched patient is a safer patient. While traditional virtual sitting models focus on a few patients with expensive hardware endpoints, the reality is that half of patients in the hospital are at risk for falling. LookDeep has zero-cost hardware endpoints that enable every room in the hospital to be set up for virtual sitting. Patients can be monitored for falls with the flip of a switch and without the need to roll cumbersome video carts around the unit. LookDeep also has the AI technology to nudge the person monitoring the patients to the ones that need their attention – to dramatically increase the number of patients monitored by virtual sitters.

LookDeep is revolutionizing acute Virtual Care by using advanced computer vision and AI technology to help hospitals continuously monitor patients through VisionAI. Our pioneering, zero-cost hardware model, and SOC2-certified software dramatically reduces the cost of inpatient video – enabling hospital-wide deployments, not just the typical 3-5% highest risks patients. LookDeep's AI-powered video monitoring is the only peer-reviewed, published AI on the market and helps tackle critical issues such as patient safety, room conditions, movement and mobility, and staff safety. LookDeep's flexible platform also allows hospitals to use the assets they already own, such as their own video equipment and smart TV's. 

LookDeep's complete platform can be used for:

• Virtual Nursing - Admits, discharges, transfers, mentoring, translation services and more
• Virtual Sitting / Observation - detect movement, detect lack of movement, prevent falls, prevent elopement, and more
• Virtual Rounding by Specialists, including PT, Pharmacy, Case Managers and more
• Family visits to help patients understand and follow discharge orders and for families be present for key updates
• Flexible Staffing if you don't have the staff to help get your Virtual Care program, we can help with short term or long term trained team members

With LookDeep, hospitals can be Ever Present for Every Patient at every moment.

Flexibility, Capability and Time to Value. LookDeep can be up and running technically almost instantly and is regularily building and adding new capabilities that are available to the hospital without upgrades or IT intensive labor.

LookDeep seeks to eliminate the hardware cost ($0 per room) to scale to every room in the hospital and charges based on usage - per patient per day.

In addition, no existing telemedicine platform embeds AI that actually helps monitor patients when a provider cannot be present.

The combination of ubiquitous low cost video for multiple inpatient use cases and a business model that only succeeds if it creates enough value for clinical care leads to long term alignment between the values of the hospital and LookDeep.